A question for cabin crew re: gifts / chocolates
#61
Join Date: Nov 2018
Location: DFW
Posts: 311
I don't always do it, but find it a nice gesture every once in a while. I've never received anything but profuse thanks in return. Only the most cynical and jaded of FAs would scoff or do anything to make the gift giver uncomfortable, though in fairness I'm sure those exist. Last time I flew ANA F, I brought a nice box of Australian chocolates, and mid flight while going to the toilet saw them snacking on them in the galley with grins on their faces.
As long as you go into the interaction absolutely expecting nothing in return, I think in more often than not you will be pleasantly surprised. I try to make sure they are nice chocolates though, either Godiva, or a local brand. Generally something you wouldn't find onboard in service, and no cheap tacky brands.
Best case scenario, it makes somebody's day and gives you slightly more positive interactions with the crew during the flight. Worst case, it gets ignored and thrown away. More often than not, the former is true, and I find it worth the $10-20 spent, even though I certainly don't do it for every flight.
As long as you go into the interaction absolutely expecting nothing in return, I think in more often than not you will be pleasantly surprised. I try to make sure they are nice chocolates though, either Godiva, or a local brand. Generally something you wouldn't find onboard in service, and no cheap tacky brands.
Best case scenario, it makes somebody's day and gives you slightly more positive interactions with the crew during the flight. Worst case, it gets ignored and thrown away. More often than not, the former is true, and I find it worth the $10-20 spent, even though I certainly don't do it for every flight.
#62
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,268
DL actually has their ‘Job Well Done’ program where PMs and DMs get a couple of cards every year to give to employees who show exceptional customer service. They can be exchanged for $5 gift cards at places like Starbucks and Amazon and when redeemed also go into the employee’s personnel file and enough of those can help get you invited to the annual employees of the year gala, which is apparently a big deal for many employees.
#63
Used to be 'Travelergcp'
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,826
Decades ago this would’ve been considered acceptable, polite, and kind. Nowadays, they’re likely to view it with suspicion unless they know you.
#64
Join Date: Dec 2009
Posts: 494
Originally posted by mwp1
Just a tad cringe worthy this thread imo , Im a train driver and just imagining landing at xyz destination and someone offering me a box of milk tray, I'd run a mile.
Just a tad cringe worthy this thread imo , Im a train driver and just imagining landing at xyz destination and someone offering me a box of milk tray, I'd run a mile.
#65
Join Date: Dec 2007
Posts: 3,595
DL actually has their ‘Job Well Done’ program where PMs and DMs get a couple of cards every year to give to employees who show exceptional customer service. They can be exchanged for $5 gift cards at places like Starbucks and Amazon and when redeemed also go into the employee’s personnel file and enough of those can help get you invited to the annual employees of the year gala, which is apparently a big deal for many employees.
#66
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
On a fairly recent flight, the crew were excellent and I gave out a Golden Ticket. I did also submit a Well Done to three others (as I only had 1 GT with me).
I think they appreciated the gesture.
M
P.S. I did also take 5 of them out clubbing that night, which I know they appreciated more!
I think they appreciated the gesture.
M
P.S. I did also take 5 of them out clubbing that night, which I know they appreciated more!
#67
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
I’ve done this a few times when flying long haul in a premium cabin, didn’t feel weird doing it and always got the impression that the crew were genuinely surprised and grateful. I often saw the crew enjoying the chocolates in the galley.
The sweetest reaction was from an IB crew.
The sweetest reaction was from an IB crew.
#68
Join Date: Jun 2015
Location: Birmingham
Programs: BA Gold, HH Gold
Posts: 294
#69
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
#70
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,179
Quite honestly I feel that this thread is full of solutions to a non-existant problem. Can I help you gave the answer way back up thread. Leave it alone…a warm thank you is more than sufficient and anything else is too much. As others have said a warm smile and a propensity to be pleasant is an open sesame as a rule.
Some of the posts about handing out voucher or making gift packs just comes over as condescending to this European Sourpuss who does not see why people need to be tipped ( for let’s face it that’s what it amounts to like it or not) to do their jobs. Anyone who has given of themselves and made your day good is delighted to be praised and appreciated. It’s probably a culture difference but if someone wants to play Father Christmas fine, but this girl would never eat anything a stranger brought on board. Mother always told me not to take sweeties from strange men.
Some of the posts about handing out voucher or making gift packs just comes over as condescending to this European Sourpuss who does not see why people need to be tipped ( for let’s face it that’s what it amounts to like it or not) to do their jobs. Anyone who has given of themselves and made your day good is delighted to be praised and appreciated. It’s probably a culture difference but if someone wants to play Father Christmas fine, but this girl would never eat anything a stranger brought on board. Mother always told me not to take sweeties from strange men.
#71
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,702
What is wrong with genuine, non-materialistic appreciation? Why need to bring gifts to strangers prior to you knowing them?
And the ‘they know who I am’ argument.. Really? They do not know you as a person, they know you as a membership number.
I always find that genuine interest in people and a sincere thank you goes a lot further than anything else.
This week I found myself on a J flight to the Middle East where the passenger behind me was throwing a tantrum about something completely insignificant while still on the ground, and it was clear that he had a disrespect towards women. I asked the crew member who was being targeted to ask her supervisor to come talk to me at his convenience, because this was an absolutely unfair situation - I gave them both my contact details in case any complaint would be filed, and said I would like to present my perspective in such event, Not only were they extremely appreciative (supervisor took her side 100%) and she was close to tears of joy for me standing up for her.
To me, that is sincerity. Be kind, respectful and sincere (and not creepy) - that will help make the world a better place.
And the ‘they know who I am’ argument.. Really? They do not know you as a person, they know you as a membership number.
I always find that genuine interest in people and a sincere thank you goes a lot further than anything else.
This week I found myself on a J flight to the Middle East where the passenger behind me was throwing a tantrum about something completely insignificant while still on the ground, and it was clear that he had a disrespect towards women. I asked the crew member who was being targeted to ask her supervisor to come talk to me at his convenience, because this was an absolutely unfair situation - I gave them both my contact details in case any complaint would be filed, and said I would like to present my perspective in such event, Not only were they extremely appreciative (supervisor took her side 100%) and she was close to tears of joy for me standing up for her.
To me, that is sincerity. Be kind, respectful and sincere (and not creepy) - that will help make the world a better place.
#72
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,179
What is wrong with genuine, non-materialistic appreciation? Why need to bring gifts to strangers prior to you knowing them?
And the ‘they know who I am’ argument.. Really? They do not know you as a person, they know you as a membership number.
I always find that genuine interest in people and a sincere thank you goes a lot further than anything else.
This week I found myself on a J flight to the Middle East where the passenger behind me was throwing a tantrum about something completely insignificant while still on the ground, and it was clear that he had a disrespect towards women. I asked the crew member who was being targeted to ask her supervisor to come talk to me at his convenience, because this was an absolutely unfair situation - I gave them both my contact details in case any complaint would be filed, and said I would like to present my perspective in such event, Not only were they extremely appreciative (supervisor took her side 100%) and she was close to tears of joy for me standing up for her.
To me, that is sincerity. Be kind, respectful and sincere (and not creepy) - that will help make the world a better place.
And the ‘they know who I am’ argument.. Really? They do not know you as a person, they know you as a membership number.
I always find that genuine interest in people and a sincere thank you goes a lot further than anything else.
This week I found myself on a J flight to the Middle East where the passenger behind me was throwing a tantrum about something completely insignificant while still on the ground, and it was clear that he had a disrespect towards women. I asked the crew member who was being targeted to ask her supervisor to come talk to me at his convenience, because this was an absolutely unfair situation - I gave them both my contact details in case any complaint would be filed, and said I would like to present my perspective in such event, Not only were they extremely appreciative (supervisor took her side 100%) and she was close to tears of joy for me standing up for her.
To me, that is sincerity. Be kind, respectful and sincere (and not creepy) - that will help make the world a better place.
#73
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
I fear that we are heading down the same road as some other countries, where appreciation of service can only be shown by showering the person with money and gifts - and where, in fact, such a materialistic show of appreciation is now expected by the person whose job it is to serve you.
I like living in a country where, for the most part, a simple smile and "thank you" are still sufficient.
I like living in a country where, for the most part, a simple smile and "thank you" are still sufficient.
#74
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,702
We did not hear a peep from the guy after that, but I had a great talk with the crew in the galley after that about everything from life to careers and all.. And all this was as human to human, not ‘service staff to passenger’!
I fear that we are heading down the same road as some other countries, where appreciation of service can only be shown by showering the person with money and gifts - and where, in fact, such a materialistic show of appreciation is now expected by the person whose job it is to serve you.
I like living in a country where, for the most part, a simple smile and "thank you" are still sufficient.
I like living in a country where, for the most part, a simple smile and "thank you" are still sufficient.
#75
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,179
Thank you, madam Pucci! Just doing what is right, and helping someone being treated unfairly is the least we all can do. As a side note, the captain was ready to offload the guy, from what I was told based on the crew’s account of things and the support they received.
We did not hear a peep from the guy after that, but I had a great talk with the crew in the galley after that about everything from life to careers and all.. And all this was as human to human, not ‘service staff to passenger’!
I could not agree more!!
We did not hear a peep from the guy after that, but I had a great talk with the crew in the galley after that about everything from life to careers and all.. And all this was as human to human, not ‘service staff to passenger’!
I could not agree more!!