CX upgrade priority query
#46
Join Date: Jul 2012
Posts: 121
#47




Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 3,085
It's common on BA for them to upgrade first time Y+ flyers to J, possibly as some sort of enticement that if you will pay more for Y+ lets see if you'll pay even more if we show you what J is like.
Given how frequently CX upgraded me from Y+ to J when i first started flying them, and how they have copied so many other elements of BA's business, it wouldn't surprise me if they followed that too.
Given how frequently CX upgraded me from Y+ to J when i first started flying them, and how they have copied so many other elements of BA's business, it wouldn't surprise me if they followed that too.
#48




Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 1,088
J1 C3 D4 I0 U P0 W5 R1 E0 T0 Y0 B0 H0 K3 M0 L0 V0 G0 S0 N0 Q0 O0 X0
AMS-HKG in 2 weeks. I was half expecting an empty flight due to the protests, so had a look and I'm guessing the flight will be full?
I'm in Y, as BA Silver (sapphire) what are the chances of of an upgrade (obv just a guess)?. I got one last year but was emerald then. Given I have the bulkhead I'm not bothered, just curious more than anything. As good a practise as it is, I will not miss the emerald welcome on every segment
(I assume now I'm silver I won't have to deal with that?)
AMS-HKG in 2 weeks. I was half expecting an empty flight due to the protests, so had a look and I'm guessing the flight will be full?
I'm in Y, as BA Silver (sapphire) what are the chances of of an upgrade (obv just a guess)?. I got one last year but was emerald then. Given I have the bulkhead I'm not bothered, just curious more than anything. As good a practise as it is, I will not miss the emerald welcome on every segment
(I assume now I'm silver I won't have to deal with that?)
#49




Join Date: Feb 2014
Location: 38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,789
J1 C3 D4 I0 U P0 W5 R1 E0 T0 Y0 B0 H0 K3 M0 L0 V0 G0 S0 N0 Q0 O0 X0
AMS-HKG in 2 weeks. I was half expecting an empty flight due to the protests, so had a look and I'm guessing the flight will be full?
I'm in Y, as BA Silver (sapphire) what are the chances of of an upgrade (obv just a guess)?. I got one last year but was emerald then. Given I have the bulkhead I'm not bothered, just curious more than anything. As good a practise as it is, I will not miss the emerald welcome on every segment
(I assume now I'm silver I won't have to deal with that?)
AMS-HKG in 2 weeks. I was half expecting an empty flight due to the protests, so had a look and I'm guessing the flight will be full?
I'm in Y, as BA Silver (sapphire) what are the chances of of an upgrade (obv just a guess)?. I got one last year but was emerald then. Given I have the bulkhead I'm not bothered, just curious more than anything. As good a practise as it is, I will not miss the emerald welcome on every segment
(I assume now I'm silver I won't have to deal with that?)
#50


Join Date: Sep 2013
Location: Singapore
Programs: Cathay, KrisFlyer, Hyatt, Hilton, Bonvoy
Posts: 1,161
The order of upgrades when required is believed to be:
- VIP (Heads of State, Government Bodies, or Canto Pop/Movie stars)
- CX Diamond Plus
- CX Diamond Invitation, Diamond
- CX Gold
- CX management staff on travel duty
- oneworld Emerald
- CX staff on duty nominees , other airline staff nominees, CX staff on personal travel
- oneworld Sapphire
- CX Silver
- oneworld Ruby
- CX Green
- Asia Miles
- Non status
#52
Join Date: Aug 2019
Posts: 45
SL, PEY to J while 2 vacant seats in PEY
Was on a long haul flight and got upgraded from PEY to J T-24. Out of curiosity, went and checked PEY cabin on that flight and saw a couple of vacant seats. Wondered how & why op-up took place, thankfully.
#53


Join Date: Sep 2013
Location: Singapore
Programs: Cathay, KrisFlyer, Hyatt, Hilton, Bonvoy
Posts: 1,161
#55


Join Date: Jan 2017
Programs: CX GO, IHG Dia Amb
Posts: 826
Lucky you, got the op-up even when the cabin is not full. Are you a regular traveler with CX so that they know you're a valuable customer?
#56
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,112
#57


Join Date: Sep 2013
Location: Singapore
Programs: Cathay, KrisFlyer, Hyatt, Hilton, Bonvoy
Posts: 1,161
#58
FlyerTalk Evangelist



Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold/OW emerald, QR
Posts: 17,046
Guessing the rules of a complex algorithm is never easy..
I had a discussion with a well-informed guy at HQ and he mentioned that CX went through several iterations over the years.
Many factors are taken into account, maybe the result is what you refer to as CIV. My discussion focused on opup from J to F on longhaul. Of course, that is rare because there are only 6 seats and some pax upgrade with miles or opup certificates.. But it seems that they take into account many factors like your flight history with CX (even if you are not a MPC), fare bucket and, of course status.
Just an anecdote: I was flying in paid F to Europe and my wife in paid J (cheap fare bucket, OWE with BA like me). She got opup to F at the gate. I knew for a fact that they were DM in J (friends/colleagues) who were paying higher fares. This was done by the algorithm and she did not ask for opup.
It is interesting to see that different aiirlines have different philosophies for opup. For example, AF does reward loyalty a bit but seems to use opup as a marketing tool to "attract" infrequent AF pax, such as people with other ST FFPs who infrequently fly AF. I am talking here about opup from Y/PE to J. And if you have been opuped previously, your chances of a new opup are reduced.
I had a discussion with a well-informed guy at HQ and he mentioned that CX went through several iterations over the years.
Many factors are taken into account, maybe the result is what you refer to as CIV. My discussion focused on opup from J to F on longhaul. Of course, that is rare because there are only 6 seats and some pax upgrade with miles or opup certificates.. But it seems that they take into account many factors like your flight history with CX (even if you are not a MPC), fare bucket and, of course status.
Just an anecdote: I was flying in paid F to Europe and my wife in paid J (cheap fare bucket, OWE with BA like me). She got opup to F at the gate. I knew for a fact that they were DM in J (friends/colleagues) who were paying higher fares. This was done by the algorithm and she did not ask for opup.
It is interesting to see that different aiirlines have different philosophies for opup. For example, AF does reward loyalty a bit but seems to use opup as a marketing tool to "attract" infrequent AF pax, such as people with other ST FFPs who infrequently fly AF. I am talking here about opup from Y/PE to J. And if you have been opuped previously, your chances of a new opup are reduced.
#59
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,112
Just an anecdote: I was flying in paid F to Europe and my wife in paid J (cheap fare bucket, OWE with BA like me). She got opup to F at the gate. I knew for a fact that they were DM in J (friends/colleagues) who were paying higher fares. This was done by the algorithm and she did not ask for opup.
#60


Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 892
The order of upgrades when required is believed to be:
- VIP (Heads of State, Government Bodies, or Canto Pop/Movie stars)
- CX Diamond Plus
- CX Diamond Invitation, Diamond
- CX Gold
- CX management staff on travel duty
- oneworld Emerald
- CX staff on duty nominees , other airline staff nominees, CX staff on personal travel
- oneworld Sapphire
- CX Silver
- oneworld Ruby
- CX Green
- Asia Miles
- Non status
14. Nicc HK (In all the years as a DM I was scoring around 3% upgrades)

