good point

The seat falling apart isn't a good sign.

without more context from the poster it's hard to say, but if true my gut says it must be a Zodiac issue. hard to put that on CX if the seat is deteriorating after 3 weeks! this makes me mildly optimistic...only B-LRA is delivered so far. B-LRC has done a few test flights and will be next delivered.

Meanwhile, B-LRB and LRD haven't even flown yet. all the cx birds have been slow to do the cabin fit (which is where LRB and LRD still are); i don't have precise details, but Airbus will tell pretty much anyone who will listen about how crap Zodiac is doing with seats and toilets on the a350. I spoke to Airbus twice the past two months...each time, they toss Zodiac under the bus when discussing A350 delays.

My *guess* is B-LRA and B-LRC will be identical, I think it's too late for any changes. But if the seat indeed has defects, it should be able to be addressed with B-LRB and B-LRD+.

Sure it's a Zodiac issue but the whole plane is CX's responsibility. They should have monitored the design and build so that durability was built into the design. Hopefully the design has been rectified, but given how they need to get regulatory approval for materials etc, it may not be a quick fix.

It's like saying when IFE goes down, well....blame Panasonic.

If the seat is falling apart 1-2 years in, I'd agree with you. Probably a cheap choice of materials and/or shoddy design. But mate, if the seat is falling apart three weeks after delivery, that's a totally different situation. To absolve the supplier is kinda silly. I don't know how serious the issues are or if what the OP is talking about is even relevant. But let's just say it is, some of that has to be on Zodiac, we well as perhaps the CX staff helping with the A350 deliveries and product installation.

CX is such a bureaucratic place with so many little fiefdoms, I could easily see a product defect slipping through the cracks of two departments. That's not saying CX is free from blame, but if a product is defective immediately out of the gate...the supplier has gotta own some of that defect.

Basically it's the difference between defective (supplier issue) vs. cheap quality (buyer issue).

More importantly....is CX going to fix it properly or literally put a band aid on it? Remember all those headphone cabinet doors held closed by sticky tape on current cirrus?

let's see...

http://www.flyertalk.com/forum/attac...1&d=1467593131

I am not talking about where the point is.
It is on the left of your photo, where the seat belt is placed with the silver-coloured button.

Due to CX website comment form failure, I faxed a complain to their fax number around 1040L. I received acknowledgment from around 20 min later via email.

Wow that's really weird as I don't know how it could actually fall off, or what would cause it to come loose.

must have been a production issue...would you recall what seat you were on?

I'm pretty sure it is a Zodiac issue. AY J seats on their A359 - also Zodiac Cirrus - have similar issues. I'm guessing CX didn't talk to AY beforehand (or maybe CX did and it was supposed to be rectified but didn't?)

By the way, which seat are blocked on CX A359?

They had 12A/K and 20A/K blocked before, but I believe it has been certified already.

On my flight, 12A/K may be still blocked out for passenger. Therefore ISM refused my request to change seat to 12A.

Just receive an email from cx for compensating 100usd voucher which i replied i will not accept