No Airline Miles?
Oct 11, 2004 | 9:36 pm
#1
Original Poster
Join Date: Mar 2004
Location: Wenatchee, WA
Programs: Lifetime AA Gold-1MM
Posts: 4,909
No Airline Miles?
I rented a car from Budget today in Yakima, WA. When I tried to give my frequent flyer number at the counter, the guy said "We don't give frequent flyer miles at this location." I didn't know that was an option, has anyone else run into this? Since I'm being reimbursed, I would have rented from Hertz if I had known this.
Oct 12, 2004 | 4:05 am
#2
Join Date: Sep 2004
Location: Sunshine State
Programs: Too Many.....
Posts: 434
Originally Posted by BLI-Flyer
I rented a car from Budget today in Yakima, WA. When I tried to give my frequent flyer number at the counter, the guy said "We don't give frequent flyer miles at this location." I didn't know that was an option, has anyone else run into this? Since I'm being reimbursed, I would have rented from Hertz if I had known this.
Oct 12, 2004 | 1:50 pm
#3
Join Date: Jun 2004
Location: Dallas, TX
Programs: AA PLT, SPG PLT, MR SLVR, HH GLD, etc.
Posts: 191
Yeah - I hadn't heard of this either. There's the chance that this is a franchise location, and for one reason or another, they don't participate in Budget rewards/promotions, but they wouldnt be listed on the Budget.com website either - they would only have the Budget name. I would call Budget customer service or fax them a copy of your rental agreement/receipt to 800.293.4608 and complain. Its worked for me in the past. ^
Oct 13, 2004 | 6:15 pm
#4
Original Poster
Join Date: Mar 2004
Location: Wenatchee, WA
Programs: Lifetime AA Gold-1MM
Posts: 4,909
Originally Posted by kdog311
Yeah - I hadn't heard of this either. There's the chance that this is a franchise location, and for one reason or another, they don't participate in Budget rewards/promotions, but they wouldnt be listed on the Budget.com website either - they would only have the Budget name. I would call Budget customer service or fax them a copy of your rental agreement/receipt to 800.293.4608 and complain. Its worked for me in the past. ^
Oct 14, 2004 | 3:28 am
#5
Join Date: Sep 2004
Location: Sunshine State
Programs: Too Many.....
Posts: 434
Originally Posted by BLI-Flyer
I checked again today when I returned the car, and they are a Budget franchise location that has selected to not participate in the airline miles program. They are listed on the budget web site, and there is no indication that they are a franchise or that airline miles will not be awarded. Using the search function for locations, there is also no indication that this is a franchise with no airline miles. I will contact customer service to complain.
Oct 14, 2004 | 11:41 am
#6
Join Date: Jun 2004
Location: Dallas, TX
Programs: AA PLT, SPG PLT, MR SLVR, HH GLD, etc.
Posts: 191
Originally Posted by SANBO93
Let us know of your results..
Customer service will have you fax in proof of your rental agreement - but other than that, you should be awarded the miles based on your rental with Budget - not becuase you used a particular franchised location.
Oct 21, 2004 | 10:22 am
#7
Join Date: Jun 2001
Location: Fowler, MI
Programs: AA, Delta, United, SW, HH, MR, SPG, Choice
Posts: 214
I would fax a copy of the receipt to your airline of choice. They may post it directly to your account.
Oct 22, 2004 | 10:31 am
#8
Join Date: Sep 2004
Location: Sunshine State
Programs: Too Many.....
Posts: 434
Originally Posted by tommya
I would fax a copy of the receipt to your airline of choice. They may post it directly to your account.
???
Mar 24, 2005 | 9:15 pm
#9
Join Date: Aug 2004
Programs: Delta Gold Medallion
Posts: 180
Originally Posted by BLI-Flyer
I checked again today when I returned the car, and they are a Budget franchise location that has selected to not participate in the airline miles program. They are listed on the budget web site, and there is no indication that they are a franchise or that airline miles will not be awarded. Using the search function for locations, there is also no indication that this is a franchise with no airline miles. I will contact customer service to complain.
Apr 5, 2005 | 9:37 pm
#10
Join Date: Feb 2005
Location: SFO
Programs: UA Silver, Marriott Lifetime Titanium
Posts: 1,330
I am torn. I like Budget's prices, but their loyalty programs sucks eggs. It is very inconsistent..there are many locations that 'don't participate'. Makes it a tough choice. But what the heck guys...50 miles per rental and doodely squat towards a free airline ticket as far as I am concerned. It takes 25k for a free ticket...about 500 rentals. See me in 2 years.
Overall, I am very pleased with the car quality and level of service from most Budget providers at airports. It would be nicer to have a more consistent loyalty program though.
Overall, I am very pleased with the car quality and level of service from most Budget providers at airports. It would be nicer to have a more consistent loyalty program though.
Apr 10, 2005 | 2:44 pm
#11
Join Date: Aug 2004
Programs: Delta Gold Medallion
Posts: 180
do not book Budget in Atlanta
I have contacted Budget customer service by email and by phone, and have gotten no relief or even sympathy. Their bottom line answer: we know that we don't disclose franchise location on our website, which is why you should call us after making a reservation.
How insane! What is the purpose of a website? I cannot believe that they (corporate) alllow their franchise locations to destroy the brand image of the company, and to top it off, have customer service be totally indifferent to the situation.
My recommendation is to not book Budget at the Atlanta airport location.
How insane! What is the purpose of a website? I cannot believe that they (corporate) alllow their franchise locations to destroy the brand image of the company, and to top it off, have customer service be totally indifferent to the situation.
My recommendation is to not book Budget at the Atlanta airport location.
Apr 16, 2005 | 8:43 am
#12
Join Date: Jan 2003
Location: Chattanooga TN USA
Programs: HH Gold, MR Silver, PC Platinum, CC Gold
Posts: 500
I found a similar problem at Budget in Chattanooga, TN. They refused to accept Budget coupons for some kind of special, perhaps it was a weekend rate or an upgrade or something. It's been a long time ago. I had no idea when I made the reservation. Seems if they are allowed to advertise and operate under the shingle they should have to conform to some uniformity of rules.
Apr 16, 2005 | 7:53 pm
#13
Join Date: Mar 2001
Location: Tejas, I just can't get away from the place
Programs: Exxon Mobil Supertanker, WN Double Peanut, Accor Golden Cockroach
Posts: 8,350
LAS and MSY locations don't participate, either.
Apr 24, 2005 | 9:04 am
#14
Original Member
Join Date: May 1998
Location: **ATL**/PHX/MIA/LAX/HKG
Programs: AA-EXP/DL-Diamond/UA-100K/Hyatt-Globalist/Hilton-Diamond/Marriott-Titanium - Many more....
Posts: 546
buyer beware
A safe bet is that any franchise will NOT give miles either now or shortly.
Any one who continues is spending money they do not need to.
In this world the problem lies with Budget corporate who obviously does not care about FFs
Any one who continues is spending money they do not need to.
In this world the problem lies with Budget corporate who obviously does not care about FFs
Apr 24, 2005 | 7:26 pm
#15
Join Date: Mar 2001
Location: Tejas, I just can't get away from the place
Programs: Exxon Mobil Supertanker, WN Double Peanut, Accor Golden Cockroach
Posts: 8,350
Originally Posted by acvitale
A safe bet is that any franchise will NOT give miles either now or shortly.
Any one who continues is spending money they do not need to.
In this world the problem lies with Budget corporate who obviously does not care about FFs
Any one who continues is spending money they do not need to.
In this world the problem lies with Budget corporate who obviously does not care about FFs