Upgrading to business class using asiamiles
Sep 6, 2010 | 3:25 pm
#1
Original Poster
Join Date: Sep 2010
Posts: 1
Upgrading to business class using asiamiles
sorry to ask a stupid question but when can i make an upgrade award booking?? im in the eligible fare classes and i've been trying to book an upgrade to business class for my flight online but it kept saying "Due to internal system error, you are unable to proceed further with this booking. Please close all open browser windows and try again."
can i only book an upgrade 48 hours before the flight?? cuz my flight is on the 12th and im trying to book an upgrade today.... so i was wondering if i have to wait till 48 hours before the flight...
can i only book an upgrade 48 hours before the flight?? cuz my flight is on the 12th and im trying to book an upgrade today.... so i was wondering if i have to wait till 48 hours before the flight...
Sep 6, 2010 | 4:26 pm
#2
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Welcome to Flyertalk....
Best for you to call Asiamiles and request upgrade. But it will depend if there are upgrade availability for your flight.
Best for you to call Asiamiles and request upgrade. But it will depend if there are upgrade availability for your flight.
Sep 8, 2010 | 8:00 pm
#3
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,610
The CX website is terrible at handling upgrade awards. You're always better off calling MPC as there's no service charge. Strangely, on the old system, it generally always worked fine. The old system was way better anyway, as you could check availability of upgrades before ticketing the revenue bookings.
Sep 8, 2010 | 8:26 pm
#4
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
The CX website is terrible at handling upgrade awards. You're always better off calling MPC as there's no service charge. Strangely, on the old system, it generally always worked fine. The old system was way better anyway, as you could check availability of upgrades before ticketing the revenue bookings.
Sep 8, 2010 | 10:04 pm
#5
Join Date: Dec 2006
Location: HKG
Programs: CXDM, SQ Gold, SPG, HHonors and Shangri-La
Posts: 551
The CX website is terrible at handling upgrade awards. You're always better off calling MPC as there's no service charge. Strangely, on the old system, it generally always worked fine. The old system was way better anyway, as you could check availability of upgrades before ticketing the revenue bookings.
IMHO, the woman who was fired for her incompetence on recent hardware product development should have taken the head of IT with her.
Sep 8, 2010 | 10:46 pm
#6
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
I have encoutered problem of on-line upgrading recently.
My registered name of MPC is "Wasabi Tofu"
Some reservation system registered my name "Wasabi Tofumr". This is common convetion for title.
When I tried to make on-line upgrade, the system responded as "Wasabi Tofumr" is not registered in your redemption group."(not exact phrase displayed, but you can understand meaning).
I called MPC, they said the system can not handle this case, so I need to call MPC for upgrading.
My registered name of MPC is "Wasabi Tofu"
Some reservation system registered my name "Wasabi Tofumr". This is common convetion for title.
When I tried to make on-line upgrade, the system responded as "Wasabi Tofumr" is not registered in your redemption group."(not exact phrase displayed, but you can understand meaning).
I called MPC, they said the system can not handle this case, so I need to call MPC for upgrading.
Sep 8, 2010 | 11:06 pm
#7
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,610
You'd think this case is common enough that they can plan around it, but I guess doing the obviously logical thing is not so logical to CX. When it comes to website design, CX throws logic out the proverbial emergency exit door.