Hold booking button disappeared
Feb 20, 2018 | 5:04 pm
#1
Original Poster
Join Date: Jul 2017
Posts: 30
Hold booking button disappeared
The Hold Booking function has disappeared from my screen. I have used this function several times but it seems to have been disabled. Talking to the Marco Polo club was no help . Anyone else experienced this issue ?
Feb 20, 2018 | 7:08 pm
#3
Join Date: Jun 2016
Location: Hong Kong
Programs: Lowly CX & IHG
Posts: 382
I tried to make a dummy booking without FFP (HKG-TYO r/t) and could see the hold booking button right next to "pay now" at the final stage. With CXGO you should now be able to hold 72hrs for free if you are one of the travellers.
Per https://www.cathaypacific.com/cx/en_...your-fare.html,
So either it did not recognise the FFP, the flight is close to departure, or involves partner.
Per https://www.cathaypacific.com/cx/en_...your-fare.html,
- This feature is not applicable for departures from China, India and Canada. (this limitation exclude for Marco Polo Club member’s booking)
- This feature is not available for flights departing within seven days (168 hours).
- Please note that Hold Your Fare will not be available if your itinerary includes a flight number of another airline, i.e. begin with any other code other than 'CX' or 'KA'.
Feb 20, 2018 | 11:14 pm
#4
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 8,245
It would be helpful if the OP could provide more details. Might be able to get to the root cause better.
Similar to watery I had no recent problems. We actually made a (somewhat) complicated itinerary for me and Mrs. Qrc two days ago involving 4 sectors to, around and back from Canada and the USA. Needed a day to sort out with the folks we're seeing if everything was okay. Put on hold online like the OP is trying, worked without a hitch. J class, cash tickets, a few months away.
Paid and ticketed it this morning. My colleague who ticketed it said took longer than normal, something about they had to "remake" the booking. But besides the extra hold time (~5 minutes max) worked.
Similar to watery I had no recent problems. We actually made a (somewhat) complicated itinerary for me and Mrs. Qrc two days ago involving 4 sectors to, around and back from Canada and the USA. Needed a day to sort out with the folks we're seeing if everything was okay. Put on hold online like the OP is trying, worked without a hitch. J class, cash tickets, a few months away.
Paid and ticketed it this morning. My colleague who ticketed it said took longer than normal, something about they had to "remake" the booking. But besides the extra hold time (~5 minutes max) worked.
Feb 20, 2018 | 11:39 pm
#5
Join Date: Sep 2013
Location: Singapore
Programs: Cathay, KrisFlyer, Hyatt, Hilton, Bonvoy
Posts: 1,161
Are you booking less than 7 days before departure? If so, then immediate ticketing is needed.https://www.cathaypacific.com/cx/en_...g-on-hold.html
Feb 21, 2018 | 6:21 pm
#9
Join Date: May 2008
Location: Philippines
Programs: MPC Gold
Posts: 167
I found that some flights originating from HKG but going to Canada also doesn't have the Hold for 3 Days feature. Based on CX's policies I thought it was flights originating from Canada that won't have this function.
Feb 22, 2018 | 2:11 am
#10
Join Date: Jun 2005
Location: Hong Kong
Programs: CX Diamond, BA Gold for Life, *A Silver, Accor Diamond
Posts: 368
I have a related question that I've meant to ask, having only used the "hold booking" button once and that was some time ago.
Does it also hold the actual fare that the website quotes? Or when I come back in 24-72 hours and, for example, the I class fare has run out of seats, will my booking still be there only at a more expensive fare?
Does it also hold the actual fare that the website quotes? Or when I come back in 24-72 hours and, for example, the I class fare has run out of seats, will my booking still be there only at a more expensive fare?
Feb 22, 2018 | 8:07 am
#11
Join Date: Jun 2016
Location: Hong Kong
Programs: Lowly CX & IHG
Posts: 382
I have a related question that I've meant to ask, having only used the "hold booking" button once and that was some time ago.
Does it also hold the actual fare that the website quotes? Or when I come back in 24-72 hours and, for example, the I class fare has run out of seats, will my booking still be there only at a more expensive fare?
Does it also hold the actual fare that the website quotes? Or when I come back in 24-72 hours and, for example, the I class fare has run out of seats, will my booking still be there only at a more expensive fare?
When "Hold Your Fare" is selected, the flight fare will be fixed for the Holding Period, however, taxes, fees, and carrier surcharges are subject to change.
Sidenote: just tried to make a dummy booking with GR status for a Q fare, noticed that seat is no longer pre-assigned when on hold. Tried holding Q-fare pre-change (i.e. when everyone gets 24hr) and seat was assigned (according to profile preference) right from on hold. Not going to pay to check further
Feb 23, 2018 | 4:44 am
#12
Original Poster
Join Date: Jul 2017
Posts: 30
[QUOTE=CXFlyerBoy;29440848]Are you booking less than 7 days before departure? If so, then immediate ticketing is needed.
I am wondering if its because I have used the hold too many times . I have held bookings abt 6 times in a row without finalizing them as I was waiting for a redemption flight to come through (which never did). It doesnt appear to be time related as I tried holding a Booking for April , which I managed to hold 2weeks ago, and again no hold button in the payment page . I finally did a paid flight to see if it reset whatever should have been reset, but still no hold button. Maybe Im being punished for using the hold too many times ?
I am wondering if its because I have used the hold too many times . I have held bookings abt 6 times in a row without finalizing them as I was waiting for a redemption flight to come through (which never did). It doesnt appear to be time related as I tried holding a Booking for April , which I managed to hold 2weeks ago, and again no hold button in the payment page . I finally did a paid flight to see if it reset whatever should have been reset, but still no hold button. Maybe Im being punished for using the hold too many times ?
Feb 23, 2018 | 4:49 am
#13
Original Poster
Join Date: Jul 2017
Posts: 30
[QUOTE=watery;29446052]Per T&C #4 :
It's called "Hold Your Fare" for a reason .
Might want to check that. Previously when I used to make reservations via MPC, they held the fares. Since the changes, they now tell me that they will hold the Booking but the fare is subject to change during the hold period . Note it is titled Hold Booking , not Hold Fare.
It's called "Hold Your Fare" for a reason .
Might want to check that. Previously when I used to make reservations via MPC, they held the fares. Since the changes, they now tell me that they will hold the Booking but the fare is subject to change during the hold period . Note it is titled Hold Booking , not Hold Fare.
Feb 23, 2018 | 5:48 am
#14
Join Date: Jun 2016
Location: Hong Kong
Programs: Lowly CX & IHG
Posts: 382
To know if it's your account or not, try booking without first logged in (or logout), may even use browser private mode/switch computer to be accurate, because the option should regardless appear to non-MPC just having a fee.
Also, what the site I quoted is for online booking and not via MPC hotline. Haven't booked by other means yet. I believe the MPC "hold" works differently from online booking "hold".
Also, what the site I quoted is for online booking and not via MPC hotline. Haven't booked by other means yet. I believe the MPC "hold" works differently from online booking "hold".
Feb 25, 2018 | 12:20 am
#15
Join Date: Jun 2005
Location: Hong Kong
Programs: CX Diamond, BA Gold for Life, *A Silver, Accor Diamond
Posts: 368
Yes that was indeed my concern - although it's been a while since I've done it because I wasn't sure of exactly what I was "holding". I made a booking, held it and when I went back to buy it, it had gone up by what seemed more than just a change in taxes or additional charges. It's quite possible that they did indeed change but I recall it being a larger than expected amount so I was curious whether perhaps the fare had changed as well in the intervening period.
Now I don't hold things, when I find the fares I want I buy the ticket and if the website crashes when I try and pay for it (which it frequently does) I print it out and email it to the MPC who ticket it at the price quoted on the website.
Now I don't hold things, when I find the fares I want I buy the ticket and if the website crashes when I try and pay for it (which it frequently does) I print it out and email it to the MPC who ticket it at the price quoted on the website.