Originally Posted by
midlevels
The CX website is terrible at handling upgrade awards. You're always better off calling MPC as there's no service charge. Strangely, on the old system, it generally always worked fine. The old system was way better anyway, as you could check availability of upgrades before ticketing the revenue bookings.
Sorry to be blunt, but the CX website is terrible, full stop. I can't think of a single aspect of the site that is innovative, functional or even on par with what one would expect from a world class airline. Yes I know it's an airline and not an IT company...
IMHO, the woman who was fired for her incompetence on recent hardware product development should have taken the head of IT with her.