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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

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Old Sep 19, 2021, 1:29 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sayling
Have your double Tier Points posted? If not (and 30 days 14 working days (changed Dec 2022) - have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.

This post contains:
  • Link to saved copies of the Terms and Conditions (UK)
  • Change history of the UK T&C
  • Current UK T&C (when maintained)
  • Some FAQs originally compiled by firstlight (I think)
  • Original US T&C added by Oxon Flyer
Historical T&C (UK)
See this post for historical terms and conditions

Change history:
Changes, correct as at 27 September 2023
  1. Condition 1.b) addition: "Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points."
  2. Condition 1.e) addition (original 1.e now 1.g): "The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days."
  3. Condition 1.f) addition: "Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify."
As at 20 July 2023, extended to 31 December 2024
Now extended to 31 December 2023

Changes, correct as at 20 July 2023
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024."

Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2023."
  2. Condition 1.d) changed to: "The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.", with original 1.d) now as 1.e)
  3. Condition 4. now refers to "within 14 working days of the return flight"

Changes, 'correct as at 20 December 2022':
  1. Condition 1.c) changed to: "The hotel/car element must be for a minimum of five nights for travel before 31 December 2023" (was 'whole trip')
  2. Condition 4. changed to: "Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return sector which is part of a Qualifying Booking." (was 30 / 60 days) - possibly due to automation of the process

Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)

This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.

1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:

a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.

b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.

c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.

d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.

e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.

f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.

g) The participant must register their British Airways Executive Club number against their booking prior to travel.

2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All holiday packages are offered subject to availability.

7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 September 2023.

10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.

Frequently Asked Questions

1. Do the points post automatically?
There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.

2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.

3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return. There’s mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.

4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.

5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.

6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)

7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.

8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer

9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.

10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.

11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.

12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.

13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.

14. Do bonus TPs count towards lifetime tier point totals?
Yes.

15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.

16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.




Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.


This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.


1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:

a)       The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.

b)      The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.

c)       The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.

d)      The participant must register their British Airways Executive Club number against their booking prior to travel.



2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All vacation packages are offered subject to availability.

7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 July 2023.

10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.

13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

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Old Aug 28, 2022, 9:09 am
  #1651  
 
Join Date: Aug 2022
Posts: 3
Originally Posted by Fatdickie



I would suggest there is a fair chance of that happening..........just saying like! 😉

It's a real shambles

There are people waiting months and months for their BAH bonus despite chasing many times... ,
Others receiving the Bonus after a little over a month, whilst other flyers are getting the Double Bonus, then a little while later getting the same Double bonus credited again, so a triple bonus...

Complete shambles[/QUOTE]

Would you be able to say what the Reference was given as for the additional tier points?
Melw00d is offline  
Old Aug 28, 2022, 9:29 am
  #1652  
 
Join Date: Feb 2019
Location: UK. West Sussex
Programs: BAEC. Gold
Posts: 786
Originally Posted by i_concur
I’ve ended up with triple points after contacting the gold helpline. They’ve manually added them then the standard bonus arrived 90 o days or so after we got back.
I seem to remember some earlier posts as well
Fatdickie is offline  
Old Aug 28, 2022, 12:40 pm
  #1653  
 
Join Date: Aug 2016
Posts: 32
Just got the Tier Points from a March Holiday without chasing. I'm happy as it they count for new tier point year, Thank you BA intern.
Mirp is offline  
Old Aug 29, 2022, 2:24 am
  #1654  
Hilton Contributor Badge
 
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,976
Finally got our Christmas bonus points.

Now need 455 more before Christmas......
firstlight likes this.
GentleGiant is offline  
Old Aug 29, 2022, 3:23 am
  #1655  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,353
Originally Posted by Melw00d
It's a real shambles

There are people waiting months and months for their BAH bonus despite chasing many times... ,
Others receiving the Bonus after a little over a month, whilst other flyers are getting the Double Bonus, then a little while later getting the same Double bonus credited again, so a triple bonus...

Complete shambles
Would you be able to say what the Reference was given as for the additional tier points?[/QUOTE]

Originally 30 days for trips booked before late December 21, extended to 60 days for trips booked after that.

Our average time from getting original tps to getting bonus tps added has been around 21 days, that has required significant intervention. However since together we've had 3850 bonus tps from the offer I guess we should not complain.
firstlight is online now  
Old Aug 29, 2022, 6:04 am
  #1656  
 
Join Date: Dec 2009
Location: Aberdeen
Programs: BA Gold, Flying Blue Plat, UA Silver, Bonvoy Titanium Lifetime, Hilton Diamond, IHG Gold Ambassador
Posts: 537
Finally, on August 25th, got the double points credit for my trip that was completed back on January 12th!
redpalmetto is online now  
Old Aug 29, 2022, 7:22 am
  #1657  
 
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,483
No sign of the extra points I've tried to chase for the Wife. Got back on the 12th but she's back on a plane on Wednesday and in W on AA, so was hoping Gold would help with any potential for OpUps or in case of Irrops. Didn't raise a case for myself, but since my year is September it seems there's a decent chance I may also have to get them to sort stuff out post hoc.

Q: if the points eventually post and she gets retrospectively realised as Gold for these flights, but the [BA coded] earnings be adjusted too or is that going to be another pain to chase?
etiene is online now  
Old Aug 29, 2022, 10:54 am
  #1658  
 
Join Date: May 2012
Location: London, UK
Programs: BA Gold, Hotels.com Gold
Posts: 390
Originally Posted by gingerlucy
It's 30 days today since we returned from our last trip so I had in my diary to start chasing, but thought I'd check this thread first.

I never would have thought to check my balance at BA but miraculously my TPs posted unprompted on 19 August too! The effective date appears to be the posting date, not the flight date, which would have been in my previous collection year, so that is a result in getting an unexpected head start on this year.

But inevitably my husband's points from the same trip have not posted, and he is the one who needs this trip for gold with a later year end than me. So here we go again with the chasing... Even when they "get it right" by posting the points themselves, they can't actually get it right.
Further update to this - my husband's points posted by themselves a week after mine, with no chasing as I had not got round to it yet. His posting was listed as "Avois Adjustment", mine was just "Avios" but with the narrative "BA Holidays - Tier Point Award". Previously-chased trips came through as "Tier Points Adjustment". Go figure.

That's all from me as that was the last of our three qualifying holidays, and the only one that posted without many, many chasers. In the end we both got Gold status out of it for the first time (counting chickens a tiny bit as he needs a couple of flights we have booked for October to get over the line) and so overall a very good promo for us but my god, they made it hard.

Thanks as ever to all the thread contributors who've virtually held my hand through the the waiting and chasing, and best of luck to all of you still waiting!
mikeyfly, Fatdickie and sayling like this.
gingerlucy is offline  
Old Aug 29, 2022, 11:07 am
  #1659  
 
Join Date: Feb 2019
Location: UK. West Sussex
Programs: BAEC. Gold
Posts: 786
Originally Posted by gingerlucy
Further update to this - my husband's points posted by themselves a week after mine, with no chasing as I had not got round to it yet. His posting was listed as "Avois Adjustment", mine was just "Avios" but with the narrative "BA Holidays - Tier Point Award". Previously-chased trips came through as "Tier Points Adjustment". Go figure.

That's all from me as that was the last of our three qualifying holidays, and the only one that posted without many, many chasers. In the end we both got Gold status out of it for the first time (counting chickens a tiny bit as he needs a couple of flights we have booked for October to get over the line) and so overall a very good promo for us but my god, they made it hard.

Thanks as ever to all the thread contributors who've virtually held my hand through the the waiting and chasing, and best of luck to all of you still waiting!

That's brilliant for both of you
and only 30 days...

Theres hope for the rest of us 😊
Fatdickie is offline  
Old Aug 30, 2022, 4:07 am
  #1660  
 
Join Date: Oct 2009
Location: Central Scotland
Programs: BAEC Gold, Miles & More Silver, Privilege Club Silver
Posts: 544
Originally Posted by BESTEDIFLYER
Double tier points came through today, had waited 70 days after my return before emailing the address in the wiki and as on previous occasions the double points posted 10 days later. Mrs B’s points also showing in her account.
On checking my account on the app and staying on the recent transactions page for longer than normal it shows that I have earned double tier points for my trip to South Africa at the start of the year. Returned on the 5th March 3 days before my year end. Was there for 5 weeks but only had car hire for the last 6 days and hadn’t thought about it qualifying for the double points, therefore hadn’t queried not receiving the double points.
They must be checking everything or my email about another holiday must have brought this to light. Had made Gold for last year and also this year so it will only make a difference to my lifetime total, but still more than happy 😊.
Should add Mrs B in same boat.
BESTEDIFLYER is offline  
Old Aug 30, 2022, 4:35 am
  #1661  
 
Join Date: Mar 2021
Location: Near Manchester
Programs: BAEC Gold
Posts: 397
Something strange in my BAEC today. Returned last week from a US trip booked via BA Holidays,

10+90+140 was the TPs for the flights posted as usual. Waiting for 30 days to pass before I chase for the double TPs.

Way down in amongst Junes records was 25th August, and 90 TPs awarded with 0 avios. That's clearly the double TPs, but the only one.

Caught me unawares, but the other 150 TPs have yet to post.
LancashireFlyer is offline  
Old Aug 30, 2022, 11:09 am
  #1662  
 
Join Date: Jul 2007
Programs: BAEC OW Gold/Emerald
Posts: 540
Pleasantly surprised to receive a double TP award as I thought I would not be eligible.
Booked flight + car to USA arriving on Friday and departing the following Tuesday (4 nights).
I was thinking I would not make it to Gold, but I have now.
GlasgowBlue and Fatdickie like this.
IntVic is offline  
Old Aug 30, 2022, 6:33 pm
  #1663  
 
Join Date: Sep 2019
Location: UK
Posts: 264
I completed a qualifying holiday on 3 Apr 2022. Sent reminder emails on 20 June (to all emails previously mentioned on this thread), 8 August (only to the BAH email) and finally on 27 August (to the social media email).
Additional tier points showing as posted on 27 August but with a transaction date of 26 March, which is the same date that we left LHR on the holiday.

Dates are meaningless as already had enough TPs to retain gold.
Yanshuf is offline  
Old Aug 31, 2022, 6:21 am
  #1664  
 
Join Date: Jun 2019
Programs: BAEC Gold
Posts: 39
Like many, I have had a glut of BA Bonus TP land in the last 48 hours, enough that Gold is within reach.

What are the chances of getting the next bonus TP in less than 30 days?

I have a return coming back 15th Sep, then another flight departing the 10th Oct. The Bonus TP will take me to gold, which would be nice.

TIA
OftenLost99 is offline  
Old Aug 31, 2022, 6:35 am
  #1665  
 
Join Date: Nov 2021
Programs: BAEC
Posts: 331
Originally Posted by OftenLost99
Like many, I have had a glut of BA Bonus TP land in the last 48 hours, enough that Gold is within reach.

What are the chances of getting the next bonus TP in less than 30 days?

I have a return coming back 15th Sep, then another flight departing the 10th Oct. The Bonus TP will take me to gold, which would be nice.

TIA
According to the T&C, you should expect them within 60 days of your return. Recent activity seems to suggest that there is a degree of award automation being introduced, possibly because the poor sod that has been doing this manually for so long had a nervous breakdown...

So, fingers crossed, the chances are good!
GlasgowBlue and OftenLost99 like this.
sayling is online now  


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