I have encoutered problem of on-line upgrading recently.

My registered name of MPC is "Wasabi Tofu"
Some reservation system registered my name "Wasabi Tofumr". This is common convetion for title.
When I tried to make on-line upgrade, the system responded as "Wasabi Tofumr" is not registered in your redemption group."(not exact phrase displayed, but you can understand meaning).
I called MPC, they said the system can not handle this case, so I need to call MPC for upgrading.