Y pax demanded to be upgraded (CX Secrets)
Jul 24, 2018, 6:22 am
#34
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Jul 24, 2018, 8:02 am
#36
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
What I appreciate about CX is their clear policies.
Myself (BA OWE), my wife (BA OWE), my at the time 4 year old son (BA OWE) and 9 month old son (infant ticket) were travelling in PEY on CX last year. We were on the same booking reference. The flight was oversold.
Whilst in the HKG F pier, I was paged and offered 1 op- upgrade to business. They understood that I was travelling with my family but perfectly openly said that they could not upgrade the OWE linked to the infant, nor could they upgrade the OWE child. They gave me the option of whether or not to accept. I thought 'fair enough'- it was good of them to offer a split rather than automatically overlooking the whole party due to the infant (which I suspect is how BA's system operates but no one there will ever admit to it). I find CX systems and staff a lot more transparent when it comes to these things, which I think is the best way. They will openly say "upgrade due to overbooking and being emerald"- there seems to be a set priority order that is adhered to and not a guessing game. I like that.
Myself (BA OWE), my wife (BA OWE), my at the time 4 year old son (BA OWE) and 9 month old son (infant ticket) were travelling in PEY on CX last year. We were on the same booking reference. The flight was oversold.
Whilst in the HKG F pier, I was paged and offered 1 op- upgrade to business. They understood that I was travelling with my family but perfectly openly said that they could not upgrade the OWE linked to the infant, nor could they upgrade the OWE child. They gave me the option of whether or not to accept. I thought 'fair enough'- it was good of them to offer a split rather than automatically overlooking the whole party due to the infant (which I suspect is how BA's system operates but no one there will ever admit to it). I find CX systems and staff a lot more transparent when it comes to these things, which I think is the best way. They will openly say "upgrade due to overbooking and being emerald"- there seems to be a set priority order that is adhered to and not a guessing game. I like that.
Jul 24, 2018, 9:12 am
#37
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
Not the first time I saw comments there saying some abusive DM got removed from MPC (and only remain as CXAM)… So I'll consider this a "common" way for CX to handle such passengers
Jul 24, 2018, 9:22 am
#38
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Since CX backed down they will keep doing this.
Corporate should block them from even being upgraded again, no matter if flying solo or together. Punish them on all business and personal travel for encouraging this crappy behavior
Corporate should block them from even being upgraded again, no matter if flying solo or together. Punish them on all business and personal travel for encouraging this crappy behavior
Jul 24, 2018, 1:45 pm
#40
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Part of me makes me wonder if that means the "Do you know who I am" actually worked... But wouldn't someone of true DWKWIA status just buy the biz ticket?
Jul 24, 2018, 4:06 pm
#41
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,171
https://www.google.com.hk/amp/s/www.independent.co.uk/news/world/americas/american-airlines-incident-passenger-tirade-prison-flight-attendant-jason-felix-a8371746.html%3famp
so perhaps its good CX kept them on board, so the pax try their stunt again on US carier next tine and they get removed from civilized society for 20yrs
Jul 24, 2018, 11:02 pm
#43
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,803
Actually I find the whole incident bewildering
Ask Ms. X for her DM card
If she hasn't got one, tough.
FA already allowed Mr. X to switch with Ms. X
Should have been end of argument at that point.
Ask Ms. X for her DM card
If she hasn't got one, tough.
FA already allowed Mr. X to switch with Ms. X
Should have been end of argument at that point.
Jul 25, 2018, 1:38 am
#44
Suspended
Join Date: May 2006
Location: HKG
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Posts: 9,952
Jul 25, 2018, 2:52 am
#45
Join Date: Nov 2012
Posts: 60
What I appreciate about CX is their clear policies.
Myself (BA OWE), my wife (BA OWE), my at the time 4 year old son (BA OWE) and 9 month old son (infant ticket) were travelling in PEY on CX last year. We were on the same booking reference. The flight was oversold.
Whilst in the HKG F pier, I was paged and offered 1 op- upgrade to business. They understood that I was travelling with my family but perfectly openly said that they could not upgrade the OWE linked to the infant, nor could they upgrade the OWE child. They gave me the option of whether or not to accept. I thought 'fair enough'- it was good of them to offer a split rather than automatically overlooking the whole party due to the infant (which I suspect is how BA's system operates but no one there will ever admit to it). I find CX systems and staff a lot more transparent when it comes to these things, which I think is the best way. They will openly say "upgrade due to overbooking and being emerald"- there seems to be a set priority order that is adhered to and not a guessing game. I like that.
Myself (BA OWE), my wife (BA OWE), my at the time 4 year old son (BA OWE) and 9 month old son (infant ticket) were travelling in PEY on CX last year. We were on the same booking reference. The flight was oversold.
Whilst in the HKG F pier, I was paged and offered 1 op- upgrade to business. They understood that I was travelling with my family but perfectly openly said that they could not upgrade the OWE linked to the infant, nor could they upgrade the OWE child. They gave me the option of whether or not to accept. I thought 'fair enough'- it was good of them to offer a split rather than automatically overlooking the whole party due to the infant (which I suspect is how BA's system operates but no one there will ever admit to it). I find CX systems and staff a lot more transparent when it comes to these things, which I think is the best way. They will openly say "upgrade due to overbooking and being emerald"- there seems to be a set priority order that is adhered to and not a guessing game. I like that.