MPO Manager
Aug 5, 2012 | 8:06 am
#16
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,123
In that case express your concerns to her - however I am not sure she is the right person to talk to about services... I don't really think her influence to the product is any strong at all. She might offer you something that within her field such as some free MPC status or even maybe DM for you, your wife and children etc but I strongly doubt she could actually do anything but tell you "I'll pass your concerns to management", which equals to nothing.
CX's J food has been a joke. It's OK to raise that but I am 100% sure you are not the first one who complain about it... does it work? I doubt.
Jane's Addiction doesn't like Op-Up. I see the point but I just don't believe complaining about Op-up MPC to J will stop this happen. This has something to do with CX's fundamental Operational strategy. If they don't stop overselling Y tickets this would never stop - 'cos when Y is oversold, Airport control has to Op-Up people and Op-Up some Y SLCs to J is certainly cheaper than transfer them to competitors. But will CX stop overselling Y? I think there have been plenty of talks believe this is actually their revenue strategy... ok let's not go there.
Jane's Addiction, if you are a DM plus then you shouldn't worry about the Amex DM offer. If you are just a DM, I bet you will see the impact slowly and slowly. When someone finally takes the F seat that you supposed to be Op-Up to... what are you going to do? go to ask him that are you a Amex DM or not? or simply argue with him about how much he pays to CX a year and how much you do a year? I really have no evidence to against your belief at this stage - If you choose not to do anything to prevent this happen, I wish you good luck and always get what you deserve from the revenue you contribute to CX.
CX's J food has been a joke. It's OK to raise that but I am 100% sure you are not the first one who complain about it... does it work? I doubt.
Jane's Addiction doesn't like Op-Up. I see the point but I just don't believe complaining about Op-up MPC to J will stop this happen. This has something to do with CX's fundamental Operational strategy. If they don't stop overselling Y tickets this would never stop - 'cos when Y is oversold, Airport control has to Op-Up people and Op-Up some Y SLCs to J is certainly cheaper than transfer them to competitors. But will CX stop overselling Y? I think there have been plenty of talks believe this is actually their revenue strategy... ok let's not go there.
Jane's Addiction, if you are a DM plus then you shouldn't worry about the Amex DM offer. If you are just a DM, I bet you will see the impact slowly and slowly. When someone finally takes the F seat that you supposed to be Op-Up to... what are you going to do? go to ask him that are you a Amex DM or not? or simply argue with him about how much he pays to CX a year and how much you do a year? I really have no evidence to against your belief at this stage - If you choose not to do anything to prevent this happen, I wish you good luck and always get what you deserve from the revenue you contribute to CX.
There's no Op-Up that 'I am supposed to get,' so I don't really follow your scenario. I'm certainly not going to check each flight if there were op-ups to F, and then further check if anyone op-upped flies less than I do... who in the world would do that?
My point is that I think CX's op-up algorithm has some sophistication to it, and I have faith that it is flexible enough to - generally - prioritize an 8-year DM who has done over 1+ million miles vs an Amex DM that has done <100k miles.
Aug 5, 2012 | 8:16 am
#17
Join Date: Jul 2011
Location: Asia Pac
Programs: AA UA DL AS CXDM JL NH Hilton Hyatt Marriott SPG IHG
Posts: 545
MPO Manager
Thanks for kamiao's understanding and encouragement from those that so often ask people to leave or stop coming. Fine example of a free forum, all kinds of voice. I am just asking for a clean space now that we have all the votes. If anyone still likes to OT and discuss Amex issues on so many different threads, be my guest. There's nothing we can do or should do to stop that. Fire away, please. You never gonna stop. Period.
Aug 5, 2012 | 8:21 am
#18
Join Date: Jul 2011
Location: Asia Pac
Programs: AA UA DL AS CXDM JL NH Hilton Hyatt Marriott SPG IHG
Posts: 545
Welcome to FT, sjs:
kamiao did have a point here. When sjs: will discuss with Linda Sim reasons for jumping jets, ernestnywang gives a suggestion, which is not even a discussion at all. It is up to sjs: to bring that up with Linda Sim or not (of course many people want sjs: to do that...)
AmexCent - my question to you is - since you are so pro-CX, why don't you speak on CX behalf to retain sjs: as customer instead?
Attacking those people who speak out will not solve the foundation issue at all.
AmexCent - my question to you is - since you are so pro-CX, why don't you speak on CX behalf to retain sjs: as customer instead?
Attacking those people who speak out will not solve the foundation issue at all.
Sjs, I agree with all the deteriorating aspects of CX. Most unbearable for me is to see them let the seat condition deteriorate so fast without doing much to improve it. Quite amazing.
Aug 5, 2012 | 8:32 am
#19
Join Date: Jul 2011
Location: Asia Pac
Programs: AA UA DL AS CXDM JL NH Hilton Hyatt Marriott SPG IHG
Posts: 545
MPO Manager
Kamiao, our different perspectives not coming from the facts you mentioned. It's from views and attitudes toward big corporations. I don't care if they stop this or continue with it. I'd get what I can get now. If any of their term change upset me, I'll try to fight it AND work around it. Never expect them to do otherwise just because the changes upset me. But that's just me. Everyone has their own way of life. There's no right or wrong.
Aug 5, 2012 | 11:57 am
#20
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
My logic is simple - since OP said:
What you can focus is thinking about the good sides of CX to reason OP.
Aug 5, 2012 | 8:48 pm
#21
Join Date: Oct 2011
Location: Sydney, Australia
Programs: CX GO by flying, ex-QF PS, AMEX Platinum, CA & KrisFlyer Nobody
Posts: 525
Kamiao, our different perspectives not coming from the facts you mentioned. It's from views and attitudes toward big corporations. I don't care if they stop this or continue with it. I'd get what I can get now. If any of their term change upset me, I'll try to fight it AND work around it. Never expect them to do otherwise just because the changes upset me. But that's just me. Everyone has their own way of life. There's no right or wrong.
OK, if I am Ms Sim and wants to retain OP I will compare CX regional J with CZ/MU/ZH/MF - CX's service (I'll try not to mention price) is well above its mainland competitors!! I probably will make a note and remind myself not to mention SQ/TG/MH or even MI during my conversation with OP. If OP mentions SQ/TG I will tell him those flights won't give you Asia Miles - that will kill the idea!
Sorry I just try to be funny.
Aug 6, 2012 | 12:36 am
#22
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
But AFAIK - a lot of airlines have been dramatically improve their service (like BR's Hello Kitty HKG-TPE, ANA's Inspiration of Japan, JAL, and even UA as well).
Aug 6, 2012 | 2:03 am
#23
Join Date: Mar 2005
Location: MNL, South Florida, YYZ
Programs: CX Diamond, AA Exec Plat, AC Super Elite, DL Plat, NW Gold, CO Gold Elite, BA Gold, PR Elite,
Posts: 231
Very interesting insight and advice given concerning this upcomming meeting (which seems to be more like an event). But wouldn't you think an airline such as CX would be monitoring these message boards on a regular basis???
Aug 6, 2012 | 2:22 am
#24
Join Date: Oct 2011
Location: Sydney, Australia
Programs: CX GO by flying, ex-QF PS, AMEX Platinum, CA & KrisFlyer Nobody
Posts: 525
Originally Posted by [email protected]
Very interesting insight and advice given concerning this upcomming meeting (which seems to be more like an event). But wouldn't you think an airline such as CX would be monitoring these message boards on a regular basis???
CX is not QF.
Aug 6, 2012 | 12:27 pm
#25
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
Originally Posted by [email protected]
Very interesting insight and advice given concerning this upcomming meeting (which seems to be more like an event). But wouldn't you think an airline such as CX would be monitoring these message boards on a regular basis???
In NA and Europe, airlines are proactive to use social media to maintain customer relations. To Asian airlines, they use that for promotion only.
(Beside - Asian culture will not accept to hire a person to sit all day monitoring FT.)
Aug 6, 2012 | 7:50 pm
#26
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
oh no.im sure if we go blast about the AMEX dump on FB all day long (if we have the time for it) I'm sure they'd do sth. it's just not on FT yet.
ANYWAY, I like to fly on J once every year or 2 with miles to somewhere. Reminds me why I go for every opportunity to earn miles - but on my last trip to korea/japan, I totally dropped my jaw when receiving the Y headsets. I mean, are the better headsets THAT expensive? Guess what, I just returned them unopened. Food wasn't as bad as expected. Seat was regional (but better than sliding back) and i dont find it THAT bad, if there's sufficient padding.
also, the TV was just as big as Y, I'm convinced (dont forget I'm further away from TV in J)
ANYWAY, I like to fly on J once every year or 2 with miles to somewhere. Reminds me why I go for every opportunity to earn miles - but on my last trip to korea/japan, I totally dropped my jaw when receiving the Y headsets. I mean, are the better headsets THAT expensive? Guess what, I just returned them unopened. Food wasn't as bad as expected. Seat was regional (but better than sliding back) and i dont find it THAT bad, if there's sufficient padding.
also, the TV was just as big as Y, I'm convinced (dont forget I'm further away from TV in J)
Aug 6, 2012 | 9:12 pm
#27
Join Date: Oct 2011
Location: Sydney, Australia
Programs: CX GO by flying, ex-QF PS, AMEX Platinum, CA & KrisFlyer Nobody
Posts: 525
oh no.im sure if we go blast about the AMEX dump on FB all day long (if we have the time for it) I'm sure they'd do sth. it's just not on FT yet.
ANYWAY, I like to fly on J once every year or 2 with miles to somewhere. Reminds me why I go for every opportunity to earn miles - but on my last trip to korea/japan, I totally dropped my jaw when receiving the Y headsets. I mean, are the better headsets THAT expensive? Guess what, I just returned them unopened. Food wasn't as bad as expected. Seat was regional (but better than sliding back) and i dont find it THAT bad, if there's sufficient padding.
also, the TV was just as big as Y, I'm convinced (dont forget I'm further away from TV in J)
ANYWAY, I like to fly on J once every year or 2 with miles to somewhere. Reminds me why I go for every opportunity to earn miles - but on my last trip to korea/japan, I totally dropped my jaw when receiving the Y headsets. I mean, are the better headsets THAT expensive? Guess what, I just returned them unopened. Food wasn't as bad as expected. Seat was regional (but better than sliding back) and i dont find it THAT bad, if there's sufficient padding.
also, the TV was just as big as Y, I'm convinced (dont forget I'm further away from TV in J)
1. I am sorry to hear that you didn't know CX Regional J offers Y headset - indeed as a quality noise cancelling headset is not that expensive, I got my own rather than waiting for CX to offer it for free.
2. I am sorry to learn that you didn't know CX Regional J offers Y TV size and that's not AVOD.
3. I am sure CX will be encouraging to learn that you didn't find their Regional J seat THAT bad - be perfectly honest, I didn't find anything wrong with their regional seat until I sited in a SQ or TG flight (as I have to travel to somewhere CX doesn't fly to sometimes). In fact I even found J seats in some of the KA A330 seats are way better as well. We say it's bad when we compare CX to its regional competitors - not to compare with its own Y seats.
4. CX regional J food quality is below what I had with SQ/MH/TG/JL. I accept your "wasn't as bad as expected" comment as they are indeed still eatable and probably still better than their Y catering.
Bottom line for me, I won't find anything wrong with CX's regional J food/services if I am just op-up to J from Y - as I only paid for a Y seat. But I do find it's not worth the money when I pay for my J seat, especially when comparing to some other J seats I paid in the region.
Last edited by kamiao; Aug 6, 2012 at 9:39 pm
Aug 7, 2012 | 10:30 am
#28
Suspended
Join Date: Jun 2012
Posts: 3,513
A few points I would like to share here...
1. I am sorry to hear that you didn't know CX Regional J offers Y headset - indeed as a quality noise cancelling headset is not that expensive, I got my own rather than waiting for CX to offer it for free.
2. I am sorry to learn that you didn't know CX Regional J offers Y TV size and that's not AVOD.
3. I am sure CX will be encouraging to learn that you didn't find their Regional J seat THAT bad - be perfectly honest, I didn't find anything wrong with their regional seat until I sited in a SQ or TG flight (as I have to travel to somewhere CX doesn't fly to sometimes). In fact I even found J seats in some of the KA A330 seats are way better as well. We say it's bad when we compare CX to its regional competitors - not to compare with its own Y seats.
4. CX regional J food quality is below what I had with SQ/MH/TG/JL. I accept your "wasn't as bad as expected" comment as they are indeed still eatable and probably still better than their Y catering.
Bottom line for me, I won't find anything wrong with CX's regional J food/services if I am just op-up to J from Y - as I only paid for a Y seat. But I do find it's not worth the money when I pay for my J seat, especially when comparing to some other J seats I paid in the region.
1. I am sorry to hear that you didn't know CX Regional J offers Y headset - indeed as a quality noise cancelling headset is not that expensive, I got my own rather than waiting for CX to offer it for free.
2. I am sorry to learn that you didn't know CX Regional J offers Y TV size and that's not AVOD.
3. I am sure CX will be encouraging to learn that you didn't find their Regional J seat THAT bad - be perfectly honest, I didn't find anything wrong with their regional seat until I sited in a SQ or TG flight (as I have to travel to somewhere CX doesn't fly to sometimes). In fact I even found J seats in some of the KA A330 seats are way better as well. We say it's bad when we compare CX to its regional competitors - not to compare with its own Y seats.
4. CX regional J food quality is below what I had with SQ/MH/TG/JL. I accept your "wasn't as bad as expected" comment as they are indeed still eatable and probably still better than their Y catering.
Bottom line for me, I won't find anything wrong with CX's regional J food/services if I am just op-up to J from Y - as I only paid for a Y seat. But I do find it's not worth the money when I pay for my J seat, especially when comparing to some other J seats I paid in the region.
Aug 7, 2012 | 5:45 pm
#29
Join Date: Oct 1999
Location: HKG
Programs: CX DM, SQ, BA, TG, Sheba, VN, MPO since 1980
Posts: 1,058
well checking sjs's profile it shows he is an Amex Cent
based in New York with just 3 posts since 2003 !and
http://downloads.cathaypacific.com/c...pdf/CXW188.pdf
see page 11
Linda Sim
I mentioned some time back a friend met a senior CX manager at a party who stated his job was to get loyal customers to pay more for flying CX as a premium product (with worsening grub and broken IFE in J, straight from the heart)
Loyalty needs to be bilateral and airmiles redeemable when you need to redeem them.
Aug 7, 2012 | 6:37 pm
#30
Join Date: Oct 2011
Location: Sydney, Australia
Programs: CX GO by flying, ex-QF PS, AMEX Platinum, CA & KrisFlyer Nobody
Posts: 525
well checking sjs's profile it shows he is an Amex Cent based in New York with just 3 posts since 2003 !
and
http://downloads.cathaypacific.com/c...pdf/CXW188.pdf
see page 11
Linda Sim
I mentioned some time back a friend met a senior CX manager at a party who stated his job was to get loyal customers to pay more for flying CX as a premium product (with worsening grub and broken IFE in J, straight from the heart)
Loyalty needs to be bilateral and airmiles redeemable when you need to redeem them.
based in New York with just 3 posts since 2003 !and
http://downloads.cathaypacific.com/c...pdf/CXW188.pdf
see page 11
Linda Sim
I mentioned some time back a friend met a senior CX manager at a party who stated his job was to get loyal customers to pay more for flying CX as a premium product (with worsening grub and broken IFE in J, straight from the heart)
Loyalty needs to be bilateral and airmiles redeemable when you need to redeem them.