Silver Benefit?
#16
FlyerTalk Evangelist




Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
Another good point. The lounge access for lowest-tier elite is unusually generous. But at 30k, the threshold is slightly higher than for many programs' equivalent. And, crucially, there are no tier bonuses for mileage earning. The lowest tiers on AA/UA/BA etc don't come with lounge access, but they offer 25% RDM bonuses.
To an low-tiered elite, he/she may prefer lounge access than 25% RDM bonuses (7.5K miles).
#17

Join Date: Dec 2006
Location: LHR
Programs: BA Gold/owe, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,583
Currently, it takes that flyer ~6 roundtrips (three years' worth of flying in this example) to earn 90,000 for a rt Y award on that route, and ~9 roundtrips to earn the 145,000 for a rt J award. Although with mileage expiration after three years, the Y award will always be a sweat when the poster needs to redeem in a hurry before the first year's 30k expire (and then we'll get threads here on FT about it). The J award is totally unobtainable.
With a 25% bonus accumulating 20,000 miles per round trip, it takes 4.5 roundtrips to accumulate for the Y award, and 7.25 roundtrips for the J. With expiration, the J award is still out of reach but only slightly -- perhaps an inducement for this flyer to sign up for a credit card, or book up to Y+ on one or two trips.
Yeah, this flyer loses out on lounge access, but is only accessing lounges four times a year anyway. And the mileage bonus brings awards into reach much sooner, which a reasonable person could conclude is more valuable.
This assumes that tier bonuses would not be accompanied by a devaluation in the award chart. But again, it's all hypothetical anyway.
#18
Original Poster




Join Date: Dec 2009
Location: Hong Kong
Programs: CX SL, Hyatt Explorist, Hilton HHonors Diamond
Posts: 319
From the perspective of paying business class pax, won't they feel a little disappointed that they have to share the same crowded lounge with people who only fly a few times in discounted economy a year? I mean I once saw people standing in the hallways of the Cabin during the afternoon rush hour period, is that the norm?
#19




Join Date: Apr 2004
Location: Tokyo, Vancouver, Hong Kong, Dublin
Programs: CX DM
Posts: 880
I wouldn't be adverse to restricting the new Wing to true F / J flyers only. OW and MPC members flying in Y can use the other perfectly servicable lounges. Any such members flying from gates near the Wing can use the Cabin; hardly a hardship in terms of distance.
#20

Join Date: Dec 2006
Location: LHR
Programs: BA Gold/owe, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,583
True enough but there are tons of these SL flyers out there.
I wouldn't be adverse to restricting the new Wing to true F / J flyers only. OW and MPC members flying in Y can use the other perfectly servicable lounges. Any such members flying from gates near the Wing can use the Cabin; hardly a hardship in terms of distance.
I wouldn't be adverse to restricting the new Wing to true F / J flyers only. OW and MPC members flying in Y can use the other perfectly servicable lounges. Any such members flying from gates near the Wing can use the Cabin; hardly a hardship in terms of distance.
It would be long-term bad for all of us for CX or other oneworld carriers to go down the road of slicing and dicing lounge eligibility. It's a recipe for confusion (both pax and dragons) and diluted benefits.
What's more likely to happen is that as they upgrade the Pier (one day, we hope) and the new lounge by Gate 36 opens, pax will go back to spreading themselves out among all of the available lounges based more on convenience. The real problem right now is that the quality gap between the Wing and the others is so wide that people seem to flock toward the Wing.
#21


Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,608
I think that people tend to overstate the crowds at CX lounges. I use CX lounges in HK whenever I travel and I rarely have any trouble finding a place to sit. Sometimes, yes, it is an issue, but it's very rare to be honest. With capacity being increased, it will only get better.
During our travels throughout the year it's often cheaper or more direct to fly other carriers, and I spend extra money to fly CX because I feel my loyalty is rewarded. If CX wants to reward my loyalty by creating an "enhanced service offering exclusively for Gold and Silver members" and kicking us out of the real lounges, then maybe I don't need to feel so loyal after all, and maybe I'd be okay with directing my $$$ elsewhere.
At the end of the day, someone has to fill up the Y/Y+ seats too and give proper incentives to get repeat customers. No airline is going to make money on premium pax alone.
In fact, in many ways I think SQ offers a superior inflight experience than CX. But CX treats a loyal passenger like myself so much better on the ground and that for me enhances the overall experience way beyond anything I can expect from SQ.
#22

Join Date: Feb 2011
Posts: 5,797
I think that's the key issue for me - I'm not sure why CX deviates from many of its OW partners and offers lounge access for Rubies, but its not an issue yet so no point encouraging them to start sharpening their knives.
I've never seen the HKG lounges packed anywhere close to BA's T5 lounges on a Friday afternoon for example.
You CX folk don't know you're born sometimes
I've never seen the HKG lounges packed anywhere close to BA's T5 lounges on a Friday afternoon for example.
You CX folk don't know you're born sometimes
#23
FlyerTalk Evangelist




Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807

But again (and you will agree as well) - it all comes down to the member's travel pattern.
This is a very slippery slope. SQ already does this, and frankly, the fake J lounge for KF Gold members and other Star Alliance members travelling in Y is a joke. When I moved back to HKG I was thrilled that I could finally dump SQ and it's severely stingy FFP (before switching to OW I was *A Gold on SQ).
FWIW - a lot of people can still survive with SATS Lounge. It is not the best. But IMHO - it is still better than SQ's own SKL @ HKG.
#24

Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Well I agree with many poster that the lounge access for SL that keep me flying CX. I sometimes decide to take CX via HKG rather than direct on SQ because of the lounge benefit.
I also agree that the lounge tend to be over crowded especially in the early morning. Sometimes you will see the whole family with 2-3 kids. I really wonder if they are flying biz or all SL and above or what.
I also agree that the lounge tend to be over crowded especially in the early morning. Sometimes you will see the whole family with 2-3 kids. I really wonder if they are flying biz or all SL and above or what.
#25
Suspended
Join Date: Dec 2012
Posts: 2,377
With the kids, they are most likely GO/DM's +1 guest since you're only allowed to enroll into MPC if you're 18 and above. Unless the whole family is flying in J/F...
#27
Suspended
Join Date: Dec 2012
Posts: 2,377
If CX charge $50 (or whatever amount) a head....what if that OW passenger decides to roam and check out more than one lounge at HKIA? Surfing from Wing... to Cabin....to the Pier.
Would CX then charge OW $50 once? or multiply times?
#28


Join Date: May 2009
Posts: 6,978
Glad you bought that up...wanted to ask, but wasn't sure which thread was appropriate for it.
If CX charge $50 (or whatever amount) a head....what if that OW passenger decides to roam and check out more than one lounge at HKIA? Surfing from Wing... to Cabin....to the Pier.
Would CX then charge OW $50 once? or multiply times?
If CX charge $50 (or whatever amount) a head....what if that OW passenger decides to roam and check out more than one lounge at HKIA? Surfing from Wing... to Cabin....to the Pier.
Would CX then charge OW $50 once? or multiply times?
#29




Join Date: Dec 2006
Location: Singapore
Programs: CX Gold, Krisflyer PPS, Hyatt Diamond, SPG Platinum
Posts: 748
Abuse? Would you eat and drink more just because you are hopping around?
#30

Join Date: Dec 2006
Location: LHR
Programs: BA Gold/owe, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,583

