New Business class service - from July 2018 - Experiences and Discussion
Jul 15, 2018, 6:51 am
#31
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,804
Dine on demand and its variants only require staff to work harder (since they're not putting in more crew for this)
Jul 15, 2018, 9:35 pm
#33
Original Poster
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Have been busy but yes, tentative first flight is now scheduled for Jul 30th for ORD, and not until late August for LGW.
there will be a surprise proving trial flight again this week - 38 lucky pax headed for Paris will have the chance to try it out as FAU is still not confident about the new service for 35G day flights.
there will be a surprise proving trial flight again this week - 38 lucky pax headed for Paris will have the chance to try it out as FAU is still not confident about the new service for 35G day flights.
Jul 16, 2018, 12:21 am
#34
Join Date: Nov 2017
Location: JFK/EWR/SFO/LAX/YYZ <-> HKG, PEK, CKG
Programs: CX, Hyatt
Posts: 155
Spoke with an FA who went to the 2 day training recently. More variety including some SEA options. She said she tried them and taste only slightly improved if any. As already mentioned above it was mostly presentational, plating, "more interaction", full vs express breakfast (2 vs 1 hr prep). Slight warning to 77H pax on service speed during initial rollout given long cabin of 50+ seats
Jul 16, 2018, 12:24 am
#35
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,804
On a flight that I am trying to maximise rest like CX138 this is still value detrimental to me.
Jul 16, 2018, 12:31 am
#36
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Jul 16, 2018, 1:20 am
#37
Join Date: May 2017
Posts: 178
I can already picture plate drops, glassware shattering, crew coming out saying 'sorry, we've dropped your dish, would you like to try xyz instead'
then some pax decides to cross the crowded galley or asking where their food is...more butts touching, more plates shattering
Then the cockpit calls out 'we want our meals now if you don't mind'
no one's getting anything before half the crew is off to their mandatory rest (~2.5 hrs post departure)
then there's 2/3 crew left (if ISM decides to actually be useful) serving the whole JCL cabin, unless the 3 YCL crew volunteer to help, which they are not meant to, and some new recruits aren't JCL trained. but then the question becomes who's watching YCL?
welcome aboard Cathay Pacific...where our bottom line and managements' bonus comes first
Jul 16, 2018, 3:41 am
#38
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
haha try DR2 galley with the window ledge width counter tops
I can already picture plate drops, glassware shattering, crew coming out saying 'sorry, we've dropped your dish, would you like to try xyz instead'
then some pax decides to cross the crowded galley or asking where their food is...more butts touching, more plates shattering
Then the cockpit calls out 'we want our meals now if you don't mind'
no one's getting anything before half the crew is off to their mandatory rest (~2.5 hrs post departure)
then there's 2/3 crew left (if ISM decides to actually be useful) serving the whole JCL cabin, unless the 3 YCL crew volunteer to help, which they are not meant to, and some new recruits aren't JCL trained. but then the question becomes who's watching YCL?
welcome aboard Cathay Pacific...where our bottom line and managements' bonus comes first
I can already picture plate drops, glassware shattering, crew coming out saying 'sorry, we've dropped your dish, would you like to try xyz instead'
then some pax decides to cross the crowded galley or asking where their food is...more butts touching, more plates shattering
Then the cockpit calls out 'we want our meals now if you don't mind'
no one's getting anything before half the crew is off to their mandatory rest (~2.5 hrs post departure)
then there's 2/3 crew left (if ISM decides to actually be useful) serving the whole JCL cabin, unless the 3 YCL crew volunteer to help, which they are not meant to, and some new recruits aren't JCL trained. but then the question becomes who's watching YCL?
welcome aboard Cathay Pacific...where our bottom line and managements' bonus comes first
Jul 16, 2018, 5:31 am
#39
Join Date: May 2017
Posts: 178
true...dr2 is for Y/PEY storage atm, hence the mid flight trolley swaps and mid service traffic
but with the increased number of service ware (plates and food are now seperate) and unstructured new JCL service, one could imagine dr2 will have to be used for JCL service as well
can't picture how can 2 crew plating food and the other 3 (ISM incl.) hovering around them 2 in the tiny space that is dr1 galley
or some service items have to be taken from dr2 to dr1 just to be plated then served, that will cause a lot of foot traffic
5 people in the already crowded galley with unhelpful cockpit crew who decides to come chat and pax crossing the galley is a disaster waiting to happen if they decide to limit JCL prep to dr1
but with the increased number of service ware (plates and food are now seperate) and unstructured new JCL service, one could imagine dr2 will have to be used for JCL service as well
can't picture how can 2 crew plating food and the other 3 (ISM incl.) hovering around them 2 in the tiny space that is dr1 galley
or some service items have to be taken from dr2 to dr1 just to be plated then served, that will cause a lot of foot traffic
5 people in the already crowded galley with unhelpful cockpit crew who decides to come chat and pax crossing the galley is a disaster waiting to happen if they decide to limit JCL prep to dr1
Jul 16, 2018, 5:52 am
#40
Join Date: Apr 2017
Programs: Marco Polo Club, KF
Posts: 208
true...dr2 is for Y/PEY storage atm, hence the mid flight trolley swaps and mid service traffic
but with the increased number of service ware (plates and food are now seperate) and unstructured new JCL service, one could imagine dr2 will have to be used for JCL service as well
can't picture how can 2 crew plating food and the other 3 (ISM incl.) hovering around them 2 in the tiny space that is dr1 galley
or some service items have to be taken from dr2 to dr1 just to be plated then served, that will cause a lot of foot traffic
5 people in the already crowded galley with unhelpful cockpit crew who decides to come chat and pax crossing the galley is a disaster waiting to happen if they decide to limit JCL prep to dr1
Jul 16, 2018, 3:24 pm
#41
Join Date: Jun 2011
Location: Fort Lauderdale and Hong Kong
Programs: Cathay Pacific Diamond, JetBlue Mosaic
Posts: 6
Not sure "Dine on Demand" is an answer for anything at all.
CX is in "profit enhancement mode", not in "customer experience improvement mode". Expectations should be minimized with regard to improvement of their food offerings. Expectations for improvement in plating and service would fall into the category of completely unlikely. They are just not in that mindset anymore and until they either spin off or sell CX will not pull out of this seemingly endless decline.
CX is in "profit enhancement mode", not in "customer experience improvement mode". Expectations should be minimized with regard to improvement of their food offerings. Expectations for improvement in plating and service would fall into the category of completely unlikely. They are just not in that mindset anymore and until they either spin off or sell CX will not pull out of this seemingly endless decline.
Jul 17, 2018, 4:35 am
#42
Join Date: Aug 2011
Posts: 1,421
Not sure "Dine on Demand" is an answer for anything at all.
CX is in "profit enhancement mode", not in "customer experience improvement mode". Expectations should be minimized with regard to improvement of their food offerings. Expectations for improvement in plating and service would fall into the category of completely unlikely. They are just not in that mindset anymore and until they either spin off or sell CX will not pull out of this seemingly endless decline.
CX is in "profit enhancement mode", not in "customer experience improvement mode". Expectations should be minimized with regard to improvement of their food offerings. Expectations for improvement in plating and service would fall into the category of completely unlikely. They are just not in that mindset anymore and until they either spin off or sell CX will not pull out of this seemingly endless decline.
and way better than 2007-08
only 2003-05 was better...
plus not sure how "profit enhancement mode" results in world beating lounges like THE PIER.....
some people are never pleased
Jul 17, 2018, 4:40 am
#43
Join Date: Aug 2011
Posts: 1,421
Jul 17, 2018, 6:45 am
#44
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Regardless, discussion of moderator actions is against FlyerTalk rules.
sxc
Cathay Pacific Moderator
Jul 18, 2018, 9:48 am
#45
Join Date: May 2006
Location: Toronto
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 425
Seems like there's media event showcasing the new menu and food - https://www.businesstraveller.com/bu...pt-will-offer/
Menu -
Food -
I am quite impressed with the presentation and the variety of options available!
Menu -
I am quite impressed with the presentation and the variety of options available!