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Originally Posted by synthkeys
(Post 31281939)
The user above looks like they are posting from a tool called KvsTool which can check for ticket availability. I use, like many others, expertlyer.com, which shows similar numbers.
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At the end of the wiki, the part about having a hold booking and calling Asia Miles to check for upgrade, I was wondering if this is still current.
I have booking on hold via the website, however I can cancel and call instead. |
Originally Posted by somemale
(Post 31285781)
At the end of the wiki, the part about having a hold booking and calling Asia Miles to check for upgrade, I was wondering if this is still current.
I have booking on hold via the website, however I can cancel and call instead. |
Originally Posted by synthkeys
(Post 31281939)
Cathay sells biz class tickets in 4 different fare class.........If upgrade is still not confirmed, ask at the check-in counter for instant upgrade.
Your booking on Business Class of CX321 (HKGBCN), 17Jul19 has been confirmed. Please check details on Manage Booking and issue ticket before 13/07/2019 18:00. Clicking on Manage Booking lets me see the booking as usual, with a yellow marking for the upgraded sector, but no way to issue or confirm. So I still need to call!? - which I just tried, but gave up after 20min on hold. This must be the most frustrating customer service/website experience after Qatar!! Any other way to get this upgrade finalised?! |
anyone have the inventory for CX597 and CX826 both on 20 July?
I am booked in V class in 597 and Premium Eco on 826. |
I was on CX502 and the flight was 95% full. Someone kindly explain why (1 day before flight) the seat inventory looked like the one below, which is definitely not what I was expecting (in terms of load factor).
J9 C9 D9 I9 Y9 B9 H9 K9 M9 HKGKIX 1635 2125 773 0 L9 V9 S9 N9 Q9 O9 Thanks for explaining! |
Originally Posted by cgo
(Post 31294772)
I was on CX502 and the flight was 95% full. Someone kindly explain why (1 day before flight) the seat inventory looked like the one below, which is definitely not what I was expecting (in terms of load factor).
J9 C9 D9 I9 Y9 B9 H9 K9 M9 HKGKIX 1635 2125 773 0 L9 V9 S9 N9 Q9 O9 Thanks for explaining! Could also be due to a last minute equipment change, wherein the sudden increased capacity results in a fire sale. Either way, it's a very common situation. |
Originally Posted by timesnaps
(Post 31288376)
thanks for the thorough explaination. Meanwhile I received an email saying the following:
Your booking on Business Class of CX321 (HKGBCN), 17Jul19 has been confirmed. Please check details on Manage Booking and issue ticket before 13/07/2019 18:00. Clicking on Manage Booking lets me see the booking as usual, with a yellow marking for the upgraded sector, but no way to issue or confirm. So I still need to call!? - which I just tried, but gave up after 20min on hold. This must be the most frustrating customer service/website experience after Qatar!! Any other way to get this upgrade finalised?! I've always called in once I receive the email. I don't think there's a way to confirm it online. What number are you calling? Asiamiles or Marco Polo or Diamond line? |
Originally Posted by timesnaps
(Post 31288376)
thanks for the thorough explaination. Meanwhile I received an email saying the following:
Your booking on Business Class of CX321 (HKGBCN), 17Jul19 has been confirmed. Please check details on Manage Booking and issue ticket before 13/07/2019 18:00. Clicking on Manage Booking lets me see the booking as usual, with a yellow marking for the upgraded sector, but no way to issue or confirm. So I still need to call!? - which I just tried, but gave up after 20min on hold. This must be the most frustrating customer service/website experience after Qatar!! Any other way to get this upgrade finalised?! If you called the regular ticketing or Asia Miles desk, the wait times can be long. If you are MPC member, definitely call the MPC service desk first as wait times are much quicker. |
Anyone has the loading for CX597, CX826 on 20th July? I am booked on Economy on 597 and premium eco on the second.
Thanks |
CX734 8 Aug
Ticketed in PEY and waitlisted for J upgrade to happen. Any idea how the waitlist will clear and also, when do CX release award seats as the flight date goes nearer.
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Originally Posted by CXFlyerBoy
(Post 31314076)
Ticketed in PEY and waitlisted for J upgrade to happen. Any idea how the waitlist will clear and also, when do CX release award seats as the flight date goes nearer.
If your deadline passes you'll need to call in every day till your flight to find out if there are any award seats released. I've had a few occasions where my waitlist expired and the second it expired I called and there were available award seats. Other times I had to upgrade at the lounge. Had to wait 1 hour before the flight and just nagged as much as I could until I got the upgrade. The flight was at 1am, was waiting at the pier desk at 11:59pm and they started to check and I was lucky to get my upgrade. Last year most of my waitlists cleared a few weeks before the deadline. Now I have 4 waiting with 2 coming up within 10 days of the waitlist expiring. Seems a lot harder this year to get the upgrade confirmation. |
Bought a class V ticket from HKG to YYZ due to workplace restrictions (economy only). When i tried to “rebook the flight” to the same day but different booking class, premium economy, class L, was available for less than 3000hkd. So i grabbed the chance for more club points and paid for the upgrade myself. I was Upgraded at the gate to business class. I’d say best 3000hkd i have ever spent. |
Originally Posted by cgo
(Post 31325122)
Bought a class V ticket from HKG to YYZ due to workplace restrictions (economy only). When i tried to “rebook the flight” to the same day but different booking class, premium economy, class L, was available for less than 3000hkd. So i grabbed the chance for more club points and paid for the upgrade myself. I was Upgraded at the gate to business class. I’d say best 3000hkd i have ever spent. |
Originally Posted by CXFlyerBoy
(Post 31325151)
I hope you do mean Premium Econ class E. L is the next fare bucket in Econ after V and earns the same club points as Vo ahh right, i meant E. |
updating
Originally Posted by Clay Clayton
(Post 31209396)
CX newbie flying HNG >SEA. I’m booked in economy but have paid for an exit row seat. Just found that I am eligible to bid on an upgrade to PE. On AA when you waitlist for an upgrade (points+$) and it goes through, whatever you paid for an extra legroom seat gets refunded. Is this the case with CX too? TIA, Clay |
Loading for 9/23 CX870 and 9/28 CX851
I am seeking for loading status for:
9/23 CX870 HKG to SFO 9/28 CX851 SFO to HKG Many thanks in advance! |
Originally Posted by synthkeys
(Post 31281939)
Cathay sells biz class tickets in 4 different fare class. They are J,C.D and I listed and basically that's the order of the fare price, J being most expensive and least restrictive, I class being the most discounted fare with the most restrictions.
Attempting to discern whether you're PEY (R class) ticket will get confirmed for upgrade award is non-specific as there aren't any tools available for us to accurately predict if CX will release an upgrade award to biz (i.e. J). High availability for I class tickets (most discounted biz) is a possible indicator for upgrade award inventory but there is no guarantee. I've had plenty of booking that showed I9, yet was unable to confirm upgrade award early. CX wants go sell revenue tickets as a priority. If revenue management predicts they can sell those tickets then upgrade award won't be available. The user above looks like they are posting from a tool called KvsTool which can check for ticket availability. I use, like many others, expertlyer.com, which shows similar numbers. For your flight, EF is showing - J9 C5 D3 I0 W6 R4 E1 Y9 B9 H9 K9 M9 L9 V2 S0 N0 Q0 O0. Given those numbers -- I0, I wouldn't be very confident on clearing the waitlist for an upgrade confirmation. The waitlist will disappear at T-96 (4 days before departure). Theres a chance that closer to departure, CX may open more discount tickets and possibly open some upgrade awards. Problem is that if that happens after waitlist expires, T-96, those awards become first come, first served, no more waitlist. The strategy would be to call MPC every day and inquire about upgrade availability. If upgrade is still not confirmed, ask at the check-in counter for instant upgrade. We really need a FAQ about this in the "Will my award waitlist clear?" thread. |
Originally Posted by CBR922
(Post 31506514)
Thank you! An excellent synthesis :D
In short, if you have access to a Sabre, most likely through a travel agent, it's now showing U award availability. I just had a chat with my travel agent today and she took a look, as she was unaware of this new addition. |
Quick question, I just called CX to use my AsiaMiles to upgrade a segment of a upcoming flight. The upgrade was confirmed and the agent told me that they would call me back to collect the tax difference, is this normal? How long does it take for them to call you back? My PNR is now showing the same flight now in business and economy.
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Originally Posted by gpeso8
(Post 31632567)
Quick question, I just called CX to use my AsiaMiles to upgrade a segment of a upcoming flight. The upgrade was confirmed and the agent told me that they would call me back to collect the tax difference, is this normal? How long does it take for them to call you back? My PNR is now showing the same flight now in business and economy.
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Originally Posted by CXFlyerBoy
(Post 31632698)
Yes. Because Marco Polo Club which you redeemed the upgrade is not authorized to ticket. HKG Sales will call you to collect the tax amount. It can take anything within hours to 2 or 3 days.
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Originally Posted by gpeso8
(Post 31632710)
Great, thank you. I hope I don't miss the call then!
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Upgrade "Bid" Process
If you bid on an upgrade and it is successful, do you fly at the original fare class or the new fare class? Take for example a flight booked at Economy K that is upgraded to Premium Economy. Does your booking class actually change and you earn based on that, or do you just get a better seat?
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Originally Posted by bht-kevin
(Post 31639239)
If you bid on an upgrade and it is successful, do you fly at the original fare class or the new fare class? Take for example a flight booked at Economy K that is upgraded to Premium Economy. Does your booking class actually change and you earn based on that, or do you just get a better seat?
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Originally Posted by SLGO
(Post 31640459)
I believe it’s the latter. Everything in accordance with the original booking class.
last question |
Anyone mind sharing the load factor (including Y) for CX873 on 28 Oct?
thank you! |
Originally Posted by SansSerif
(Post 31645055)
Anyone mind sharing the load factor (including Y) for CX873 on 28 Oct?
thank you! Nvm just realized I could sign up for an Expert Flyer subscription myself. :D On a related note, I'm seeing that Cathay's website is blocking off seats that are being shown as "available" on Expert Flyer (i.e., not blocked or taken). Which site should I rely on? |
For my flight every fare bucket Y and below is on 0, how come CX is still selling economy tickets? For a dummy booking they go into K or H
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If I use the Asiamiles app to upgrade my flight from Y to PEY, but the flight doesn’t have PEY, will I eventually be seated in J?
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Originally Posted by boybi
(Post 31696555)
If I use the Asiamiles app to upgrade my flight from Y to PEY, but the flight doesn’t have PEY, will I eventually be seated in J?
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Originally Posted by cxflyerboy
(Post 31696728)
which flight are your trying to upgrade. If it does not have py you will be to upgrade directly to j. Again there is difference in miles.
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Originally Posted by boybi
(Post 31696768)
cx502 & cx597
if eventually the plane with PE gets swooped out, there is a possibility to get downgraded if J is already full at which you will be due a refund of your asiamiles CX502 has been operated with 77Ps in the last 7 days and CX597 have been operated with 33Ps 5 out of the last 7 days just for reference. |
Originally Posted by CXFlyerBoy
(Post 31696835)
if your flight has a PE cabin you can upgrade with miles from Y to PE. It should be 12000 per sector.
if eventually the plane with PE gets swooped out, there is a possibility to get downgraded if J is already full at which you will be due a refund of your asiamiles CX502 has been operated with 77Ps in the last 7 days and CX597 have been operated with 33Ps 5 out of the last 7 days just for reference. |
Originally Posted by boybi
(Post 31698148)
CX doesn't sell PY on these flights. So will I be allowed to upgrade from Y to PEY, but will I eventually be given J?
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Originally Posted by CXFlyerBoy
(Post 31698366)
Nope. If there is no PY you will upgrade from Y to J. 17000 miles per sector vs. 12000 for Y to PY on this itinerary.
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Originally Posted by boybi
(Post 31698432)
Using the Asiamiles App, it shows that I only need 10,000 miles to upgrade from Y to PY.
If the flight does not have a PY cabin at the time of booking you cannot upgrade from Y to PY. Y to J direct. |
I don’t know if there’s something wrong with AM app and website, but I can’t book an upgrade award. After I select upgrade from economy to business, it will go to new flight booking for miles.
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My family and I (4pax 12+) are booked SYD-BOS later this month, PY outbound and J return.
There appears to be good availability of J on the HKG-BOS sector. Does anyone have experience of bid for upgrade ($ rather than miles - we're JAL FF) in this situation? |
Originally Posted by inego
(Post 31748383)
My family and I (4pax 12+) are booked SYD-BOS later this month, PY outbound and J return.
There appears to be good availability of J on the HKG-BOS sector. Does anyone have experience of bid for upgrade ($ rather than miles - we're JAL FF) in this situation? For example, we've had some of our staff recently get bidding emails. These are for intra-Asia flights. I saw a few of them, it was head scratching: for example HKG-Changsha, HKG-Taipei and Shanghai-HKG were the three. In each case, they were better off just paying for the J class ticket fare difference than the "recommended bid". I guess they could've lowballed Cathay and maybe had success, I'm not sure. But it was all still a very bad deal, even at the lowest accepted bid. Not that we would've paid for them to fly in J anyway but they were distributed around the office, someone was trying to make a point that CX is badly run. I don't think any of them paid out of their own pockets for the upgrade, even HKG-TPE the lowest bid allowed was over $100 USD for one-way. This is not good value. I've never used the system but from what I can tell on here, it's a failed experiment. |
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