Nov 17, 2021, 7:37 am
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Jan 13, 2022, 4:18 am
#1126
Join Date: Aug 2019
Programs: BA Exec Gold
Posts: 372
Has anyone figured out how I can make a booking for (only) a household account member?
I can select that I want to book for another person, however it keeps my details in as the one for whom the booking is and I can't change these.
(Please apologize if this had been answered before.)
I can select that I want to book for another person, however it keeps my details in as the one for whom the booking is and I can't change these.
(Please apologize if this had been answered before.)
When you reach the name field with your name already showing as the traveller, click on 'Is the payment cardholder travelling on this booking' and click NO. You will then get a drop down menu of the other names in the account from which to choose. You can then proceed to pay and still use your card to pay.
Jan 13, 2022, 4:56 am
#1127
Join Date: Aug 2009
Posts: 96
I presume that you're booking an avios ticket.
When you reach the name field with your name already showing as the traveller, click on 'Is the payment cardholder travelling on this booking' and click NO. You will then get a drop down menu of the other names in the account from which to choose. You can then proceed to pay and still use your card to pay.
When you reach the name field with your name already showing as the traveller, click on 'Is the payment cardholder travelling on this booking' and click NO. You will then get a drop down menu of the other names in the account from which to choose. You can then proceed to pay and still use your card to pay.
The way you describe it, is how it used to work. Unfortunately for me this is not working anymore. When clicking on "no", the traveller details remain mine and unchangeable...
Jan 13, 2022, 5:38 am
#1128
Join Date: Aug 2019
Programs: BA Exec Gold
Posts: 372
I wonder whether your household account was somehow corrupted in the recent IT changes involving Household accounts. I feel for you.
Jan 13, 2022, 5:52 am
#1129
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
And it looks the bug has been around for years: Why can we not book a reward flight for another person on BAEC?
Jan 14, 2022, 8:32 am
#1131
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,398
I still cant log in to the app......emailed BA and response as below today in case it helps any one. My IOS is up to date ,I have reinstalled the app, changed password etc.....my better half has no problem logging in.
"Thank you for your email.
I am very sorry to hear you are having issues logging into your account. This is a known issue that has been logged with our IT team and is still being looked into. Currently we do ask members to ensure they are using the most up to date version of the app, if your phone has any pending system updates this can also cause issues. When logging into the app, we also ask members to use their membership number as their log in ID instead of the registered email, as some members do have emails registered to other accounts (for example any member under the age 18 can use the same email).
Unfortunately this is all I will be able to advise at this stage, I have passed your details on to our IT team as currently on our system we are showing no unsuccessful log in attempts for your account, it may be that the BA app is not registering your log in attempts at all.
Please accept my sincere apologies for any disappointment and inconvenience this may have caused.
Please feel free to let us know if we can help you with anything else.
Kind regards"
"Thank you for your email.
I am very sorry to hear you are having issues logging into your account. This is a known issue that has been logged with our IT team and is still being looked into. Currently we do ask members to ensure they are using the most up to date version of the app, if your phone has any pending system updates this can also cause issues. When logging into the app, we also ask members to use their membership number as their log in ID instead of the registered email, as some members do have emails registered to other accounts (for example any member under the age 18 can use the same email).
Unfortunately this is all I will be able to advise at this stage, I have passed your details on to our IT team as currently on our system we are showing no unsuccessful log in attempts for your account, it may be that the BA app is not registering your log in attempts at all.
Please accept my sincere apologies for any disappointment and inconvenience this may have caused.
Please feel free to let us know if we can help you with anything else.
Kind regards"
Jan 15, 2022, 10:19 am
#1133
Join Date: May 2014
Posts: 411
https://estore.aerlingus.com
Jan 16, 2022, 1:10 am
#1134
Join Date: Feb 2018
Programs: Mucci, BAEC Silver, IHG Platinum Elite
Posts: 1,038
I know it is not the point and BA really need to sort this out, but if you want avios for your meal you could look on the Aer Lingus estore to see if it is on there and then transfer any avios earned to BA later.
https://estore.aerlingus.com
https://estore.aerlingus.com
Jan 29, 2022, 9:06 am
#1135
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,950
I can't move Avios from BA to Iberia at the moment, it returns an error message: Combine my Avios is not available at the moment. Please try again later
Is anyone alse having similar issues?
Is anyone alse having similar issues?