Originally Posted by
Tobias-UK
Do you hear the DTMF tones when you press the number on your keypad?
Yes that is the weird thing.
Originally Posted by
JustTheOne
Possibly a stupid question, but are you on speaker when you're entering the digits? I've had one agent tell me that the new system won't work if you are - only on one occasion though, so I'm not sure that all of them know this either...
Indeed they warned me of that too and I am not on speaker. But they also say Skype doesn't work but it has for me on other occasions.
Originally Posted by
crazy8534
I still have this problem when I am abroad although I think it is an issue with me/my mobile provider. I tried everything including using Skype and in the end I had to get a nominee to complete the payment for me last time it happened.
Yes they suggested that and I almost swore at them. Ludicrous.