Originally Posted by kamiao

In that case express your concerns to her - however I am not sure she is the right person to talk to about services... I don't really think her influence to the product is any strong at all. She might offer you something that within her field such as some free MPC status or even maybe DM for you, your wife and children etc but I strongly doubt she could actually do anything but tell you "I'll pass your concerns to management", which equals to nothing.

CX's J food has been a joke. It's OK to raise that but I am 100% sure you are not the first one who complain about it... does it work? I doubt.


Jane's Addiction doesn't like Op-Up. I see the point but I just don't believe complaining about Op-up MPC to J will stop this happen. This has something to do with CX's fundamental Operational strategy. If they don't stop overselling Y tickets this would never stop - 'cos when Y is oversold, Airport control has to Op-Up people and Op-Up some Y SLCs to J is certainly cheaper than transfer them to competitors. But will CX stop overselling Y? I think there have been plenty of talks believe this is actually their revenue strategy... ok let's not go there.

Jane's Addiction, if you are a DM plus then you shouldn't worry about the Amex DM offer. If you are just a DM, I bet you will see the impact slowly and slowly. When someone finally takes the F seat that you supposed to be Op-Up to... what are you going to do? go to ask him that are you a Amex DM or not? or simply argue with him about how much he pays to CX a year and how much you do a year? I really have no evidence to against your belief at this stage - If you choose not to do anything to prevent this happen, I wish you good luck and always get what you deserve from the revenue you contribute to CX.