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-   -   How exactly does CX Waitlist work for awards? (https://www.flyertalk.com/forum/cathay-pacific-cathay/1581009-how-exactly-does-cx-waitlist-work-awards.html)

CXNewbie Aug 29, 2016 11:53 pm


Originally Posted by G-CIVC (Post 27137346)
I've found that the HKIA desk to be quite helpful (and definitely much more helpful compared to the hotline). Not sure if I can describe in detail since I don't know if what the staff did was allowed, but they definitely gave me a lot more information than those on the phone regarding waitlist clearance and loads etc ;)


Thanks for the tip! I'll be at HKIA anyways on Sun, maybe i'll go speak to someone at the CX desk..

x

dek526 Aug 30, 2016 1:13 am


Originally Posted by G-CIVC (Post 27137346)
I've found that the HKIA desk to be quite helpful (and definitely much more helpful compared to the hotline). Not sure if I can describe in detail since I don't know if what the staff did was allowed, but they definitely gave me a lot more information than those on the phone regarding waitlist clearance and loads etc ;)

damn I was just at hkia last night and should've stopped by to ask about my last leg.

can anyone help check for upgrade availability on 21/10/16 lax-hkg on flight cx883? both wife and I are on the wait list as separate booking reference #'s. thanks in advance!

percysmith Aug 30, 2016 1:30 am

It's not immediately available now.

Upgrade same availablity as straight redemption, only different priority: https://www.flyertalk.com/forum/cath...l#post22897273

peasant Aug 30, 2016 1:42 am


Originally Posted by percysmith (Post 27110320)
This morning I encountered a pretty extreme example of withholding from partners. This time it's affecting QF FF as well as BAEC:

31/12 HKG-KIX

AM: At least 6 seats on each of CX562 and 594 (I can go all the way down to payment page this time)

http://www.hongkongcard.com/webedito...5516_29783.png

BA: one seat on CX562 (result is the same no matter which country of residence is used, I tried switching)

http://www.hongkongcard.com/webedito...5620_89652.png

QF: not more than 1 seat (if one seat, CX562 was available)

http://www.hongkongcard.com/webedito...5704_87617.png

If CX continues with this I see fewer opportunities for burning Avios.

Not necessarily. This could just be a side effect of cacheing.

Basically, the airlines have learned expensive lesson that showing true availibility for redemption bookings is costly, because of the very large numbers of searches people do. True availability requires a call back to the revenue management system, taking into account POS/POC/frequent flyer tier/ currency/ current demand/ supply balance etc etc

So rather than show each other the true availability on search, you use a cache, and only update the cache when required. But there is then a risk that the cache and reality are out of sync, and when pax actually makes booking, so sorry, not available.

The way to reduce this risk is to be conservative on what the cache shows. So even if CX has 6 seats, you tell your partners you only have 1. And you only need to update the cache when you go to 0, (or more seats opened up) rather than updating the cache from 6 to 4 back up to 5 etc.

percysmith Aug 30, 2016 1:50 am


Originally Posted by peasant (Post 27138721)
Not necessarily. This could just be a side effect of cacheing.

For that case the cache was off for 48 hours, until CX withdrew the ~12 seats from redemption on Friday 26/8


Originally Posted by peasant (Post 27138721)
True availability requires a call back to the revenue management system, taking into account POS/POC/frequent flyer tier/ currency/ current demand/ supply balance etc etc

Makes a mockery of the stated oneworld "competitive advantage" http://www.flyertalk.com/forum/catha...l#post24791807

But what isn't oneworld or its members throwing out the window these days?


Originally Posted by peasant (Post 27138721)
So rather than show each other the true availability on search, you use a cache, and only update the cache when required. But there is then a risk that the cache and reality are out of sync, and when pax actually makes booking, so sorry, not available.

The way to reduce this risk is to be conservative on what the cache shows. So even if CX has 6 seats, you tell your partners you only have 1. And you only need to update the cache when you go to 0, (or more seats opened up) rather than updating the cache from 6 to 4 back up to 5 etc.

That was suggested to me privately. This is known behaviour for JL Domestic (which only ever shows 4 seats) or LAN domestic (7 seats).

Since there's no way for me to test the theory cost free (well, short of booking BAEC and then cancelling within 24 hours) I didn't really try.

But it'd be horrible for planning purposes if CX is really drip-feeding availablity to its partners - are we all going to have to "test" CX availability on BAEC and cancelling if we get it wrong?

percysmith Aug 30, 2016 2:06 am


Originally Posted by percysmith (Post 27110320)
This morning I encountered a pretty extreme example of withholding from partners. This time it's affecting QF FF as well as BAEC:

Seems like some temporary glitch, BAEC shows CX562 2Y and CX594 7Y now. Which accords w AM.

dek526 Aug 30, 2016 11:02 am


Originally Posted by percysmith (Post 27138696)
It's not immediately available now.

Upgrade same availablity as straight redemption, only different priority: https://www.flyertalk.com/forum/cath...l#post22897273

thanks for the info percysmith! guess I'll keep my fingers crossed

ManFactSpendLA Sep 1, 2016 1:02 am

stupid question, but how do you know they've cleared your waitlist. Do they call? Text? Email? Do you keep watching BA for award space and call back? Curious as to the earliest they've ever cleared your waitlist.

blum81 Sep 1, 2016 1:39 am


Originally Posted by ManFactSpendLA (Post 27149533)
stupid question, but how do you know they've cleared your waitlist. Do they call? Text? Email? Do you keep watching BA for award space and call back? Curious as to the earliest they've ever cleared your waitlist.

I usually receive an email saying there's been a change in my booking. Then when I log into my MP account it's confirmed, then call MP to issue the ticket.

limeca Sep 18, 2016 9:30 pm

Regarding waitlisting on a CX flight as an MPC member:

I made a request for an award booking in J class for my mum a CX return flight from HKG to LHR in December (peak period, I know) back in July, while she was still a basic Green member. She recently re-qualified as a Silver member last week.

Does this upgrade in status affect her chances at nabbing a seat here?

Mafai Sep 19, 2016 4:57 am


Originally Posted by limeca (Post 27231056)
Regarding waitlisting on a CX flight as an MPC member:

I made a request for an award booking in J class for my mum a CX return flight from HKG to LHR in December (peak period, I know) back in July, while she was still a basic Green member. She recently re-qualified as a Silver member last week.

Does this upgrade in status affect her chances at nabbing a seat here?

Just a higher priority. Subject to a lot of the usual variables

percysmith Sep 19, 2016 8:14 am


Originally Posted by Mafai (Post 27232086)
Just a higher priority. Subject to a lot of the usual variables

I hesitated from answering this question cos I'm not sure if OP has to re-waitlist.

limeca Sep 19, 2016 12:40 pm


Originally Posted by percysmith (Post 27232698)
I hesitated from answering this question cos I'm not sure if OP has to re-waitlist.

Yea that's what I was wondering too. Would it be productive to ring up MPC to "check up" on the waitlist status?

dunflyer Sep 19, 2016 8:47 pm


Originally Posted by percysmith (Post 27232698)
I hesitated from answering this question cos I'm not sure if OP has to re-waitlist.

I am of the opinion that the process is automatic with changes to the member tier/status... as I thought the same should happen to a DM being downgraded to GO for example?

M@rcoPolo Sep 22, 2016 7:24 pm

Hey there - hope someone can help me... I've been waitlisted for a J award on CX101 HKG to SYD on 16 OCT 2016 for several months. Award availability in J for the week of 16 OCT is showing nothing at all, so I guess my chances are not so good :(

Would anyone be able to look into J loadings for this flight and give me some visibility?


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