Imagine you had a magic wand that could make CX management respond to your wishes. Pet likes enhanced , pet hates removed. What would your wand create ?
I will start this off (remember CX and other airlines stalk these columns for ideas)

1 Programmed aircraft loos in J and F that only open when a business / F class boarding pass is swiped (to stop the mulitple annoying incursions from Y pax during the trip who sometimes also nick the moisturizer and manage to bang into your feet when you just got to sleep)

2 Priority immigration line at all world airports for Diamond members.^

3

This is easy.

- Business class product at economy price fares. OK, would be willing to give up the food, so, new flatbed Cirrus seats with economy class food, but at economy prices

This is gonna be fun. ^

4. Removal of all AMEX Centurion/Platinum/whatever comped members from the system

5. Get someone to actually respond to customer feedback

6. Return of the coloured boarding passes (yes, the red/blue/green ones)

I'll think of some more, but that's all I could think of for now.

Yes please ^

Also, since we're asking for the impossible, how about again allowing MLV fares to upgrade to J on miles?

Just get us a real mainland china oneworld alliance member

Worldwide, toll free, 24/7 customer service telephone numbers with a typical (ie > 90%) waiting time of less than 5 minutes - and never more than 15.

No more aircraft changes on regional routes. It would be nice to really know what kind of seat you'll be getting.

Gelato, more diverse dim sum selection, single malt Islay whiskeys and premium sakes. Maybe a sampler selection of whiskeys and/or sakes; 3 or 4 small glasses of different styles.

Since we are now in Florence in Wonderland mode, fire all capacity managers and allow any revenue seat to be redeemed regardless of MPO grade?

Can we also have Robbie Williams thrown inside a running GE90-115BL2?

Clearly many of you lot haven't been living in Hong Kong long enough to turn you from fantasists into rational commercial realists!

My less ambitious suggestions (which would be largely bottom-line neutral from CX's point of view, and therefore hopefully more likely to be implemented) would be:

- Using T8 at JFK instead of T7: this would make life much easier in terms of connecting flights

- Giving us back our mouthwash in the amenity kits: I can't imagine this costs much at all... if it's an issue, I'm willing to trade the shaving gel for mouthwash

- For the time being (up till the First Class Wing lounge renovations are completed), to make the Cabin the First/Diamond/Emerald lounge

- This might be less likely given the additional costs involved, but a priority security line would be great. Any users who do not adequately prepare for it in time (all laptops, mobiles, gels etc removed and put in trays well in advance of the scanner; no large belt buckles allowed etc) get yellow-carded and put in a register. A second offence at any time during the next 12 months earns you a red card and a ban from using fast-track for the next year.

My ideas for things that probably won't cost too much to implement....

Priority meal service for DM and GO in Y, so that my choice of main course doesn't run out by the time the trolley arrives at my row. They could either stop on their way up the aisle with their trolley, or they can take orders before/soon after take off and deliver the meals like they do with kid's/vegetarian/other special meals.

Faster response for reservations and eService centre by keying in our membership number (and getting placed higher in the queue).

Serving ice cream in bowls instead of in plastic tubs in F (and perhaps in J). If AA can serve ice cream in bowls in J, I'm sure CX can do that in F (and J) too. Serving it in plastic is a bit "cheap" looking, although there's probably less wastage by keeping the ice cream in the plastic tubs.

Cathay Delight available all year round instead of even months only. For some reason the Cathay Delight at the lounges in HKIA don't taste right.

Soy bean milk in J/F would be nice, and would be welcomed by the Chinese market.

Fast lane access for all DM/GO members in Y at airports with such services. I know they hand out the cards in Y in most cases, but this should be a guaranteed benefit (just like for those traveling in J/F).

Medical training programmes for doctors and nurses who are DM/GO/SL - and in turn our names get marked on the passenger list, so that cabin crew can approach us directly in the event of a medical emergency. I remember reading something like this being considered by MPC (forgot where I read it - or am I imagining things?) It also saves the embarassment when they page for doctors/nurses during a flight and I get out of my seat and parade down the aisle with all the passengers looking at me...

The JFK BA lounge, though not fantastic, is still far better than the Admiral's Club. I have also heard that T7 and T8 will be connected airside in the next few years, so probably no incentive for CX to change terminal now.

They do that sometimes already, just not consistent. Hopefully it can become more consistent!

I have suggested this several times over the last few years, but sadly no change yet. My travel pattern usually makes me travel in odd month, so can only get Cathay Delight in the HKG lounges for the most part.

Someone posted the recipes of Cathay Delight and Pacific Sunrise here ages ago. I make them at home myself.

Plated main courses in J as opposed to slop in a casserole � every other premium (and not so premium) airline can do it so why can�t CX?

1) System wide upgrade vouchers for diamond card holders
2) Status level mileage bonuses


nothing too ambitious and something that a great deal of airlines already offer.

100% bonus AM miles flying as DM, 50% bonus AM miles as GO, 25% as SL

Once you hit 90K miles as GO you get one upgrade certificate

Once you hit 180 miles as DM you get two upgrade certificates

Lifetime SL when you achieve GO or higher in 5 straight years of flying

Lifetime GO when you achieve GO or higher in 10 straight years of flying