chuci

Can someone help me see if this is correct because it doesn't look it.
​​​​​​Originally booked a bah. lgw - paphos - lgw in encomy with a hotel for 5 nights. For the return flight we upgraded with cash at the airport to business.

This is how my tier points and avios show:



The first flight looks fine with 20 tier points in economy along with the avios. It's the return avios and tier points that's confusing me. The avios doesn't look correct and not sure why the tier points show as 80 when I'd expect 40. Altogether with 1 economy and 1 business I'd expect 60 tier points and in a couple of weeks they'd get doubled to 120 in total. I'd also expect the return flight to award more than 1k avios.

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drpabs

PFO-LGW in CE is 80 tier points, not 40.

GumshoeW12

The TPs are correct. Paphos is a short haul plus route which earns 80 TP in Club Europe.

flarmip

It sounds like things have definitely gone wrong there. Like all Greek airports, Paphos is a so-called "short haul plus" route for BA, so you earn 80 Tier Points rather than 40 if you're in business (this is why SH+ routes are so popular for TP runs!).

So the award of 80 Tier Points is correct. What's wrong is that, since this is a BA Holidays booking, as a minimum you should have been awarded the distance-based Avios that are applicable to the economy fare code you were originally booked under (e.g. V). In other words, 1144 unless you were booked under a Q, O or G code.

I'm not sure how airport upgrades are handled with respect to BA Holidays bookings. It's possible that you do only earn revenue-based Avios on the cost of the upgrade (i.e. as a Bronze member, 7 Avios per � spent, or 8 per �). But I'd have thought the correct outcome is that you should earn the full distance-based Avios for the class you upgrade into, i.e. 3433 in this case.

I'd raise a case with BA Holidays - you could call them or send an email to customer [dot] relations [at] holidays.ba.com

In my experience the responses to post-travel issues aren't as quick as pre-travel queries, but you do hear back within a couple of weeks.

chuci

Amazing, thanks all! Looks like after the double points roll in, as well as the amex tier point offer (I've just hit 15k spend), I'll be silver for the first time!
Sods law that my missus just found out she's pregnant and also has been advised not to fly due to previous complications. Looks like I may be grounded for a while

Due in Jan 25 and tier point collection ends in Oct so I'll have this status till at least October 2025. Wonder when the best time to ask ba for a baby pause is to maximise my status

JD1905

I assume BAH is limited to BA Codeshares, do these always appear in the search?

I�m looking at flight to HKT but only options that BAH give are with QR, where as my preferred would be Cathay or FinnAir

Mr_Toad

Sorry for bumping my own post.

I'm still missing all the Avios & TPs for my return flight (90 & 90 TPs) on 2 April. I've had the TPs & Avios for the outbound flight & the car hire. I waited 2 weeks before raising a claim. 4 weeks after that I had an email saying they will be in touch soon. So it's over 6 weeks since the flight & over 4 weeks since I raised the claim & it's still not sorted. Any advice about how to get this sped up would be gratefully received.

It really shouldn't be this difficult...

KeaneJohn

Congratulations. You can get your status frozen for a year for paternity and enrol junior in BAEC as well. Check out the thread here on when�s best to invoke that year to maximise it.

firstlight

BAH is not always limited to BA codeshares; we've had a BAH where Garuda was used for one leg due to our destination, and in some cases QR flights also don't have BA codeshare equivalents. We're currently waiting for some missing double tier points as a BA codeshare flight to HKT on a recent trip was converted into a QR flight with no codeshare. I've got good confidence we'll get the missing 140 TPs because we have the original purchase receipt, but it might take a little time.

flarmip

BAHs can incorporate essentially anything that you could book through the "regular" BA site.

But you will only earn double TPs on flights that you are booked on under a BA codeshare. Any flights you're booked on under a non-BA flight number, you won't get double TPs for.

That's really poor but sadly my experience of BAH post-trip is that they aren't particularly quick to respond. You could consider contacting BAH on the social media email in the wiki at the top of this thread.

I would also be raising a complaint about the delay if I were you - that starts the clock ticking so that you can ultimately take the matter to CEDR once 8 weeks have elapsed.

Mr_Toad

Thanks, appreciate the reply. I'll give that a try.

bogglesuk

Has anyone booked a flight with car hire in UAE? Looking to fly into AUH now flights are back and are cheaper than DXB but wanted to make sure you can travel to other emirates with the car. Sometimes they can be funny there with hire cars.

glenmore_saveloy

I've not done this through BAH, but I hired a car from Avis in April in Dubai and drove it to Abu Dhabi. They inquired whether I planned to visit Abu Dhabi and advised me to adhere to the speed limit (actually 10 kph below the limit), as the speed cameras are calibrated to enforce it strictly. A very long straight boring drive.

CKBA

Any thoughts on TPs (and avios) on cancelled/rebooked flights involving codeshare/non BA- metal flights?

flarmip

If the cancellation is within ~24 hours of departure, you'd be entitled to claim "Original Routing Credit" (ORC) so as to get the Avios & TPs you'd have earned if not for the disruption - see this thread for details. You could even double-dip if the airline you're rebooked onto has their own frequent flyer scheme!

You should also be able to retro-claim double TPs on the basis of ORC TPs (if they don't post automatically). I've been successful in that in the past.