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Originally Posted by sxc
(Post 29494871)
Very annoying when you try to search for redemptions, when you choose the return date, the date you choose never sticks. You click on a particular date, and it never changes to the date you want until you randomly click around and then you click back on the correct date.
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Came across this thread and wish to report an annoying issue.
I was trying to book JL712 (SIN-NRT) to connect to JL4 (NRT-JFK). It’s a redemption booking using AM. But CX website keeps saying it’s an invalid itinerary even though there’s 2:25 hours layover which is more than sufficient for MCT, and BA.com allows this itinerary. Instead the website suggested longer layovers at NRT, even a HND-NRT transfer. Likewise a similar HND transfer seems valid too. In the end I called AM and managed to book it by the phone without issues. Would anyone know what exactly causes the itinerary to be “invalid” on the CX website? |
Originally Posted by carrotjuice
(Post 32114052)
Came across this thread and wish to report an annoying issue.
I was trying to book JL712 (SIN-NRT) to connect to JL4 (NRT-JFK). It’s a redemption booking using AM. But CX website keeps saying it’s an invalid itinerary even though there’s 2:25 hours layover which is more than sufficient for MCT, and BA.com allows this itinerary. Instead the website suggested longer layovers at NRT, even a HND-NRT transfer. Likewise a similar HND transfer seems valid too. In the end I called AM and managed to book it by the phone without issues. Would anyone know what exactly causes the itinerary to be “invalid” on the CX website? System bug, partner related? One of many... https://cimg5.ibsrv.net/gimg/www.fly...135d7d0374.png https://cimg3.ibsrv.net/gimg/www.fly...f962801010.png https://cimg4.ibsrv.net/gimg/www.fly...014fca09f9.png |
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