Problems in expertflyer seatmap
Jun 30, 2012 | 7:55 am
#1
Original Poster
Suspended
Join Date: Jun 2012
Posts: 3,513
Problems in expertflyer seatmap
After the amedaus upgrade i noticed that expert flyer no longer be able to differiate seats that r blocked by CX compare the seats that r ASR by pax? Only when a pax checks in will it convert to occupied.
Also given the lack of POS functionality and it is more frequent that is will show incorrect inventory availability I'm thinking whether there is still value subscribing to them.
Also given the lack of POS functionality and it is more frequent that is will show incorrect inventory availability I'm thinking whether there is still value subscribing to them.
Jun 30, 2012 | 11:51 am
#2
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
After the amedaus upgrade i noticed that expert flyer no longer be able to differiate seats that r blocked by CX compare the seats that r ASR by pax? Only when a pax checks in will it convert to occupied.
Also given the lack of POS functionality and it is more frequent that is will show incorrect inventory availability I'm thinking whether there is still value subscribing to them.
Also given the lack of POS functionality and it is more frequent that is will show incorrect inventory availability I'm thinking whether there is still value subscribing to them.
Jun 30, 2012 | 3:22 pm
#3
Original Poster
Suspended
Join Date: Jun 2012
Posts: 3,513
CX seat maps on ExpertFlyer still clearly differentiate between Occupied, Blocked, and Available seats. If you have a question about a specific flight, please email us at [email protected] so we can help you.
As I said before it shows the three status but occupied is showing up when a Pax checks in. If a pax just does an asr it will show as blocked
Jun 30, 2012 | 5:15 pm
#4
Join Date: Sep 2005
Programs: CX Gold (lost Diamond after 15 years), AA Gold, Bonvoy Platinum
Posts: 617
I have experienced the same as described by correctioncx. I have noticed that only after I check in, my seat shows as occupied (solid blue). Before check in, when only reserved, it showed with an X as blocked, but not occupied. Before, these blocked seats could be reserved by calling Marco Polo and having status. Now, some of the seats that appear blocked are in fact occupied , while others are not.
It surely does not behave like it used to. I did emaile expertflyer and they responded all is fine (which is not).
It surely does not behave like it used to. I did emaile expertflyer and they responded all is fine (which is not).
Jun 30, 2012 | 7:28 pm
#5
Original Poster
Suspended
Join Date: Jun 2012
Posts: 3,513
No offence to expertflyer rep here but i find the service to become more and more UNreliable and it is not just on CX their response when u email them is - this is the information the airline is sending them! Bad customer service considering they charge a lot for a service which cost then close to nothing
Jun 30, 2012 | 11:53 pm
#6
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
I'm afraid it doesn't as I have experienced on many different flights already. Also I suggest u guys upgrade the POS option as currently your search results r not accurate.
As I said before it shows the three status but occupied is showing up when a Pax checks in. If a pax just does an asr it will show as blocked
As I said before it shows the three status but occupied is showing up when a Pax checks in. If a pax just does an asr it will show as blocked
It would be helpful we could have a specific example where you can point out the specific seat you have reserved that is showing as Blocked instead of Occupied. Yes, it is the information the airline is sending us, however there may be a subtle difference in the attributes of the seats that we can use to change the indicators, which is why we need a specific example.
POS doesn't apply to Seat Maps, it applies to Flight Availability with which we do offer a USA and UK POS.
No offence to expertflyer rep here but i find the service to become more and more UNreliable and it is not just on CX their response when u email them is - this is the information the airline is sending them! Bad customer service considering they charge a lot for a service which cost then close to nothing
We pay for access to various airline reservation systems which is why we have the in-depth data and unique services that we do. This allows us to get airline data from a choice of systems and one system can have better data for one airline then another. This is why we use our customer feedback to refine how and where we get our data for each search, but we need specific examples to help us do that, so please post or email us that information. Thank you for your help.
Jul 1, 2012 | 7:51 am
#7
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
After the amedaus upgrade i noticed that expert flyer no longer be able to differiate seats that r blocked by CX compare the seats that r ASR by pax? Only when a pax checks in will it convert to occupied.
Also given the lack of POS functionality and it is more frequent that is will show incorrect inventory availability I'm thinking whether there is still value subscribing to them.
Also given the lack of POS functionality and it is more frequent that is will show incorrect inventory availability I'm thinking whether there is still value subscribing to them.
For example, as of now it is about T-51 for CX255/04JUL and T-60 for CX257/04JUL, so the respective seat maps are:
Code:
4G*CX255Y4JULHKG
AUTH-358 74K
0 - HKG 1 - LHR
NO SMOKING-HKGLHR
A B C D E F G H J K
W39 /U /U * B /U /U /U /U /U /U /U 39W
W40 / * / / / / / / * / 40W
W41 / * / / / * / / / * 41W
W42 * * * / * * * * * * 42W
W48X *U / / / B /U /U / B / / /U X48W
W49 / * / / / / / / / / 49W
W50 / * / / / / / / / / 50W
W51 / / / / * * / / * / 51W
W52 / * * / * * / / * / 52W
W53 * * * / * * * * * * 53W
54 * * * / / * * * * * 54
55 * * * * * * * * * * 55
56 / / / / / / / / / / 56
57 / / / / / / 57
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:
MD
59 * B /U /U / B 59
60 * * * / / / / * * * 60
61 * * / * * * / / / / 61
62 / / / * * / / / / / 62
63 / / / / * * / / / / 63
64 * / / / * * / * / / 64
65 / * / / / / / / * / 65
66 * * / / / / / / / / 66
67 * * / / * * / / / / 67
68 * * * * * * * * * * 68
69 * * * * * * * * * * 69
70 * * * * * * * * * * 70
71 / * * * * * / / 71
72 / / * * * * / * 72
73 * / * * * * / * 73
74 * * * * 74
A B C D E F G H J K
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:
Code:
4G*CX257Y4JULHKG
AUTH-378 744
0 - HKG 1 - LHR
NO SMOKING-HKGLHR
LAV
GAL GAL GAL GAL
A B C D E F G H J K
BHD BHD BHD BHD BHD BHD
30 / / / H GAL / H / / H 30
BHD BHD BHD BHD
31 / / / . . * / B / / / 31
32 . * . . * * Q H . * . 32
33 . * . . * * . . * . 33
34 . * . . * * . . . . 34
35 / / / . / / / / / / 35
36 / / / / / / / / / / 36
37 / / / / / / / / / / 37
38 / H * . . * . . . * . 38
LAV LAV
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:
MD
A B C D E F G H J K
BHD BHD BHD BHD
44X . . . / B * * / B . / / X44
45 . . . . * * * . * * 45
46 * . . . . . . . * * 46
47 . . . * * * * . * * 47
48 . . . * * * . . * . 48
49 / / / / / / / / / / 49
50 / / / / / / / / / / 50
51 / / / / / / / / / / 51
52 / M / M / M / M / M / M / M / M / M / M 52
53 / M / M /MH /MH / M / M 53
GAL GAL GAL GAL
A B C D E F G H J K
BHD BHD BHD BHD
54 / B * * / B 54
BHD BHD BHD BHD BHD BHD
55 / H / / / / / / / / / H 55
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:
MD
56 * * * * * * * . * * 56
57 * * * * * * * * * * 57
58 * * * * * * * * * * 58
59 * * * * * * * * . . 59
60 * * * . * * * * * * 60
61 * * * . * * * * * * 61
62 / / / / / / / / / / 62
63 / / / / / / / / / / 63
64 / / / / / / / / / / 64
65 / / / / / / / / / / 65
66 . . / / / / Q H . 66
67 . * / / / / Q H Q H 67
68 Q H Q / / / / Q H Q H 68
69 / H / / / H 69
A B C D E F G H J K
LAV LAV LAV LAV
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:
Jul 1, 2012 | 8:08 am
#8
Original Poster
Suspended
Join Date: Jun 2012
Posts: 3,513
It would be helpful we could have a specific example where you can point out the specific seat you have reserved that is showing as Blocked instead of Occupied. Yes, it is the information the airline is sending us, however there may be a subtle difference in the attributes of the seats that we can use to change the indicators, which is why we need a specific example.
POS doesn't apply to Seat Maps, it applies to Flight Availability with which we do offer a USA and UK POS.
Actually, we have to pay for every search that is performed by our users, the data is not free and far from "close to nothing". Please don't make assumptions about how our systems, or the airline reservation systems we get our data from, work. Getting accurate and consistent data from airline reservation systems is not straight forward or simple and something we continually work at.
We pay for access to various airline reservation systems which is why we have the in-depth data and unique services that we do. This allows us to get airline data from a choice of systems and one system can have better data for one airline then another. This is why we use our customer feedback to refine how and where we get our data for each search, but we need specific examples to help us do that, so please post or email us that information. Thank you for your help.
POS doesn't apply to Seat Maps, it applies to Flight Availability with which we do offer a USA and UK POS.
Actually, we have to pay for every search that is performed by our users, the data is not free and far from "close to nothing". Please don't make assumptions about how our systems, or the airline reservation systems we get our data from, work. Getting accurate and consistent data from airline reservation systems is not straight forward or simple and something we continually work at.
We pay for access to various airline reservation systems which is why we have the in-depth data and unique services that we do. This allows us to get airline data from a choice of systems and one system can have better data for one airline then another. This is why we use our customer feedback to refine how and where we get our data for each search, but we need specific examples to help us do that, so please post or email us that information. Thank you for your help.
Jul 1, 2012 | 8:12 am
#9
Original Poster
Suspended
Join Date: Jun 2012
Posts: 3,513
Ok...here is why. Sometime between T-55 and T-48, all CX FLTs are transferred from Amadeus to the check-in system (which has not migrated to Amadeus Alta). During the transfer, the previously "occupied" seats become "blocked" whereas the most (but not all, as I think Extra Legroom Seats remain blocked) of the previously "blocked" seats become "available." Even though I do not use ExpertFlyer, I don't think ExpertFlyer can really solve this issue given that this is the information shown on the GDSs. By the way, it is also between T-55 and T-48 that the configuration designation changed from the IATA code to CX's own code and when the distinction between Y+ and Y are made.
For example, as of now it is about T-51 for CX255/04JUL and T-60 for CX257/04JUL, so the respective seat maps are:
For example, as of now it is about T-51 for CX255/04JUL and T-60 for CX257/04JUL, so the respective seat maps are:
Code:
4G*CX255Y4JULHKG
AUTH-358 74K
0 - HKG 1 - LHR
NO SMOKING-HKGLHR
A B C D E F G H J K
W39 /U /U * B /U /U /U /U /U /U /U 39W
W40 / * / / / / / / * / 40W
W41 / * / / / * / / / * 41W
W42 * * * / * * * * * * 42W
W48X *U / / / B /U /U / B / / /U X48W
W49 / * / / / / / / / / 49W
W50 / * / / / / / / / / 50W
W51 / / / / * * / / * / 51W
W52 / * * / * * / / * / 52W
W53 * * * / * * * * * * 53W
54 * * * / / * * * * * 54
55 * * * * * * * * * * 55
56 / / / / / / / / / / 56
57 / / / / / / 57
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:
MD
59 * B /U /U / B 59
60 * * * / / / / * * * 60
61 * * / * * * / / / / 61
62 / / / * * / / / / / 62
63 / / / / * * / / / / 63
64 * / / / * * / * / / 64
65 / * / / / / / / * / 65
66 * * / / / / / / / / 66
67 * * / / * * / / / / 67
68 * * * * * * * * * * 68
69 * * * * * * * * * * 69
70 * * * * * * * * * * 70
71 / * * * * * / / 71
72 / / * * * * / * 72
73 * / * * * * / * 73
74 * * * * 74
A B C D E F G H J K
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:
Code:
4G*CX257Y4JULHKG
AUTH-378 744
0 - HKG 1 - LHR
NO SMOKING-HKGLHR
LAV
GAL GAL GAL GAL
A B C D E F G H J K
BHD BHD BHD BHD BHD BHD
30 / / / H GAL / H / / H 30
BHD BHD BHD BHD
31 / / / . . * / B / / / 31
32 . * . . * * Q H . * . 32
33 . * . . * * . . * . 33
34 . * . . * * . . . . 34
35 / / / . / / / / / / 35
36 / / / / / / / / / / 36
37 / / / / / / / / / / 37
38 / H * . . * . . . * . 38
LAV LAV
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:
MD
A B C D E F G H J K
BHD BHD BHD BHD
44X . . . / B * * / B . / / X44
45 . . . . * * * . * * 45
46 * . . . . . . . * * 46
47 . . . * * * * . * * 47
48 . . . * * * . . * . 48
49 / / / / / / / / / / 49
50 / / / / / / / / / / 50
51 / / / / / / / / / / 51
52 / M / M / M / M / M / M / M / M / M / M 52
53 / M / M /MH /MH / M / M 53
GAL GAL GAL GAL
A B C D E F G H J K
BHD BHD BHD BHD
54 / B * * / B 54
BHD BHD BHD BHD BHD BHD
55 / H / / / / / / / / / H 55
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:
MD
56 * * * * * * * . * * 56
57 * * * * * * * * * * 57
58 * * * * * * * * * * 58
59 * * * * * * * * . . 59
60 * * * . * * * * * * 60
61 * * * . * * * * * * 61
62 / / / / / / / / / / 62
63 / / / / / / / / / / 63
64 / / / / / / / / / / 64
65 / / / / / / / / / / 65
66 . . / / / / Q H . 66
67 . * / / / / Q H Q H 67
68 Q H Q / / / / Q H Q H 68
69 / H / / / H 69
A B C D E F G H J K
LAV LAV LAV LAV
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:
Can you also check for more days out as from the seatmaps u posted it is not 100% clear whether when someone is ASR will be showing as blocked or occupied
Jul 1, 2012 | 9:15 am
#10
Join Date: Oct 2006
Programs: LAN, AA, SPG
Posts: 1,965
For the POS I'm talking about the inventory and not seat map. There r too many inconsistencies noted and not just one example we can provide u. U guys need to have a better POS search function. Also there r FREE tools out there eg KVS so please do not think we r 100% reliant on your service. the past few times I emailed u guys the replies were been rude and just blame on this is the information the airline provided us - this included blatant incorrect timetable info.
Last edited by phlashba; Jul 1, 2012 at 12:44 pm Reason: error
Jul 1, 2012 | 11:45 am
#11
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Didn't I already answer your question in my previous post? ASRs is shown as "occupied" before T-55. Sometime between T-55 and T-48, they become "blocked." I don't know why you want me to check for more days out...I am sure this is what it is.
Jul 1, 2012 | 11:51 am
#12
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Jul 1, 2012 | 3:27 pm
#14
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
I know it used to be but I thought now even the lowest Gold level requires a subscription fee. http://www.kvstool.com/MembershipLev...?Source=HOME-L
Jul 1, 2012 | 5:59 pm
#15
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
ok...here is why. Sometime between t-55 and t-48, all cx flts are transferred from amadeus to the check-in system (which has not migrated to amadeus alta). During the transfer, the previously "occupied" seats become "blocked" whereas the most (but not all, as i think extra legroom seats remain blocked) of the previously "blocked" seats become "available." even though i do not use expertflyer, i don't think expertflyer can really solve this issue given that this is the information shown on the gdss. By the way, it is also between t-55 and t-48 that the configuration designation changed from the iata code to cx's own code and when the distinction between y+ and y are made.
Code:
4G*CX257Y04JULHKGLHR
AUTH-378 74A
0 - HKG 1 - LHR
NO SMOKING-HKGLHR
A B C D E F G H J K
W30 *U *U *U *U *U *U 30W
W31 * * * /UB /U *U *UB * * * 31W
W32 / * / / * * * / * / 32W
W33 / * / / * * / / * / 33W
W34 /U * / / * * / / / /U 34W
W35 *U * * / * * * / / *U 35W
W36 * * * * * * * / / / 36W
W37 * * / / * * * * * * 37W
W38 * * / / * / / / * / 38W
W44X /U /U /U *UB *U *U *UB /U /U *U X44W
W45 / / / / * * * / * * 45W
W46 * / / / / / / / * * 46W
W47 / / / * * * * / * * 47W
W48 / / / * * * / / * / 48W
W49 * * * * * * * * * * 49W
50 * * * * * * * * * * 50
51 * * * * * * * * * * 51
52 / / / / / / / / / / 52
53 / / /U / / /U 53
54 *UB *U *U *UB 54
55 * * * * * * * * * * 55
56 * * * * * * * / * * 56
57 * * * * * * * * * * 57
58 * * / * * * * * * * 58
59 * * * * * * * * / / 59
60 * * * / * * * * * * 60
61 * * * / * * * * * * 61
62 * * * * * * * * * * 62
63 * * * * * * * / * * 63
64 * * * * * * * * * * 64
65 * * * * * * * * * * 65
66 / / * * * * * / 66
67 / * * * * * * * 67
68 * * * * * * * * 68
69 * * * * 69
A B C D E F G H J K
AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE: