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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

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Old Nov 17, 2021, 7:37 am
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BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6. TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)

'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…

ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

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Old Nov 28, 2021, 2:18 am
  #901  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Originally Posted by ademanuele
I flew BA Wednesday and Avios/Tier points have not been credited yet? Is the new system taking longer to credit?
I think it is more that they are still catching up crediting atm, the system was down for about a week.
KARFA is online now  
Old Nov 28, 2021, 2:58 am
  #902  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
I think it’s too early to tell tbh. BAEC still seems to be in catch up mode from the outage.
golfmad likes this.
KARFA is online now  
Old Nov 28, 2021, 3:14 am
  #903  
 
Join Date: May 2014
Posts: 7,237
The outbound (BA) of a BA-IB flight I did 7 days ago posted yesterday. The IB leg is still missing in action (same booking, BA ticket stock).

Another new "feature" I have stumbled upon is that the "claim missing avios" form in Exec Club doesn't seem to be working.
13901 is offline  
Old Nov 28, 2021, 3:15 am
  #904  
 
Join Date: Jan 2011
Location: UK
Programs: BA Gold
Posts: 856
A little strange, you would have thought a computer system would have processed by now, I suspect some manual processing is going on?
ademanuele is offline  
Old Nov 28, 2021, 3:18 am
  #905  
FlyerTalk Evangelist
 
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,262
My BA flight on 13/11 took 9 days and 22/11 took 8 days
mikeyfly is offline  
Old Nov 28, 2021, 5:21 am
  #906  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Originally Posted by KARFA
I think it’s too early to tell tbh. BAEC still seems to be in catch up mode from the outage.
Until we have evidence that everything has caught up and the system settled back into 'normal' mode (whatever that is), then we'll continue to keep all the discussion about the post-upgrade fallout in this single thread.
KARFA likes this.
Oxon Flyer is offline  
Old Nov 28, 2021, 6:04 am
  #907  
 
Join Date: Aug 2007
Location: London, United Kingdom
Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion
Posts: 4,739
Originally Posted by rapidex
Still no household account or friends and family for me.
All my friends and family have vanished and (if I read it right) i can only add friends and family to members of a household account, which is not what I want. I have to add them as travelling companions instead.. Is that right? If it is I suppose there are worse things in life than to have to re-type former friends and family as travelling companions, but an irritation nonetheless.
hsmall is offline  
Old Nov 28, 2021, 7:48 am
  #908  
Suspended
 
Join Date: Oct 2021
Posts: 885
Originally Posted by hsmall
All my friends and family have vanished.
Did you say something unpleasant at dinner recently?
Flyertalker001342 is offline  
Old Nov 28, 2021, 8:53 am
  #909  
 
Join Date: Dec 2014
Location: Fort Lauderdale
Posts: 377
Chase BA card avios from November 13 statement have never showed up. Missing 15,056. Still waiting. Called chase and they call the executive club with me on hold. As usual the executive club number disconnected us.
wesport is offline  
Old Nov 28, 2021, 10:03 am
  #910  
 
Join Date: May 2020
Posts: 17
Originally Posted by Juice000
Same deal here, frustrating
I assume this is still the case? Tried to rebook AA award, don't see anything ever. Can see award space on American side. Called in and rep couldn't see anything, but didn't act like anything strange was going on. Found this thread afterward.
vbzf is offline  
Old Nov 28, 2021, 10:25 am
  #911  
Suspended
 
Join Date: Oct 2021
Posts: 885
Originally Posted by wesport
As usual the executive club number disconnected us.
Looks like things are back to normal.
Flyertalker001342 is offline  
Old Nov 28, 2021, 10:57 am
  #912  
 
Join Date: May 2013
Posts: 9
Originally Posted by vbzf
I assume this is still the case? Tried to rebook AA award, don't see anything ever. Can see award space on American side. Called in and rep couldn't see anything, but didn't act like anything strange was going on. Found this thread afterward.
Yes, still isn’t working. Not sure what to do at this point. No AA awards showing.
Juice000 is offline  
Old Nov 28, 2021, 1:42 pm
  #913  
 
Join Date: Oct 2019
Location: West of Cowtown, TX
Programs: BA Silver,AA,EI&UA
Posts: 85
Originally Posted by wesport
Chase BA card avios from November 13 statement have never showed up. Missing 15,056. Still waiting. Called chase and they call the executive club with me on hold. As usual the executive club number disconnected us.
Also waiting for Nov. Chase BA card avios plus bonus spend award.
Nil SeAnn is offline  
Old Nov 28, 2021, 9:22 pm
  #914  
 
Join Date: Aug 2011
Posts: 299
Have you guys noticed pricing mistakes on BA award flights out of NYC/DFW/LGA?
I'm seeing one way DFW to LHR on June 9th as Off Peak for 2 adults and 2 kids over 2 showing as 65K miles and 976 in fees in total for the 4 tickets.
There should have been way miles for such booking

Same exact flight shows on AA as 120K + 936 in tax
ddavid1101 is offline  
Old Nov 28, 2021, 10:44 pm
  #915  
 
Join Date: Apr 2005
Location: The Internet
Programs: Alaska Mileage Plan
Posts: 714
BA periodically runs sale fares in economy class. This is neither unusual nor a particularly great deal.

Originally Posted by ddavid1101
Have you guys noticed pricing mistakes on BA award flights out of NYC/DFW/LGA?
I'm seeing one way DFW to LHR on June 9th as Off Peak for 2 adults and 2 kids over 2 showing as 65K miles and 976 in fees in total for the 4 tickets.
There should have been way miles for such booking

Same exact flight shows on AA as 120K + 936 in tax
TProphet is offline  


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