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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Jul 6, 2023, 10:56 am
  #2071  
FlyerTalk Evangelist
 
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,689
In Canada departure airports, you need to pre-clear US immigration before departure. This holding pen after clearing but before bording is call the transborder zone. You are deemed to have left Canada and entered the US by immigration rules even you are still physically on Canadian soil.
To leave this area you would need CBSA clearance as well as an airport security officer to escort you out of this zone.
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tentseller is offline  
Old Jul 6, 2023, 12:03 pm
  #2072  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Originally Posted by VE105
Hi everyone, sorry if this question has been asked before, I'm going to make some flight bookings without entering my membership number to save the club points to next membership year. I would like to know if I could enter CX's lounges by presenting my boarding pass (Y) and my "virtual" membership card in my CX app? I previously read that one may have access by presenting their physical membership card but I only obtained my current status after CX ceased to issue physical card so would like to check if the app works as well, especially in overseas lounges where staff may not be so familiar with lounge access policies.
Thanks in advance.
I have no experience with using the virtual card yet, but you can still call CX and request a physical card.
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Old Jul 6, 2023, 12:05 pm
  #2073  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Originally Posted by lsquare
As a BAEC OWE, am I allowed to access any lounges on arrival while in transit, but flying out of HKG on a *A carrier?
Definitely no
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ernestnywang is offline  
Old Jul 8, 2023, 9:41 am
  #2074  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by lsquare
Why do you like Pier more than Wing?
To be clear, I am talking about the Pier First.
Things I like better...
The restaurant is bigger and more cosy.
The bar is a real bar with lots of seating.
The Day suites.
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Old Jul 8, 2023, 9:11 pm
  #2075  
 
Join Date: Jun 2023
Location: Ottawa
Posts: 36
Originally Posted by Fastjet
Has anyone seen any indication from CX when the TPE lounge will reopen?
Has anyone heard anything about the TPE lounge?
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Old Jul 9, 2023, 3:43 am
  #2076  
 
Join Date: Aug 2006
Location: UK
Programs: BA Gold
Posts: 709
QF lounge

In the Qantas lounge and it’s a very pleasant second best lounge choice after the Pier F (which is yet to reopen). Cocktail and drink list and menu below if of interest. Small kids area tucked away. More staff than customers at 545pm today. Great stuff



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Old Jul 9, 2023, 3:44 am
  #2077  
 
Join Date: Aug 2006
Location: UK
Programs: BA Gold
Posts: 709
(Staff not able to go off list with cocktails today so no espresso martini alas)
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Old Jul 9, 2023, 8:23 am
  #2078  
 
Join Date: Sep 2005
Location: TPE / HSZ
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Posts: 6,437
Originally Posted by DocS
I rarely drink but rosé is something I really like. I like to stop by the QF lounge for that reason. CX J lounges don't seem to have rosé.
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Old Jul 9, 2023, 8:29 am
  #2079  
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Originally Posted by ernestnywang
I rarely drink but rosé is something I really like. I like to stop by the QF lounge for that reason. CX J lounges don't seem to have rosé.
No more Cathay Delight?
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Old Jul 9, 2023, 1:51 pm
  #2080  
 
Join Date: Sep 2005
Location: TPE / HSZ
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Posts: 6,437
Originally Posted by lsquare
No more Cathay Delight?
Don't get me wrong I love Cathay Delight more. I can go to both lounges!
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ernestnywang is offline  
Old Jul 10, 2023, 3:42 pm
  #2081  
 
Join Date: Feb 2013
Location: AKL
Programs: NZ*E, QR Plat
Posts: 366
recent experience shows most CX agents have no idea about FQTS and FQTV, had to keep my QR OW-E to redeem rather than QF which was annoying.
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Old Jul 10, 2023, 3:47 pm
  #2082  
 
Join Date: Feb 2013
Location: AKL
Programs: NZ*E, QR Plat
Posts: 366
.....

Last edited by JANZFlyer; Jul 10, 2023 at 3:49 pm Reason: quote reply below
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Old Jul 10, 2023, 3:48 pm
  #2083  
 
Join Date: Feb 2013
Location: AKL
Programs: NZ*E, QR Plat
Posts: 366
Originally Posted by ernestnywang
Definitely no
not true,

depends on what class of travel you are in and what the *A carrier and ticket is.
If you are J on CX ticket but NZ metal you can use the J lounges. You are NOT allowed to use the F lounge as the metal and ticket needs to be on a OW carrier.
NZ and CX have a special arrangement so this is an exception.

A little annoying that even with CX ticket and CX flight number I could not use the F lounge.. personally I dislike the wing F lounge anyway.. for evening jet lagged departures it is to open and exposed.. there were hardly any seats when I visited at 9pm.. only good thing is the shower suites. Prefer the deck/pier as more cosy.
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Old Jul 12, 2023, 9:27 pm
  #2084  
 
Join Date: Aug 2016
Programs: BAEC GOLD
Posts: 283
Anyone has an insight of the actual date of Pier F reopening
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Old Jul 14, 2023, 12:55 pm
  #2085  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Originally Posted by lsquare
As a BAEC OWE, am I allowed to access any lounges on arrival while in transit, but flying out of HKG on a *A carrier?
Originally Posted by ernestnywang
Definitely no
Originally Posted by JANZFlyer
not true,

depends on what class of travel you are in and what the *A carrier and ticket is.
If you are J on CX ticket but NZ metal you can use the J lounges. You are NOT allowed to use the F lounge as the metal and ticket needs to be on a OW carrier.
NZ and CX have a special arrangement so this is an exception.
You are reading this out of context. @lsquare asked if he could access lounges on arrival as a BA Emerald if the departing flight is *A. The answer is a definite no. Now obviously some airlines have bilateral lounge access agreements even across alliances. NZ contracts the CX lounge, so even if you are not on a CX ticket, the NZ J boarding pass itself grants you access to the CX J lounge at HKG (https://www.airnewzealand.com.hk/par...unge-directory). CX also uses the NZ lounge at AKL. This access entitlement has nothing to do with BA Emerald.

Originally Posted by JANZFlyer
A little annoying that even with CX ticket and CX flight number I could not use the F lounge.. personally I dislike the wing F lounge anyway.. for evening jet lagged departures it is to open and exposed.. there were hardly any seats when I visited at 9pm.. only good thing is the shower suites. Prefer the deck/pier as more cosy.
Now if you are CX DM you can access CX F lounge when departing on a CX-marketed flight, even if operated by a non-oneworld carrier. However, this is not exteneded to other Emeralds, exactly because this is not a oneworld Emerald benefit.

Originally Posted by JANZFlyer
recent experience shows most CX agents have no idea about FQTS and FQTV, had to keep my QR OW-E to redeem rather than QF which was annoying.
You may be right. I have a feeling CX does not recognize FQTS even if it is entered in PNR. I tried it once recently, and it got removed at boarding and changed to FQTV by the gate agent. It also triggered an error because I was taking an extra bag, and based on what I can see on the screen, the gate agent needed to change FQTS to FQTV in order to waive the extra bag fee. I have not been able to try this for lounge-access purposes, though.
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