New credit card system says no
Feb 13, 2023, 11:12 am
#1
Original Poster
Join Date: Mar 2007
Programs: BAEC GFL, GGL, CCR; Marriott PFL, Ambassador; Hilton Diamond
Posts: 1,082
New credit card system says no
I wonder if anyone else is having this problem. Randomly, the BA system doesn't register numbers when I have to input them for the credit card. I can't tell whether it is their system or my phone. Today, I was left high and dry by the BA call center person who told me that I would have to find another phone to call on because they had no way around it (despite me telling them that I had done it manually in the past). I am not sure if he thinks that we all carry spare landline phones on our person but I don't.
Anyone else having issues?
Anyone else having issues?
Feb 13, 2023, 11:25 am
#3
Join Date: May 2012
Location: London
Programs: BA Gold, HH Diamond
Posts: 663
Possibly a stupid question, but are you on speaker when you're entering the digits? I've had one agent tell me that the new system won't work if you are - only on one occasion though, so I'm not sure that all of them know this either...
Feb 13, 2023, 12:13 pm
#4
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,518
I still have this problem when I am abroad although I think it is an issue with me/my mobile provider. I tried everything including using Skype and in the end I had to get a nominee to complete the payment for me last time it happened.
No idea how to solve it. I can hear the tones at my end, not on speakerphone etc.
No idea how to solve it. I can hear the tones at my end, not on speakerphone etc.
Feb 13, 2023, 2:44 pm
#5
Original Poster
Join Date: Mar 2007
Programs: BAEC GFL, GGL, CCR; Marriott PFL, Ambassador; Hilton Diamond
Posts: 1,082
Yes that is the weird thing.
Indeed they warned me of that too and I am not on speaker. But they also say Skype doesn't work but it has for me on other occasions.
Yes they suggested that and I almost swore at them. Ludicrous.
Yes they suggested that and I almost swore at them. Ludicrous.
Feb 13, 2023, 3:29 pm
#7
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,082
It's Skype which I know doesn't work for me, and I know that BA's technology is shared with a financial company that I have some dealings with. In that case it's not credit card details but it still doesn't work on Skype. The key point being is that the hardware (handset) I'm using stays the same on landline or G4, and then works fine.
I do wonder whether this sort of technology will be a step too far for perhaps frail customers or those with other disabilities. I recognise the improved security it brings.
I do wonder whether this sort of technology will be a step too far for perhaps frail customers or those with other disabilities. I recognise the improved security it brings.
Feb 13, 2023, 5:17 pm
#9
Join Date: Sep 2012
Posts: 2,579
I've used it over the years with different airlines, Turkish Airlines and Singapore Airlines are two that immediately spring to mind. It's very temperamental (especially with Skype as C-W-S says!) and certainly Singapore Airlines were able to handle your details manually if needs be. The one time with Turkish that sticks in my mind was when it wasn't working and the guy decided to try it in another language. Sent me off to German which I have never studied even at GCSE. Keyed in the details in the same order as before hoping I was doing it correctly and much to mine and his surprise it worked !
Feb 13, 2023, 11:03 pm
#11
Join Date: Oct 2012
Location: Kent, UK
Programs: M&S Elite+, BAEC Silver
Posts: 3,680
I have had the same problem with TK before. Using VOIP systems such as Skype makes it worse. I have different VOIP apps and VOIP phones. Sometimes the app will work when the physical phone does not. It is infuriating when you have just got through a complex booking only to be unable to pay.
Feb 13, 2023, 11:19 pm
#12
Join Date: Nov 2016
Location: NQY
Programs: BAEC
Posts: 503
It's Skype which I know doesn't work for me, and I know that BA's technology is shared with a financial company that I have some dealings with. In that case it's not credit card details but it still doesn't work on Skype. The key point being is that the hardware (handset) I'm using stays the same on landline or G4, and then works fine.
I do wonder whether this sort of technology will be a step too far for perhaps frail customers or those with other disabilities. I recognise the improved security it brings.
I do wonder whether this sort of technology will be a step too far for perhaps frail customers or those with other disabilities. I recognise the improved security it brings.
Feb 14, 2023, 12:05 am
#13
Join Date: Dec 2019
Posts: 61
I seem to encounter this problem with a lot of service providers... even simple ones where I must "press 1 for this" or "press 2 for that". Maybe I'm imagining it, but it does seem like keeping each digit pressed for a long time (eg over a second) helps. This is on an iPhone.