Originally Posted by dkracing

Not sure "Dine on Demand" is an answer for anything at all.
CX is in "profit enhancement mode", not in "customer experience improvement mode". Expectations should be minimized with regard to improvement of their food offerings. Expectations for improvement in plating and service would fall into the category of completely unlikely. They are just not in that mindset anymore and until they either spin off or sell CX will not pull out of this seemingly endless decline.