Originally Posted by
ernestnywang
Sounds like a change fee (penalty), not a service fee, but we would need more details (fare basis, routing/origin, date of issue, dep. date) to tell.
Hi there. Here is the info for my flights:
Original tickets: (purchased online on 16/6/2020)
16/9/2020 CX 885 LAX - HKG Class: E. Fare basis: ELXSPCL. B777-300ER
17/9/2020 CX 408 HKG - TPE Class: H. Fare basis: ELXSPCL. A330-300
Then both flights got cancelled, and they put me in the following flights. Both flights will now be Airbus 350-1000. I was able to ask the CX rep to move me to the premium economy class on the second leg. (confirmed the changes on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: E. Fare basis: ELXSPCL. A350-1000
17/9/2020 CX 402 HKG - TPE Class: E. Fare basis: ELXSPCL. A350-1000
Then I inquired about the upgrade price and subsequently paid for the upgrade. (paid for the upgrade on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: I Fare basis: IXSPCLRT. A350-1000
17/9/2020 CX 402 HKG - TPE Class: I Fare basis: IXSPCLRT. A350-1000
Thank you!
Chan J