Proper Protocal for Typhoon Delay?
#31




Join Date: Jan 2010
Location: London
Programs: Cathay, BA Executive Club, Qantas Frequent Flyer, Expedia Platinum, Agoda VIP Platinum, Radisson VIP
Posts: 289
I was on cx256 and landed right before it was level 8. The ride back to my accomadation was a nightmare, taxis and buses were full and the amount of people waiting was just crazy
Last edited by g.yau; Jul 24, 2012 at 7:33 am
#32


Join Date: Dec 2002
Location: Hong Kong
Posts: 2,184
Specific Questions about JFK
Someone in my family just informed that CX845 delayed by 6 hours, so it is scheduled to fly JFK-HKG at about 7.30am. I am hoping that the good folks here can assist with a couple of questions.
1. CX Diamonds can use BA First Lounge when travelling in J and bring one guest. Is that correct?
2. Is the BA Lounge 24 hours?
3. One can only phyiscally check-in with CX (give them luggage) 4 hours before flight.
Looks like cx831 cancelled these few days!
They must be cramming people into cx845 and cx841.
1. CX Diamonds can use BA First Lounge when travelling in J and bring one guest. Is that correct?
2. Is the BA Lounge 24 hours?
3. One can only phyiscally check-in with CX (give them luggage) 4 hours before flight.
Looks like cx831 cancelled these few days!
They must be cramming people into cx845 and cx841.
#33
FlyerTalk Evangelist


Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,869
Just for those of us not based in HKG, we haven't had a typhoon this bad for 13 years. The signal 8 and higher warnings (essentially most employees go home and HK grinds to a halt) have been up for 15 hours and will last for another hour more. Sorry if u are caught in this typhoon and hope you get back on your way soon.
#34
Suspended
Join Date: Jun 2012
Posts: 3,513
Someone in my family just informed that CX845 delayed by 6 hours, so it is scheduled to fly JFK-HKG at about 7.30am. I am hoping that the good folks here can assist with a couple of questions.
1. CX Diamonds can use BA First Lounge when travelling in J and bring one guest. Is that correct?
2. Is the BA Lounge 24 hours?
3. One can only phyiscally check-in with CX (give them luggage) 4 hours before flight.
Looks like cx831 cancelled these few days!
They must be cramming people into cx845 and cx841.
1. CX Diamonds can use BA First Lounge when travelling in J and bring one guest. Is that correct?
2. Is the BA Lounge 24 hours?
3. One can only phyiscally check-in with CX (give them luggage) 4 hours before flight.
Looks like cx831 cancelled these few days!
They must be cramming people into cx845 and cx841.
CX might do something special for j and f pax but BA lounge is not 24 hours
#35


Join Date: Dec 2002
Location: Hong Kong
Posts: 2,184
Goodness, seems that the BA lounge only opens at 8 am so while it is necessary to get to JFK by about 5.30 am there is no lounge. Also, this link says Emeralds can only one guest.
Q - what do passengers for the cx flight that departs JFK typically at about 9.30 am do for lounge then?
Is the info here correct?
http://www.loungeguide.net/wiki/u/Ne...urs_and_Access
Thank you.
#36
Suspended
Join Date: Jun 2012
Posts: 3,513
Goodness, seems that the BA lounge only opens at 8 am so while it is necessary to get to JFK by about 5.30 am there is no lounge. Also, this link says Emeralds can only one guest.
Q - what do passengers for the cx flight that departs JFK typically at about 9.30 am do for lounge then?
Is the info here correct?
http://www.loungeguide.net/wiki/u/Ne...urs_and_Access
Thank you.
Q - what do passengers for the cx flight that departs JFK typically at about 9.30 am do for lounge then?
Is the info here correct?
http://www.loungeguide.net/wiki/u/Ne...urs_and_Access
Thank you.
The lounge should be opened before 8am as there ate some 830 flights going to LHR. That link u posted is rubbish as the lounge certainly does not close at 2200
#37
FlyerTalk Evangelist



Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
After 2200, BA lounge is contracted to CX, and welcome staff at front desk is CX. Lounge attendants are contracted and not airline personnel.
#39


Join Date: Dec 2002
Location: Hong Kong
Posts: 2,184
Oh, just occurred to me - if CX delays a plane from departing at 1.30 am to something like 2.30 pm, don't they give out hotels and dinner vouchers? If so, how does one collect (if not already at airport)? Can one collect when one turns up at airport at the amended departure time? Thank you.
#40


Join Date: Sep 2004
Location: HK
Posts: 669
Looking at hkairport.com, 99% if not 100% of CX/KA flights are delayed or cancelled. There are also plenty 8 hour delays.
What I don't understand is that the airport is fully functional by around 10am, where T8 was called off, and winds have died down significantly. There also wasn't thunder or lightning, but CX/KA operations haven't recovered at all! I understand that there are diversions from long-haul destinations in the morning that might contribute to lots of delay for flights operated by these long-haul aircrafts, but all the flights that were cancelled yesterday could offer enough aircrafts this morning to handle its normal operations, but it's not the case.
Can any insider tell me what is actually going on?
What I don't understand is that the airport is fully functional by around 10am, where T8 was called off, and winds have died down significantly. There also wasn't thunder or lightning, but CX/KA operations haven't recovered at all! I understand that there are diversions from long-haul destinations in the morning that might contribute to lots of delay for flights operated by these long-haul aircrafts, but all the flights that were cancelled yesterday could offer enough aircrafts this morning to handle its normal operations, but it's not the case.
Can any insider tell me what is actually going on?
#41

Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
Wirelessly posted (iPhone 4: Mozilla/5.0 (iPad; CPU OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)
I bet (well my assumption) they will just do the "act of god" card when you are flying Y and say hotels are full (which is very true). They normally give away meal voucher when you are physically at airport. You are normally on your own if you didn't appear at the airport (well you can always claim travel insurance, if you have one)
Originally Posted by IncyWincy
Oh, just occurred to me - if CX delays a plane from departing at 1.30 am to something like 2.30 pm, don't they give out hotels and dinner vouchers? If so, how does one collect (if not already at airport)? Can one collect when one turns up at airport at the amended departure time? Thank you.
#42

Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
Looking at hkairport.com, 99% if not 100% of CX/KA flights are delayed or cancelled. There are also plenty 8 hour delays.
What I don't understand is that the airport is fully functional by around 10am, where T8 was called off, and winds have died down significantly. There also wasn't thunder or lightning, but CX/KA operations haven't recovered at all! I understand that there are diversions from long-haul destinations in the morning that might contribute to lots of delay for flights operated by these long-haul aircrafts, but all the flights that were cancelled yesterday could offer enough aircrafts this morning to handle its normal operations, but it's not the case.
Can any insider tell me what is actually going on?
What I don't understand is that the airport is fully functional by around 10am, where T8 was called off, and winds have died down significantly. There also wasn't thunder or lightning, but CX/KA operations haven't recovered at all! I understand that there are diversions from long-haul destinations in the morning that might contribute to lots of delay for flights operated by these long-haul aircrafts, but all the flights that were cancelled yesterday could offer enough aircrafts this morning to handle its normal operations, but it's not the case.
Can any insider tell me what is actually going on?
There are all theses cascade effect that a set of crew need to dead head to there to "rescue" the plane back to Hong Kong before they can be used for TONIGHT's departure, hence still many delay and cancellation, especially on short haul like TPE which they consolidate people on one plane.
#43
A FlyerTalk Posting Legend




Join Date: Dec 2000
Location: Shanghai
Posts: 46,325
I booked one of my guys on the 1130a KA flight today (well, yesterday) to PVG, and it seems he changed to CX360. Since I bought the ticket, I've been privy to email updates from CX:
At around 3p, he skyped me and told me was calling it quits, and returning to Wanchai. I replied that there are 20+ flights per day between HKG and SHA, and he should simply ask those people in the Cabin to put him on the next one that was actually flying. He's since gone dark on me, presumably because he's pissed off, but we needed him in Shanghai this evening, and I'm pretty sure that if I had been in his shoes, I would have figured out a way to make it happen. If if turns out that I was mistaken (i.e. KA didn't send any planes to Shanghai and/or the flights that made it were packed to the gills), I suppose I owe him an apology. Otherwise, I'm forced to conclude that his negotiation skills with the Cabin staff simply sucked and/or he wanted to spend an extra night in Hong Kong.
I would appreciate insights from those of you that were also flying on high frequency routes. I don't know whether to be apologetic or angry at this stage.
ETA: A mutual friend just skyped me and told me that my boy did spend 7 hours in the airport before calling it quits. I suppose he deserves some props for that. But, if it were me, I would have either gotten rebooked on a flight that was actually leaving, or given up 5 hours earlier. I guess I take for granted the experiential benefits (wisdom) of flying a lot.
CX360 on 24 Jul from HKG will depart at 15:30 (1h 30m late).
CX360 on 24 Jul from HKG will depart at 21:30 (7h 30m late).
CX360 on 24 Jul from HKG will depart at 1:00, 25Jul (11 hour(s) late).
CX360 on 24 Jul from HKG will depart at 21:30 (7h 30m late).
CX360 on 24 Jul from HKG will depart at 1:00, 25Jul (11 hour(s) late).
I would appreciate insights from those of you that were also flying on high frequency routes. I don't know whether to be apologetic or angry at this stage.
ETA: A mutual friend just skyped me and told me that my boy did spend 7 hours in the airport before calling it quits. I suppose he deserves some props for that. But, if it were me, I would have either gotten rebooked on a flight that was actually leaving, or given up 5 hours earlier. I guess I take for granted the experiential benefits (wisdom) of flying a lot.
Last edited by moondog; Jul 24, 2012 at 11:01 am
#44

Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
Wirelessly posted (iPhone 4: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; GT-I9210 Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)
Well I will give your friend some claps for tolerating 7 hour in hkia waiting, because delays sucks and I guess he is not experienced enoughto handle such.
Back to the commuter thing I think I am kind of qualify enough to answer that. Of the normal 2 our 3 dozen flight to Shanghai yesterday, only handful make it off the ground before missing your date in Shanghai, and I assume your friend is not high enough in the ladder to do a "do you know who I am" scene. it is totally a chaos before/after irregular ops (yes if we know things going to happen we just drop our work and rush to the airport stand by next flight out)
last time there was a major delay sure to weather after the night meeting you I just leave office at 3 pm instead of the planned 6pm, end up at home the original schedule. If I didn't do that I would be home 4 hours late (3am)
Well I will give your friend some claps for tolerating 7 hour in hkia waiting, because delays sucks and I guess he is not experienced enoughto handle such.
Back to the commuter thing I think I am kind of qualify enough to answer that. Of the normal 2 our 3 dozen flight to Shanghai yesterday, only handful make it off the ground before missing your date in Shanghai, and I assume your friend is not high enough in the ladder to do a "do you know who I am" scene. it is totally a chaos before/after irregular ops (yes if we know things going to happen we just drop our work and rush to the airport stand by next flight out)
last time there was a major delay sure to weather after the night meeting you I just leave office at 3 pm instead of the planned 6pm, end up at home the original schedule. If I didn't do that I would be home 4 hours late (3am)
#45
A FlyerTalk Posting Legend




Join Date: Dec 2000
Location: Shanghai
Posts: 46,325

