Yeah - I hadn't heard of this either. There's the chance that this is a franchise location, and for one reason or another, they don't participate in Budget rewards/promotions, but they wouldn’t be listed on the Budget.com website either - they would only have the Budget name. I would call Budget customer service or fax them a copy of your rental agreement/receipt to 800.293.4608 and complain. It’s worked for me in the past. ^