Complaints about Customs
#211
Join Date: May 2003
Programs: NZ Silver, AC SE100K, Westjet, Marriott, Global Entry
Posts: 6,868
I just returned from LHR with my daughter and when we got to Customs I was asked if I had a Travel Letter for my child. She asked my daughter some questions and seemed satisfied. I found this pretty odd as I was RETURNING home to my wife. At LHR we weren't asked for this letter, go figure. This is the first time I've been asked for this when returning home and the Agent was shocked (and said so) that I had not been asked before.
Is this something that is being pushed by the authorities and can it just be a written letter from my wife?
(I do understand the need when LEAVING my home country but not when RETURNING.)
Is this something that is being pushed by the authorities and can it just be a written letter from my wife?
(I do understand the need when LEAVING my home country but not when RETURNING.)
CBSA is the only agency we have run across that actually checks you are the parent. The Us, UK and NZ have not been interested in seeing the letter. Kudos to Canada for trying to stop child abduction
#212
Join Date: Oct 2005
Location: YYC - soon to be 東京
Programs: AC Prestige, Marriott Silver, Hyatt Gold, Hertz #1 Gold, Radisson Gold Elite, HHonors
Posts: 1,830
And just HOW does CBSA purport to determine I am a criminal by asking what my job is? By harrassing me about how long I have been away and what I am bringing back when it is WRITTEN ON THE FORM? By questioning other posters on this thread in the way they have? By being rude? By being aggressive?
I am a Canadian citizen. Once that is proven, I have the right of admission to Canada. If someone wants to arrest me in Canada, that is a separate issue.
The US ABSOLUTELY has the right to ask way more detailed questions of you entering their country, as you have NO RIGHT WHATSOEVER to enter their country.
Unless we have way more people who are criminals trying to enter Canada on Canadian passports than entering the US on American passports or EU on EU passports, there is no reason that the level of questioning should be so much higher by CBSA than EU/US who look at the passport of their own citizens and off you go.
Your comparison of yourself, a non-citizen, entering a foreign country to me, a citizen, entering my own country is like comparing apples and motor oil. No relation, not even both food.
Simon
I am a Canadian citizen. Once that is proven, I have the right of admission to Canada. If someone wants to arrest me in Canada, that is a separate issue.
The US ABSOLUTELY has the right to ask way more detailed questions of you entering their country, as you have NO RIGHT WHATSOEVER to enter their country.
Unless we have way more people who are criminals trying to enter Canada on Canadian passports than entering the US on American passports or EU on EU passports, there is no reason that the level of questioning should be so much higher by CBSA than EU/US who look at the passport of their own citizens and off you go.
Your comparison of yourself, a non-citizen, entering a foreign country to me, a citizen, entering my own country is like comparing apples and motor oil. No relation, not even both food.
Simon
Being a "self-serving citizen" doesn't entitle you to a snub of the CBSA and their process which is supposed to work to protect THE VERY COUNTRY YOU LIVE IN!
Sanosuke!
#213




Join Date: Dec 2002
Location: YYZ/YOW
Programs: AC SE 2MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,986
Again, Sanosuke, I have nothing to hide.
I would expect to be treated by CBSA in the same manner as any other citizen entering their home countries, which I witness every week.
If the agent had really wanted to know about those details for some reason of admission to Canada, they would have probed further. Rather, his face went red and he moved on to stamp the forms and send us through with NO trip to secondary.
Hence, purely fishing/nosy.
Simon
I would expect to be treated by CBSA in the same manner as any other citizen entering their home countries, which I witness every week.
If the agent had really wanted to know about those details for some reason of admission to Canada, they would have probed further. Rather, his face went red and he moved on to stamp the forms and send us through with NO trip to secondary.
Hence, purely fishing/nosy.
Simon
#214
Join Date: Oct 2005
Location: YYC - soon to be 東京
Programs: AC Prestige, Marriott Silver, Hyatt Gold, Hertz #1 Gold, Radisson Gold Elite, HHonors
Posts: 1,830
Again, Sanosuke, I have nothing to hide.
I would expect to be treated by CBSA in the same manner as any other citizen entering their home countries, which I witness every week.
If the agent had really wanted to know about those details for some reason of admission to Canada, they would have probed further. Rather, his face went red and he moved on to stamp the forms and send us through with NO trip to secondary.
Hence, purely fishing/nosy.
Simon
I would expect to be treated by CBSA in the same manner as any other citizen entering their home countries, which I witness every week.
If the agent had really wanted to know about those details for some reason of admission to Canada, they would have probed further. Rather, his face went red and he moved on to stamp the forms and send us through with NO trip to secondary.
Hence, purely fishing/nosy.
Simon

Sanosuke!
#215
Join Date: Mar 2007
Programs: AEROPLAN
Posts: 820
#216




Join Date: Dec 2002
Location: YYZ/YOW
Programs: AC SE 2MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,986
So long as it's not a red pepper.
I didn't snap at him nor throw a boat oar. I told him politely, and he shut up about it and ended the discussion with no pass-on to secondary.
Simon
I didn't snap at him nor throw a boat oar. I told him politely, and he shut up about it and ended the discussion with no pass-on to secondary.
Simon
#217
Join Date: May 2003
Programs: NZ Silver, AC SE100K, Westjet, Marriott, Global Entry
Posts: 6,868
I am being a bit obtuse by reason of your refusal to admit that just because you are a citizen of that country, you automatically should be waved through.
If you think about it this way, there is no perfect right to re-admissibility to your own country. They could just detain you if they found out you were lying on the form, this is the reason why they have secondary, and herein the reason why they can charge and jail you if they find out the crime is serious enough.
Maybe CBSAguy here can shed some more light on this.
Sanosuke!
If you think about it this way, there is no perfect right to re-admissibility to your own country. They could just detain you if they found out you were lying on the form, this is the reason why they have secondary, and herein the reason why they can charge and jail you if they find out the crime is serious enough.
Maybe CBSAguy here can shed some more light on this.
Sanosuke!
Yes, their is a "perfect right to re-admissibility to your own country", it may be via secondary.
You can choose to not answer the inane questions. Tell them you have nothing to declare, be sent to secondary or not, be questioned further, have your bags searched and then be on your way.
#218




Join Date: Aug 2002
Location: YYZ
Programs: LH SEN/BA Silver (headed to Blue)/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 6,566
That question has always puzzled me when after being asked the purpose of my trip I have answered a vacation. I guess CCRA figures they haven't chiseled enough money out of me or my business if I can still afford to go on a half dozen or so short, out of country vacations a year.
#219
Join Date: May 2003
Programs: NZ Silver, AC SE100K, Westjet, Marriott, Global Entry
Posts: 6,868
Some of the questions really are a fishing expedition and can go unanswered.
#220
Join Date: Jul 2001
Location: YYZ
Programs: AC SE100K, HH G
Posts: 2,454
Talk about a self-selected sample ...
#221




Join Date: Dec 2002
Location: YYZ/YOW
Programs: AC SE 2MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,986
I know plenty of regular travellers in "real life" who just roll their eyes when the words "Canada Customs" come forward, and are extraordinarily thankful for NEXUS.
Now, to be fair, some of this (and some of my own personal issues, as the OP pointed out) also have to do with the ridiculous allowances to which we are subjected, which they merely enforce.
Simon
#222
Join Date: Sep 2002
Location: BKK
Programs: None. I'm cured.
Posts: 825
I'm with Simon on this one.
I have never understood why returning Canadians are subject to regular intrusive questioning. It seems to be unique amongst developed nations.
I submit that Australia actually has tighter controls than Canada but without the annoying interrogations.
When entering Oz, your first point of contact is an immigration official whose main purpose is to establish your eligibility to enter the country. As an Australian it involves presenting your passport and getting waved through.
But... the Customs and Quarantine card that you fill in before entering the country is far more detailed than the Canadian one and leaves little wriggle room if you are telling lies. The Australians seem more interested in stopping bad cooties from getting in the country and don't care as much if you bought an extra pair of socks while visiting your granny in the UK. The Canadians seem fixated on trying to find out exactly what you bought in every shop you went into. That's really annoying.
After you collect your luggage you pass through customs and quarantine where everything is x-rayed. If you lied on the card, you will get done here. A big fine or possibly worse. Everybody knows the process and if you want to take the risk.... chances are you are an idiot.
In reality, the Australian system is far more intrusive..... but in effect, it is just so much more pleasant to have to deal with. I have never even met one officer here from either Customs or Quarantine who was on any kind of power trip. Just mostly decent people doing their job. If they catch you... you're stuffed... but no power tripping that I've observed.
Perhaps it is the climate.
MCM.
I have never understood why returning Canadians are subject to regular intrusive questioning. It seems to be unique amongst developed nations.
I submit that Australia actually has tighter controls than Canada but without the annoying interrogations.
When entering Oz, your first point of contact is an immigration official whose main purpose is to establish your eligibility to enter the country. As an Australian it involves presenting your passport and getting waved through.
But... the Customs and Quarantine card that you fill in before entering the country is far more detailed than the Canadian one and leaves little wriggle room if you are telling lies. The Australians seem more interested in stopping bad cooties from getting in the country and don't care as much if you bought an extra pair of socks while visiting your granny in the UK. The Canadians seem fixated on trying to find out exactly what you bought in every shop you went into. That's really annoying.
After you collect your luggage you pass through customs and quarantine where everything is x-rayed. If you lied on the card, you will get done here. A big fine or possibly worse. Everybody knows the process and if you want to take the risk.... chances are you are an idiot.
In reality, the Australian system is far more intrusive..... but in effect, it is just so much more pleasant to have to deal with. I have never even met one officer here from either Customs or Quarantine who was on any kind of power trip. Just mostly decent people doing their job. If they catch you... you're stuffed... but no power tripping that I've observed.
Perhaps it is the climate.
MCM.
#223
Join Date: Jul 2001
Location: YYZ
Programs: AC SE100K, HH G
Posts: 2,454
And while I'm thankful for Nexus, it's to avoid the pleasure of the police-state-style interrogations entering the US, and to dodge the long lines at both Canadian and US immigration. To each his own, though.
#224
Join Date: Mar 2005
Programs: Blah Airlines Executive Beige, DYKWIA Uranium, TX Propane Commission Blue Flame of Valor
Posts: 7,276
So join Canpass only then since you love spending quality time in person with US CBP.
As the OP posted section 11(1) of the Customs Act provides for you to "answer truthfully any questions asked by the officer in the performance of his or her duties under this or any other Act of Parliament.
And I think administering the following Acts allows some leeway with the questions they can ask.
Agriculture and Agri-Food Administrative Monetary Penalties Act
Canada Agricultural Products Act
Citizenship Act
Criminal Code
Customs Act
Customs Tariff
Excise Act
Excise Act, 2001
Export and Import Permits Act
Feeds Act
Fertilizers Act
Fish Inspection Act
Food and Drugs Act
Health of Animals Act
Immigration and Refugee Protection Act
Meat Inspection Act
Plant Protection Act
Proceeds of Crime (Money Laundering) and Terrorist Financing Act
Seeds Act
Special Import Measures Act
As the OP posted section 11(1) of the Customs Act provides for you to "answer truthfully any questions asked by the officer in the performance of his or her duties under this or any other Act of Parliament.
And I think administering the following Acts allows some leeway with the questions they can ask.
Agriculture and Agri-Food Administrative Monetary Penalties Act
Canada Agricultural Products Act
Citizenship Act
Criminal Code
Customs Act
Customs Tariff
Excise Act
Excise Act, 2001
Export and Import Permits Act
Feeds Act
Fertilizers Act
Fish Inspection Act
Food and Drugs Act
Health of Animals Act
Immigration and Refugee Protection Act
Meat Inspection Act
Plant Protection Act
Proceeds of Crime (Money Laundering) and Terrorist Financing Act
Seeds Act
Special Import Measures Act
also, last time i checked, not answering anything to your goods doesn't constitute contravention of "answering truthfully". truthfulness works on a binary system: lie/truth. not answering is neither. i presented my goods. the goods speak for themselves. i'm lawful, and there is no question about this because i don't import seeds, meat, fertilizer, or any obscure goods beyond gruyere cheese under 20kg/$20 per import for my croque madame's, so therefore, i do not have to answer. they can play whatever games they want, including the "you're sitting on the bench reading a magazine instead of engaging in my pissing match! i'm going to charge you with hindrance!" game that the middle aged women love playing.
bso's have no power when it comes to my body entering canada, and pretty limited power considering how compliant i am. the problem officers are those who want seizures, and they don't get them from me, so eventually they wear themselves out. then there are the mature ones in their 40s who realize that i'm complaint and they realize that 'the game' is a stupid to get into. we all know these types, the officers who care about law breakers over gucci smugglers, know that someone is 90% to be legal if their suitcase doesn't contain 50kg of cocaine, who go home and enjoy their 4 days off instead of going on flyertalk trolling for posts, etcetc.
Three comments from the above post:
1. Most of us wear gloves of some sort, either tacky blue rubber gloves or the leather gloves they issue us, when collecting the cards at the exit. It does not demonstrate cockiness in the least. We wear gloves because some travellers like to keep their declaration cards either in their mouths or in their sweaty shirt pockets. It's disgusting.
1. Most of us wear gloves of some sort, either tacky blue rubber gloves or the leather gloves they issue us, when collecting the cards at the exit. It does not demonstrate cockiness in the least. We wear gloves because some travellers like to keep their declaration cards either in their mouths or in their sweaty shirt pockets. It's disgusting.

and i'm sure that if you could, those kevlar gloves would shield yourself from any possible threat (including the threat of insecurity, yeah?)And I know the black gloves that they wear. They are the slash proof gloves given for tactical reasons, such as when a fight is about to happen. They're worn by tons of BSofficers at point, and it looks just horrible. Here's something your buddies in secondary will never realize: they look extremely officious and unprofessional. Those gloves are for combative situations, not performing paperwork duties.
The cBSa has a proud history of looking out for our best interests. Just look at cases like Little Sisters v. Canada Customs.
section 153.1 of the Customs Act: the offence of hindering an officer.
No person shall, physically or otherwise, do or attempt to do any of the following:
(a) interfere with or molest an officer doing anything that the officer is authorized to do under this Act; or
(b) hinder or prevent an officer from doing anything that the officer is authorized to do under this Act.
No person shall, physically or otherwise, do or attempt to do any of the following:
(a) interfere with or molest an officer doing anything that the officer is authorized to do under this Act; or
(b) hinder or prevent an officer from doing anything that the officer is authorized to do under this Act.
....until we had a BSo interpret the law, of course. I still wonder why cBSa constantly blow drug seizure cases in court?
I get the "i'm gonna charge you with hindrance unless you stop pissing me off!" line every fifth time through secondary and it gets old. I'm not surprised you pulled that one. Next time I should smuggle in a dictionary, have it seized, and I'll bookmark certain pages so the BSos can look at it while it's awaiting destruction in the queen's warehouse.
CEUDA's not too bad-unlike some of their members-IMO.
"how's it going!?!


", "how are you1?!?! 


" is something a person in that position gets every 30 seconds, and it gets irritating. it's phony. you don't care how they are doing since their shift started at 4am, so why the f--- would you ask it? 

contrary to popular belief, CBP & cBSa officers don't refer someone on the basis of "they didn't smile enough" or "they didn't ask me how my day was going! i really wanted to tell them about how i got along with my manager for once this year!"
they're going to base you on a) how you look b) how thick your passport is c) where you are coming from, d) whether you checked "business", "study", or "personal, and this all combines into e) in what manner do you respond to their questions. (eye contact, sweat, manner in which statements are said, etc).
the "hi how are you!?" doesn't mean squat, son. it would work against you, if anything.
if you really want to play civil disobedience, insist that you pay $5 tax. that way, they lose money because it costs them something like $20-25 per transaction to collect tax at the windows in ports of entry.
2) mail yourself the receipts
3) go the extra mile and iron the factory folding marks
=you just removed any grounds for cBSa to take action against you for smuggling. hell, you could not do 3) and they still wouldn't have the grounds ["i purchased these a while ago in the USA, imported them under my exemption, and haven't gotten around to wearing them yet"]
it's pretty easy to get around cBSa.
I almost always claim more than I've purchased to be on the safe, what with me not being able to figure out an accurate exchange rate on the 2 or more countries(and currency's) I've been to on various trips. However on my last trip (MEX) claimed $0, brought nothing back, the only things I purchased where consumed in country (beer & way too much good food).
I didn't get a second look from those behind the desks and moved happily on my way.
I didn't get a second look from those behind the desks and moved happily on my way.


image is a serious matter. just like the dork wearing kevlar gloves at point to collect pieces of paper, there are certain things BSo's do that convey a VERY bad image to the public, without realizing it, of course.
combine that with someone who tried getting help off-peak from the customs counter at an airport and was automatically told to call the BiS line, how do you expect your agency to overcome a poor (officious) public image?
WT_F are you talking about!?!?! These aren't views, these are LAWS!!!!!!
Last edited by cur; Apr 14, 2008 at 4:03 am



