Hi - OW Sapphire here with very limited experience of CX and want to understand if this is normal of CX.

I just flew J HKG-LAX with a 2:20 connection to an AA domestic flight. Because of a typhoon in the South China Sea and an equipment change in HKG, the flight was an hour and a half late into LAX. There were no announcements regarding connecting flights onboard and the flight crew could not give me any information on my connecting flight.

By the time I made it through customs at TBIT, it was already the time stated on my boarding pass to be at the AA gate (T4, behind TSA security). No CX representatives were at the transfer desk and no one could confirm whether I was rebooked. LAX airport staff said I could run to try and make it but any rebooking would be at my cost. When someone from CX showed up after 15 minutes, he said I wasn't on any list and should run and I would make the connection (the flight was departing in 15 minutes at this point).

On getting to the gate at T4, the AAgent told me the flight was long closed and I had been rebooked many hours ago onto the next flight (which doesn't leave for another 5 hours).

This is far from the worst thing in the world which could happen, but wanted to understand if this is typical of CX?

sounds like an experience I had with AA connecting to CX.
ATL-DFW cancelled, barely made it to the other side of the airport to catch my DL flight.
DFW-SFO delayed, arrived at SFO by the time my CX flight would take off. NO information provided. NO staff available. NO support whatsoever. Finally managed to find a ticketing agent who told me I was booked at the next flight and would have to wait 12hrs. NO service provided to try to accomodate my stay. At this moment I was out of the security checked area and as I didn't have a boarding pass (AA couldn't print one for the new flight for me) I could't access the lounges....

One of my worst experiences...

Together with your story it seems to be a risk when connecting CX and AA in either direction.

CX could not advise every passenger's connection of a delayed flight, especially if its not on their own metal. Alliance or not, you might have already been protected by AA and just booked into the next flight with available seats... not necessarily the next flight especially if you're on a special ticket.

CX is more apt to notify passengers of delays if its connecting from one of their flights to their own. Most airlines are like that...too.

This seems very normal for either AA>CX or vice versa.

From what I remember anyway, AA FA's reads off a sheet of connecting gate info provided the connecting flight is within 1 1/2-2 hrs. They somehow only have AA and Eagle's Info. I've never have had any AS, CX, QF flight info from them flying to LAX.

As to CX>AA, I don't seem to remember to get any connecting flight info into the IFE system except for one time, a connection in PVG.

Pretty normal for interline connections. Airlines seems to only provide online connection information. I have had similar problems with UA/SQ connection.

Do you UA cares a &%$@ about your SQ connection ?

I think you will find that CX will always make sure thier business and first class passengers are fully informed with agents meeting them as they disembark to help to connect

...which is limited only to HKG, I believe.

I was delayed 4 hours last night on a CX flight due to bad weather in HKG. When we were in flight all business and fist class passengers were asked about connecting flights and on arrival we were greeted with new boarding cards and in a lot of cases upgraded onward flights, during the flight we were fully informed of what was happening at our destination