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Thread: $100 Change Fee
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Old Aug 5, 2020 | 8:58 am
  #8  
ernestnywang
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Originally Posted by ronin98syu
Hi there. Here is the info for my flights:

Original tickets: (purchased online on 16/6/2020)
16/9/2020 CX 885 LAX - HKG Class: E. Fare basis: ELXSPCL. B777-300ER
17/9/2020 CX 408 HKG - TPE Class: H. Fare basis: ELXSPCL. A330-300

Then both flights got cancelled, and they put me in the following flights. Both flights will now be Airbus 350-1000. I was able to ask the CX rep to move me to the premium economy class on the second leg. (confirmed the changes on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: E. Fare basis: ELXSPCL. A350-1000
17/9/2020 CX 402 HKG - TPE Class: E. Fare basis: ELXSPCL. A350-1000

Then I inquired about the upgrade price and subsequently paid for the upgrade. (paid for the upgrade on 3/8/2020)
16/9/2020 CX 881 LAX - HKG Class: I Fare basis: IXSPCLRT. A350-1000
17/9/2020 CX 402 HKG - TPE Class: I Fare basis: IXSPCLRT. A350-1000

Thank you!
Chan J
Correct. 100USD is the change fee. See bolded part below:

Code:
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
1 ELXSPCL ¥ 1196.00 E¥15AUG-07DEC -/ 6M PA01
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-LAX TO-TPE CXR-CX TVL-16SEP20 RULE-5600 IPRP/3
FARE BASIS-ELXSPCL SPECIAL FARE DIS-E VENDOR-ATP
FARE TYPE-ZEX RT-PREMIUM ECONOMY EXCURSION
USD 1196.00 0186 E13MAY20 D31DEC20 FC-ELXSPCL FN-81
SYSTEM DATES - CREATED 14MAY20/2209 EXPIRES INFINITY

16.PENALTIES
CANCELLATIONS

ANY TIME
CHARGE USD 150.00 FOR CANCEL/REFUND.
CHILD/INFANT DISCOUNTS APPLY.

ANY TIME
CHARGE USD 150.00 FOR NO-SHOW.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
1. IN THE EVENT OF NO-SHOW CHARGE BOTH
CANCELLATION FEE AND NO SHOW FEE.
2. CHILD/INFANT WITHOUT SEAT/INFANT WITH SEAT -
DISCOUNT APPLIES TO PENALTY FEE.
3. WHEN THIS FARE IS COMBINED WITH ANOTHER FARE -
CHARGE THE HIGHEST PENALTY FEE WITHIN THE
PRICING UNIT.
4. PARTIALLY USED TICKET - FLOWN PORTION MUST BE
RE-PRICED USING THE SAME OR HIGHER BOOKING CODE
AND THE NEW FARE AMOUNT MUST BE EQUAL OR HIGHER
THAN ORIGINAL.
5. THE LOCAL ADMINISTRATION/SERVICE/HANDLING FEE
MAY APPLY.
NOTE 6 - CX CUSTOMER COMMITMENT -
FOR PURCHASERS IN THE US AND BOOKING MADE 7 DAYS
OR EARLIER BEFORE DEPARTURE INVOLVING
ITINERARIES TO/FROM USA
PURCHASERS MAY
1/ FOR BOOKINGS MADE ON OUR US WEBSITE
WITHIN 24 HOURS AFTER PURCHASE
CANCEL PAID RESERVATIONS FOR A FULL REFUND
OR
2/ FOR BOOKINGS MADE VIA OUR US RESERVATION
OFFICES AND COUNTERS
HOLD BOOKINGS FOR 24 HOURS AT QUOTED FARE
WITHOUT PAYMENT
CX WILL ONLY PROCESS TICKET REFUNDS FOR TICKET
ISSUED BY CX

CHANGES

ANY TIME
CHARGE USD 100.00 FOR REISSUE/REVALIDATION.
CHILD/INFANT DISCOUNTS APPLY.

ANY TIME
CHARGE USD 150.00 FOR NO-SHOW.
CHILD/INFANT DISCOUNTS APPLY.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
1. IN THE EVENT OF NO-SHOW CHARGE BOTH CHANGE FEE
AND NO-SHOW FEE.
2. CHANGE OF AIRPORT WITHIN SAME CITY DOES NOT
CONSTITUTE AS REROUTING.
3. CHANGE MUST BE MADE WITHIN TICKET VALIDITY.
4. PENALTY FEE APPLIES PER TRANSACTION PER PERSON.
5. INFANT WITHOUT SEAT - NO PENALTY FEE APPLIES.
6. WHEN THIS FARE IS COMBINED WITH ANOTHER FARE -
CHARGE THE HIGHEST PENALTY FEE OF ALL CHANGED FARE
COMPONENT PER TICKET.
7. WHEN THE NEW ITINERARY RESULTS IN A HIGHER
FARE - COLLECT FARE DIFFERENCE AND PENALTY FEE
IF APPLICABLE.
8. WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE
- REFUND FARE DIFFERENCE AND COLLECT PENALTY FEE
IF APPLICABLE.
9. TICKET MUST BE REVALIDATED/REISSUED BEFORE THE
TICKETED FLIGHT/DATE/TIME OR ELSE NO-SHOW FEE WILL
APPLY.
10. THE LOCAL ADMINISTRATION/SERVICE/HANDLING FEE
MAY APPLY
//////////// REPRICING CONDITIONS /////////////
----------------
BEFORE DEPARTURE
----------------
RE-PRICE WITH BELOW OPTIONS AS APPLICABLE AND
PROVIDE THE BEST FARE TO PASSENGER -
1. USE ANY CURRENT CX/KA FARE FOR RE-PRICE AND
MEASURE ADVANCE RESERVATIONS FROM TICKET
REISSUE DATE. NEW TICKET VALUE MUST BE EQUAL OR
HIGHER THAN THE PREVIOUS TICKET OR
2. IF SAME ROUTING BUT DIFFERENT BOOKING CLASS -
ANY CX/KA HISTORICAL FARE MAY ALSO BE USED FOR
RE-PRICE AND MEASURE ADVANCE RESERVATIONS FROM
TICKET REISSUE DATE. NEW TICKET VALUE MUST BE
EQUAL OR HIGHER THAN PREVIOUS TICKET OR
3. IF SAME ROUTING AND BOOKING CLASS -
ANY CX/KA HISTORICAL FARE MAY ALSO BE USED FOR
RE-PRICE AND MEASURE ADVANCE RESERVATIONS FROM
TICKET REISSUE DATE. NEW TICKET VALUE MAY BE
EQUAL/HIGHER OR LOWER THAN THE PREVIOUS TICKET.
---------------
AFTER DEPARTURE
---------------
RE-PRICE WITH BELOW OPTIONS AS APPLICABLE AND
PROVIDE THE BEST FARE TO PASSENGER -
1. USE ANY HISTORICAL CX/KA FARE FOR RE-PRICE AND
NEW TICKET VALUE MUST BE EQUAL OR HIGHER VALUE
THAN THE PREVIOUS TICKET OR
2. IF SAME ROUTING AND BOOKING CLASS - ANY CX/KA
HISTORICAL FARE MAY ALSO BE USED FOR RE-PRICE
AND NEW TICKET VALUE MAY BE EQUAL/HIGHER OR
LOWER THAN THE PREVIOUS TICKET.
.
Originally Posted by ronin98syu
When I purchased my tickets (16/06/2020), Cathay also advertised free and unlimited changes for one year. Did this offer apply to my situation? Just curious.


Thank you.
Originally Posted by KO2546
The free and unlimited change is appliable for date-change and rerouting only, as far as I understand.
Honestly, I think the CX policy is unclear on this one: https://www.cxagentsusa.com/assets/f...free-offer.pdf

CX seems to make a distinction between "rebooking fee and rerouting fee" and "change fee" (2nd and 4th FAQs), but it's not clearly defined. Unfortunately, in such cases, CX's interpretation prevails. You can however cite it and see what the agent will say, though.

https://www.fti-ticketshop.ch/filead...XFLY20_FAQ.pdf does hint (last FAQ) the inability to change between different fare types.[/code][/code]
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