I have contacted Budget customer service by email and by phone, and have gotten no relief or even sympathy. Their bottom line answer: we know that we don't disclose franchise location on our website, which is why you should call us after making a reservation.

How insane! What is the purpose of a website? I cannot believe that they (corporate) alllow their franchise locations to destroy the brand image of the company, and to top it off, have customer service be totally indifferent to the situation.

My recommendation is to not book Budget at the Atlanta airport location.