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Originally Posted by percysmith
(Post 26903550)
24left I think CX treats paper BP as the authoritative BP. Mobile BP is a mere convenience.
Ah, but then looking at my mobile BPs on my iPhone from the previous 829 and 826 trip, the FF and OW tier is showing. Compare that to this trip with zip. I just want to know why bother having the option of mobile BPs available for Wallet, but then giving you error messages when you try to do online check-in and also when you try to add your FF during the process. I took screen shots of the entire adventure for CX 829, 759, 710 and 826. (I admit to a chuckle thinking if Air Canada can manage this minor task given it's notorious IT issues......) Now the waiting game begins...to see of all 4 flights post. :D |
You don't get mobile BPs from all outports either (you can't mobile BP from BNE)
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Originally Posted by percysmith
(Post 26903738)
You don't get mobile BPs from all outports either (you can't mobile BP from BNE)
OK, CX Mobile BPs as decorative items then.. Still doesn't explain these . |
Originally Posted by 24left
(Post 26903821)
OK, CX Mobile BPs as decorative items then..
Still doesn't explain these . |
Originally Posted by neofung
(Post 26899706)
after being failure in doing online check-in, my recent trips cannot capture my BA membership. Hence, no tier points and avios are being credited.
Used BA online tools to retrieve those missing avios but failed. Called BA and they said there were numerous cases. So if you are BA members and flying CX recently, please monitor carefully.
Originally Posted by sxc
(Post 26902767)
I'm having trouble having BA number show on online check in but the mobile boarding pass does show my lounge pass. Very strange. Will see if BA number prints at physical check in.
The points posted to my BA account automatically without intervention. |
Recently I flew on a CX AM redemption but added my BA number for status. I was able to select seats for free but the BA number would never stick on the CX website, it always showed the Asia Miles number even when it came to check-in and on the mobile BP.
However, at airport check-in I didn't even go to a priority desk and the agent stuck priority tags plus my BA number showed on the paper BP. I also have this strange problem with the CX website front page when I search for London - Hong Kong flights. If I type LHR or London in the "from" box, I am not able to select HKG in the "to" box and I tried with 6 browsers on 3 computers. But it works if I type LHR and select LHR/LGW in the "from" box. |
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Originally Posted by :D!
(Post 26922202)
.....
I also have this strange problem with the CX website front page when I search for London - Hong Kong flights. If I type LHR or London in the "from" box, I am not able to select HKG in the "to" box and I tried with 6 browsers on 3 computers. But it works if I type LHR and select LHR/LGW in the "from" box. . |
Originally Posted by :D!
(Post 26922202)
Recently I flew on a CX AM redemption but added my BA number for status. I was able to select seats for free but the BA number would never stick on the CX website, it always showed the Asia Miles number even when it came to check-in and on the mobile BP.
However, at airport check-in I didn't even go to a priority desk and the agent stuck priority tags plus my BA number showed on the paper BP. |
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I've tried to put my name on upgrade wait list and kept getting same error message on the final step.
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Originally Posted by tulalit
(Post 26994838)
I've tried to put my name on upgrade wait list and kept getting same error message on the final step.
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Have had these issues myself, and whatever doesn't work in other browsers (particularly the "empty" manage my bookings issue and "origin/destination issue") will 100% work with Google Chrome. Figured I share this after confirming it over the past two months (~50 logins/transactions)
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Originally Posted by Singapore_Air
(Post 26840759)
I'm still getting the same error and can't check in... even after entering and re-entering the contact details and FFP number in MMB.
Originally Posted by sxc
(Post 26919207)
When the physical boarding pass printed out, my BA number was shown. My BA number never showed on my mobile boarding pass.
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I have a "registered account" which allows me to add bookings since I don't use my MPC account anymore. In the last day or so, my account has now lost all my bookings that I had entered and you can no longer add bookings to your account. Not really sure what has happened.
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I faced the same error screen as #93.
Mobile App works for me too. Checking-in via mobile app, I had no chance to put my FFP number on my record. I had put them when I reserved seats in advance but now my record lost my FFP number. I try to add it online they just return error as follows. Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter. I used Add/Update Frequent Flyer function:mad: I'm afraid I'm treated as non-elite flyer... I have OW Sapphire! Edit: I confirmed my mobile BP shows I have no tier. |
Originally Posted by LandMiler
(Post 27226838)
I faced the same error screen as #93.
Mobile App works for me too. Checking-in via mobile app, I had no chance to put my FFP number on my record. I had put them when I reserved seats in advance but now my record lost my FFP number. I try to add it online they just return error as follows. Unfortunately we were unable to record your Frequent Flyer number in your check in record. Please use the Add/Update Frequent Flyer function, or present your membership card at the Airport check In counter. I used Add/Update Frequent Flyer function:mad: I'm afraid I'm treated as non-elite flyer... I have OW Sapphire! Edit: I confirmed my mobile BP shows I have no tier. I found that sometimes my tier doesn't show but in the Apple Wallet boarding pass it shows I have like access on the back. |
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