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Old Aug 7, 2012 | 6:37 pm
  #30  
kamiao
 
Join Date: Oct 2011
Location: Sydney, Australia
Programs: CX GO by flying, ex-QF PS, AMEX Platinum, CA & KrisFlyer Nobody
Posts: 525
Originally Posted by Marco Polo
well checking sjs's profile it shows he is an Amex Cent based in New York with just 3 posts since 2003 !

and

http://downloads.cathaypacific.com/c...pdf/CXW188.pdf
see page 11
Linda Sim

I mentioned some time back a friend met a senior CX manager at a party who stated his job was to get loyal customers to pay more for flying CX as a premium product (with worsening grub and broken IFE in J, straight from the heart)

Loyalty needs to be bilateral and airmiles redeemable when you need to redeem them.
Thanks for sharing. It's interesting to read Linda's interview. Hope OP could work out something that benefit him most.
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