Very interesting insight and advice given concerning this upcomming meeting (which seems to be more like an event). But wouldn't you think an airline such as CX would be monitoring these message boards on a regular basis???
Asian airlines are not really good at this, IMHO.
In NA and Europe, airlines are proactive to use social media to maintain customer relations. To Asian airlines, they use that for promotion only.
(Beside - Asian culture will not accept to hire a person to sit all day monitoring FT.)