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Aug 4, 2020 | 12:10 am

#2

ernestnywang

Join Date: Sep 2005

Location: TPE / HSZ

Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National

Posts: 7,243

Quote:

Originally Posted by ronin98syu

Hi there. I was just charged $100 change fee when I upgraded from PE to business class for my upcoming trip. When I called back, the agent said that it was the booking fee for upgrading, over the phone. Is this the standard practice from CX?

My flights from LAX to TPE have been cancelled. I called in to confirm the changes. While I was on phone, I asked about the upgrade price (one way) and it was cheaper than I would’ve paid if I booked it online earlier. I went ahead with the upgrade over the phone. However, the agent never mentioned the $100 fee.

Chan J.

Sounds like a change fee (penalty), not a service fee, but we would need more details (fare basis, routing/origin, date of issue, dep. date) to tell.

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