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-   -   The Ultimate Upgrade Question thread (https://www.flyertalk.com/forum/cathay-pacific-cathay/1516692-ultimate-upgrade-question-thread.html)

kar don Jan 24, 2019 9:36 am


Originally Posted by CXFlyerBoy (Post 30694663)
Ticketed R for CX 690 31 Jan and CX 659 4 Feb.
Gunning for a W>J upgrade but told the outbound is waitlisted when they are still selling I both ways with 4 seats left. E is still selling for the outbound. Inbound is cleared. Wonder what's up with CX redemption inventory


My longhaul flight opened up about 48-72 hours prior on both cases (west and eastbound) for U inventory.

fullwater Jan 24, 2019 10:02 am

Hi FT, casual lurker. Quick question about a free op-up i've had recently.

Cathay Dragon Flight from HKG to XMN. Flight was delayed thrice. (About 3 hours total from intended departure). I recently signed up for MPC and started off with green. Got an Economy ticket from a booking agent (Category S?)

I usually travel on discounted economy tickets through the likes of Skyscanner booking sites. On this occasion, while queuing up in the MPC green lane for boarding, I was given a ticket which shows cat J and told that it was a 'first class' seat all the way at the front row. (Im a pretty frequent low-budget traveller so you can only imagine the s***-eating grin of delight at the op-up)

Anyone able to shed any light on how I was eligible? As I read, my status should be pretty low on the priority list for op-ups.

Cheers

CXFlyerBoy Jan 24, 2019 10:07 am


Originally Posted by fullwater (Post 30695287)
Hi FT, casual lurker. Quick question about a free op-up i've had recently.

Cathay Dragon Flight from HKG to XMN. Flight was delayed thrice. (About 3 hours total from intended departure). I recently signed up for MPC and started off with green. Got an Economy ticket from a booking agent (Category S?)

I usually travel on discounted economy tickets through the likes of Skyscanner booking sites. On this occasion, while queuing up in the MPC green lane for boarding, I was given a ticket which shows cat J and told that it was a 'first class' seat all the way at the front row. (Im a pretty frequent low-budget traveller so you can only imagine the s***-eating grin of delight at the op-up)

Anyone able to shed any light on how I was eligible? As I read, my status should be pretty low on the priority list for op-ups.

Cheers

Welcome to FT and welcome to MPC.

I am inclined to think the following aligned.
1. Flight was not elite heavy (i.e. not enough CX and OW higher tier elites to be upgraded.
2. Low check-in sequence (did you check in way early)

Happened to me on my first op up 5 years ago as GR. Q class ticket, upgraded from Y to PY HKG to SIN on CX 735,

fullwater Jan 24, 2019 10:12 am


Originally Posted by CXFlyerBoy (Post 30695304)
Welcome to FT and welcome to MPC.

I am inclined to think the following aligned.
1. Flight was not elite heavy (i.e. not enough CX and OW higher tier elites to be upgraded.
2. Low check-in sequence (did you check in way early)

Happened to me on my first op up 5 years ago as GR. Q class ticket, upgraded from Y to PY HKG to SIN on CX 735,

I had an earlier connecting flight from SIN so if that counted as an early check-in then maybe.

I took the same route as a non-MPC passenger 4 times in the last 2 months. That's what prompted me to try out for the MPC membership. Would Cathay/MPC have placed that under consideration during op up?

Despite the short journey, i thoroughly enjoyed the whole experience. Was very cool!

QRC3288 Jan 24, 2019 5:45 pm

The fellow above has posted good reasons. Yet there is another, which is related to what you mention and it's possibly correct. CX is known to, sometimes (but certainly not always) upgrade members who are bumped up a tier the first time. I've seen two colleagues get upgraded their first flight as SL. Personally, 12+ years ago when I first hit SL just starting out with CX I was given an op-ups HKG-SIN. And I've read about it on here.
​​​​​​
Now I've never heard about this dynamic before for Green, but I think it is at least a possibility you got the upgrade as your first flight as an MPC member.

kaka Jan 24, 2019 6:53 pm


Originally Posted by CXFlyerBoy (Post 30694663)
Ticketed R for CX 690 31 Jan and CX 659 4 Feb.
Gunning for a W>J upgrade but told the outbound is waitlisted when they are still selling I both ways with 4 seats left. E is still selling for the outbound. Inbound is cleared. Wonder what's up with CX redemption inventory

4 seats left 10days out?
come back to the question 2 days out.

cgo Jan 24, 2019 7:30 pm


Originally Posted by QRC3288 (Post 30697153)
The fellow above has posted good reasons. Yet there is another, which is related to what you mention and it's possibly correct. CX is known to, sometimes (but certainly not always) upgrade members who are bumped up a tier the first time. I've seen two colleagues get upgraded their first flight as SL. Personally, 12+ years ago when I first hit SL just starting out with CX I was given an op-ups HKG-SIN. And I've read about it on here.
​​​​​​
Now I've never heard about this dynamic before for Green, but I think it is at least a possibility you got the upgrade as your first flight as an MPC member.


this happened to me, too. I have been travelling with cx for quite some time since 2006. But since the frequency of my travel is few and far in between, i never considered getting MPC, but was an asia miles member ever since.

I realised that at 2016, my travels will be more frequent, especially on the KIX to HKG segment, i decided fo try out MPC. Especially when i was counting the points of my future prospective travels and think that it will reach 300points (after the lst restructuring). Happily, i was upgraded to business from economy while travelling on KIX to HKG.

The anecdote here would be, for every set of roundtrip tickets i bought, i have been upgraded for at least one sector. I love how uncertain these things are, there is a sort of surprise waiting to happen (or not).


kaka Jan 24, 2019 7:54 pm

hush... before some here accuses cx of watering down their ffp further after cx giving 2mm mpo members DM

Michaelb1 Jan 24, 2019 8:51 pm


Originally Posted by cgo (Post 30697463)



this happened to me, too. I have been travelling with cx for quite some time since 2006. But since the frequency of my travel is few and far in between, i never considered getting MPC, but was an asia miles member ever since.

I realised that at 2016, my travels will be more frequent, especially on the KIX to HKG segment, i decided fo try out MPC. Especially when i was counting the points of my future prospective travels and think that it will reach 300points (after the lst restructuring). Happily, i was upgraded to business from economy while travelling on KIX to HKG.

The anecdote here would be, for every set of roundtrip tickets i bought, i have been upgraded for at least one sector. I love how uncertain these things are, there is a sort of surprise waiting to happen (or not).


happened to me as well. I travel just enough to maintain silver, but I didn’t join mpc until feb of last year, and it was right after I booked my flight (BOS-HKG-MNL RT) so I didn’t get mpc points for it (dumb, I know). But on the BOS-HKG leg I got op up from PE to J, boy was I happy!

StatusChallenged Jan 25, 2019 12:45 pm


Originally Posted by kar don (Post 30691654)
I am guessing your profile is old then? Shows AA plat..

Was PE completely 0'ed out?

Yeah to both. Haven't updated my profile since Hyatt rebranded, guess I should update

landingpoint Jan 27, 2019 9:20 pm

Another data point for op-up:
CX619 (BKK-SIN) on a Sunday. MMB showing economy all the way till counter check-in at BKK, where myself (DM) and travelling companion (SL) were upgraded to business. Expertflyer was showing 0s throughout all classes before the flight.

gobears293 Jan 29, 2019 8:29 am

Chance of one J seat becoming available
 
Flying BOM-HKG-SFO on Saturday into Sunday. Work only pays for PE. Transferred Citi TY to Asia Miles and upgraded BOM-HKG. No availability to SFO. Anyone experienced know if a seat will open up last minute? The business cabin is not full at all. Wondering if it’s worthwhile to proactively transfer more Citi TY points. I’ll likely be able to use Asia Miles to upgrade a flight within two years but not totally sure. Any suggestions appreciated.

SilverGGA Feb 1, 2019 6:47 pm

Is it correct that PEY Class E cannot be upgraded to business class with miles anymore? Trying to decide whether to book CX PEY or SQ PEY for travel between SFO and Singapore/Hong Kong.

QRC3288 Feb 1, 2019 6:56 pm


Originally Posted by SilverGGA (Post 30729663)
Is it correct that PEY Class E cannot be upgraded to business class with miles anymore? Trying to decide whether to book CX PEY or SQ PEY for travel between SFO and Singapore/Hong Kong.

Correct. E class cannot upgrade to J with miles.

SilverGGA Feb 1, 2019 7:11 pm


Originally Posted by QRC3288 (Post 30729680)
Correct. E class cannot upgrade to J with miles.

Worthwhile to spend $100 on MP Green for a better chance for OP upgrade? (vs Asia Miles only).

cgo Feb 17, 2019 6:56 pm


Originally Posted by SilverGGA (Post 30729716)
Worthwhile to spend $100 on MP Green for a better chance for OP upgrade? (vs Asia Miles only).

Yes, but only if you have plans of many future travels with CX in the short-medium term (within the next 2 years). I find it to be extremely rewarding. (And I am now spoiled)

suziemay Feb 20, 2019 3:24 pm

Redeeming upgrades for family members?
 
Has anyone redeemed upgrade awards for others when you're not travelling with them and if so, how do you actually do this? Would I need to call or can I do it through the Cathay or Asia Miles website? Normally for myself, I would log onto the Cathay website to redeem (I think, although I think I ended up needing to call them with my most recent upgrade).

Also, do they allow you to waitlist if no upgrade award is available?

I would purchase upgradable PEY fare, and use miles to upgrade/ (or more like waitlist to upgrade) to Business.

Thanks in advance!

cxfan1960 Feb 20, 2019 3:51 pm


Originally Posted by suziemay (Post 30802855)
Has anyone redeemed upgrade awards for others when you're not travelling with them and if so, how do you actually do this? Would I need to call or can I do it through the Cathay or Asia Miles website? Normally for myself, I would log onto the Cathay website to redeem (I think, although I think I ended up needing to call them with my most recent upgrade).

Also, do they allow you to waitlist if no upgrade award is available?

I would purchase upgradable PEY fare, and use miles to upgrade/ (or more like waitlist to upgrade) to Business.

Thanks in advance!

[mod hat on] I merged your thread with this existing one because you may find some of your answers here.

cxfan1960
CX CoMod
[mod hat off]
I did that many times. The passenger does not need to be a family member, but must be on your redemption list. If you are not traveling with the passenger, you must confirm and ticket the upgrade before hand (no instant upgrade at airport in this case).

Yes, you can waitlist. I usually call to do upgrade or waitlisting, but some good TAs can also handle that for you. Wait time for call can be very long depending on your CX status. I am CX GO and my wait time is usually none or very short.

suziemay Feb 20, 2019 4:33 pm


Originally Posted by cxfan1960 (Post 30802938)
[mod hat on] I merged your thread with this existing one because you may find some of your answers here.

cxfan1960
CX CoMod
[mod hat off]
I did that many times. The passenger does not need to be a family member, but must be on your redemption list. If you are not traveling with the passenger, you must confirm and ticket the upgrade before hand (no instant upgrade at airport in this case).

Yes, you can waitlist. I usually call to do upgrade or waitlisting, but some good TAs can also handle that for you. Wait time for call can be very long depending on your CX status. I am CX GO and my wait time is usually none or very short.

Thanks!

maxguy Feb 21, 2019 11:13 pm

i have booked my ticket at cathay website, but when i logged in to asiamiles and click redeem upgrade, it bring me back to cathay website and says can't find my booking and ask me to update my membership number, i have done that and is still the same. Anyone experienced this before?

before i booked i have called asia miles and check there are seats available for upgrade

percysmith Feb 21, 2019 11:27 pm


Originally Posted by maxguy (Post 30808139)
before i booked i have called asia miles and check there are seats available for upgrade

Can you call them back and have them process the upgrade?

maxguy Feb 22, 2019 7:24 pm

Just got reply from AM, the reason is because my name in AM profile does not match the name on my flight ticket, therefore it is unable to find my booking.......need to send my passport copy to AM and let them update my name

MrJBoy Feb 23, 2019 5:31 pm

My flight LAX-HKG next week is full in PEY cabin.
As an OW Emerald I don't think I have a good chance to get an op-up, but is this the situation op-ups might happen to CX elites at the airport?

SilverChris Feb 24, 2019 12:15 am

Yesterday's CX888 HKG-YVR was full in Y and PEY, less so in J. EF was showing F1 A0 J6 C6 D6 I6 W0 Y0 a few hours before departure.

When boarding, a DM ahead of me got an op-up from J to F. I assumed that meant a bunch of PEY pax were upgraded to J. Strangely, J still had 5 empty seats including 11D/G which were empty since I started checking the seat map a week out.

I’m curious if any DMs have encountered something similar.

QRC3288 Feb 24, 2019 12:20 am

You can't assume op-up....I've had a birthday upgrade processed at the gate before. Could be anniversary too I suppose. Could be something else.

Or, it could've actually been op-up if a bunch of seats in J were non-operable or not permitted to fly. I was on a 77W in November with 3 seats in J class closed off due to something broken.

Et cetera.

There are no doubt a lot of reasons that don't come right to mind.

synthkeys Feb 24, 2019 11:30 am


Originally Posted by MrJBoy (Post 30814248)
My flight LAX-HKG next week is full in PEY cabin.
As an OW Emerald I don't think I have a good chance to get an op-up, but is this the situation op-ups might happen to CX elites at the airport?

Sure, the scenario would be an oversold condition where they start bumping up pax to make room. However, you can't really predict with certainty how it will play out. Do you know the full loading via EF? If J is full, nowhere to go. If Y is not full but PEY is and no other PEY tix are sold, then you'll enjoy a full PEY cabin without any op ups. I had colleagues (all CX GO and SL) on flights back to NYC right before LNY that were packed out with a few J seats left, but no op ups. The planes seemed full but not oversold as I was helping them out by monitoring loads via EF.

For op up, normal scenario would be CX elites first, DM & GO. After that who knows, we are not privy to the algorithm used. Is it SL then OWE or the opposite? What are the tie breakers? Is there a revenue score and when is it factored in? Does BN (check in order) matter? Are some pax getting targeted with op up to lure them in to buying premium cabin and being selected over CX elites? This entire thread is based on trying to make sense of the logic.

The prevailing wisdom is never plan on an op up. If you really want an upgrade, either pay or burn some miles with an instant upgrade. I still try to check in as early as possible just in case that still matters. For PEY, I usually purchase R class tickets to give me the option for a redemption or instant upgrade.

MrJBoy Feb 24, 2019 2:12 pm


Originally Posted by synthkeys (Post 30816401)
Sure, the scenario would be an oversold condition where they start bumping up pax to make room. However, you can't really predict with certainty how it will play out. Do you know the full loading via EF? If J is full, nowhere to go. If Y is not full but PEY is and no other PEY tix are sold, then you'll enjoy a full PEY cabin without any op ups. I had colleagues (all CX GO and SL) on flights back to NYC right before LNY that were packed out with a few J seats left, but no op ups. The planes seemed full but not oversold as I was helping them out by monitoring loads via EF.

For op up, normal scenario would be CX elites first, DM & GO. After that who knows, we are not privy to the algorithm used. Is it SL then OWE or the opposite? What are the tie breakers? Is there a revenue score and when is it factored in? Does BN (check in order) matter? Are some pax getting targeted with op up to lure them in to buying premium cabin and being selected over CX elites? This entire thread is based on trying to make sense of the logic.

The prevailing wisdom is never plan on an op up. If you really want an upgrade, either pay or burn some miles with an instant upgrade. I still try to check in as early as possible just in case that still matters. For PEY, I usually purchase R class tickets to give me the option for a redemption or instant upgrade.

I just checked EF and it showed
F1 A0 J9 C8 D0 I0 W0 R0 E0 Y9 B9 H9 K7 M4 L1 V0 S0 N0 Q0
It looks nobody gets op-up from PEY cabin. Is that right? When I checked CX site, Y was still being sold, but it was showing like 7 seats left (Flex), so it's getting full, I guess.
If I get an op-up, I just think I'm really lucky. That's all. PEY is the seat I paid for.

boybi Feb 24, 2019 6:03 pm

New to Asiamiles redemption.

I have waitlisted for an award upgrade (J to F) for 2pax for my flight CX289 in April. EF shows:
F4 A4 J9 C0 D0 I0 W6 R6 E0 Y0 B9 H9K9 M9 L3 V9 S0 N0 Q0

What are my chances of getting this upgrade? Hoping to try out F class for the first time.

synthkeys Feb 25, 2019 8:26 am


Originally Posted by MrJBoy (Post 30816850)
I just checked EF and it showed
F1 A0 J9 C8 D0 I0 W0 R0 E0 Y9 B9 H9 K7 M4 L1 V0 S0 N0 Q0
It looks nobody gets op-up from PEY cabin. Is that right? When I checked CX site, Y was still being sold, but it was showing like 7 seats left (Flex), so it's getting full, I guess.
If I get an op-up, I just think I'm really lucky. That's all. PEY is the seat I paid for.

How many days out? You said next week but didn't say which day of the week. If your still T-96 anything can happen. A bunch of Y pax can swoop in, CX might open up the discount fares. Maybe PEY is oversold. All you can really do is check in right at T-48 in case check in order still matters as a tie breaker.

percysmith Feb 25, 2019 8:49 am


Originally Posted by MrJBoy (Post 30816850)
I just checked EF and it showed
F1 A0 J9 C8 D0 I0 W0 R0 E0 Y9 B9 H9 K7 M4 L1 V0 S0 N0 Q0
It looks nobody gets op-up from PEY cabin. Is that right? When I checked CX site, Y was still being sold, but it was showing like 7 seats left (Flex), so it's getting full, I guess.
If I get an op-up, I just think I'm really lucky. That's all. PEY is the seat I paid for.

Huh? This flight is opup territory. You're probably shoe-in for opup as OWE

swgsword Feb 26, 2019 12:15 am

HKG-SFO CX 872 25Feb. Seat map in PY had been full for 2 weeks prior to departure. During boarding, BP was rejected by scanner and GA handed me a new one in J (as OWE).

EF showed 9 seats blocked in J at about 8 hours before departure, so not sure if that's indicative of anything.

Did not have same luck earlier in the week on SFO-HKG. Was told it was oversold by 7 in PY but no op-up.

Michaelb1 Feb 26, 2019 5:09 am

op upped on all segments
 
CX 811 / 901 BOS-HKG-MNL 2/8
CX 930 / 812 MNL-HKG-BOS 2/24

was booked PEY, I am MPC Silver

got the magic red light each time my BP was scanned, all 4 segments handed a J ticket.

i have gotten a segment or two before but this is the first time I got lucky on all.

prw555 Feb 26, 2019 1:01 pm

As DM, failed 01/28, and 02/25 CX872 (HKG-SFO) - J to F, with Asia Miles Redemption request. Get the feeling that the mistake fares are taking away J to F opportunities. Quite how long will last, not sure.

MrJBoy Feb 26, 2019 11:55 pm


Originally Posted by synthkeys (Post 30819388)
How many days out? You said next week but didn't say which day of the week. If your still T-96 anything can happen. A bunch of Y pax can swoop in, CX might open up the discount fares. Maybe PEY is oversold. All you can really do is check in right at T-48 in case check in order still matters as a tie breaker.

My flight is this Friday night CX883, so T96 just passed and now EF shows
F0 A0 J7 C7 D0 I0 W1 R0 E0 Y7 B7 H6 K5 M3 L2 V0 S0 N0 Q0
I also checked seat map and I can see 6 blocked and 2 available in J cabin and 2 (one is next to me) blocked and nothing is available in PEY cabin.
The 2 blocked seats in PEY cabin was available to take when I checked my seat at CX website.

Stormbel Mar 3, 2019 10:39 am

My partner is flying DUB to HKG Premier Econ Class E on 3rd April and trying to bid for an upgrade. I have just tried too and got the message "Unfortunately your trip is not eligible at this time."
Does the "at this time" mean that it will be possible at a future date?

eric0429 Mar 3, 2019 11:05 am

Just try to use my asiamiles to redeem an upgrade award from J to F for my Lax to Hkg flight on 13/3, but it is still on waitlist and I just check EP it shows F3A3J9C9D9I9W9R9E8Y9B9H9K9M9L9V9S9N9Q9

I guess I don't have a good chance to redeem it successfully, it might related to their first class bug fare earlier this year.

Microtat Mar 4, 2019 5:08 am

Curious if anyone has gotten any luck with upgrades when holding a redemption ticket? Is so what sector and whats your tier?

etkuo Mar 4, 2019 10:22 am


Originally Posted by Microtat (Post 30845398)
Curious if anyone has gotten any luck with upgrades when holding a redemption ticket? Is so what sector and whats your tier?

Yup, we have had multiple reports where status passengers were op-up on redemption tickets when flight is overbooked.

prw555 Mar 4, 2019 12:45 pm


Originally Posted by prw555 (Post 30824533)
As DM, failed 01/28, and 02/25 CX872 (HKG-SFO) - J to F, with Asia Miles Redemption request. Get the feeling that the mistake fares are taking away J to F opportunities. Quite how long will last, not sure.

Back out from SFO on 3/21 on 873 and returning 3/25 on 872. All F blocked. Didn't even bother with a UPG request. This is the new norm apparently.

QRC3288 Mar 4, 2019 5:40 pm


Originally Posted by prw555 (Post 30847119)
Back out from SFO on 3/21 on 873 and returning 3/25 on 872. All F blocked. Didn't even bother with a UPG request. This is the new norm apparently.

it'll be rough going for USA flights until end of the year, whenever this mistake F fare ends. IIRC the fares were bookable until late November 2019 - does anyone know the dates roughly?

in good news they've restored a lot of A fare availability, at least from ports I buy from. I guess maybe this isn't universal. But I think award F is in big trouble to the USA until the mistake fare window is over.


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