SITA [airline IT provider] data breach, some BAEC data compromised
Mar 5, 2021, 11:37 am
#32
Join Date: Oct 2016
Location: London
Programs: BAEC Gold
Posts: 408
There's no point in trying to change your password, BA have most likely locked everyones out and will probably do a slow slow approach, especially after what happened the last time. They won't be taking any risks. BA will be swamped with many callers now, better to leave it for few days. Unlikely, anyone will get into your account as its locked out.
Mar 5, 2021, 11:37 am
#33
Join Date: Nov 2012
Location: Cambridgeshire
Programs: Varies
Posts: 1,298
What an utter pain in the arse. I had to reset the password several times even though I swapped to using my email address rather than my membership number.
I much preferred using my membership number to log in but that seems impossible now.
I'm very grumpy today anyway due to other companies screwing up, having 40 minute waits on the phone, being passed to 8 different people at one of them, etc etc. None of that is BA's fault, but I wish companies would acknowledge that they're not the only one we deal with on a regular basis, and that it would be really helpful if they made it easier for us to do simple things. Having to reset my password three times, and then having to re-sign in on the app on various mobile devices is the icing on the cake today.
Rant over. I have no problem with having to change my password every now and then - in fact it's a good idea. But I just wish, for once, something would work first time.
edited to add, it does work now
I much preferred using my membership number to log in but that seems impossible now.
I'm very grumpy today anyway due to other companies screwing up, having 40 minute waits on the phone, being passed to 8 different people at one of them, etc etc. None of that is BA's fault, but I wish companies would acknowledge that they're not the only one we deal with on a regular basis, and that it would be really helpful if they made it easier for us to do simple things. Having to reset my password three times, and then having to re-sign in on the app on various mobile devices is the icing on the cake today.
Rant over. I have no problem with having to change my password every now and then - in fact it's a good idea. But I just wish, for once, something would work first time.
edited to add, it does work now
Mar 5, 2021, 11:38 am
#34
Join Date: Jun 2017
Posts: 2,280
not just BA is affected. SQ n CX have also revealed same situation. I think many other more airlines are affected.
Mar 5, 2021, 11:40 am
#37
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,440
So much for a quiet weekend for the IT team.
I’ve just received the email. It’s a little strange to say oh company X has a breach and we have nothing to do with it, they don’t have your info or password but can you change your password just incase.
I understand why and this might be precautionary but what are you actually saying?!
I’ve just received the email. It’s a little strange to say oh company X has a breach and we have nothing to do with it, they don’t have your info or password but can you change your password just incase.
I understand why and this might be precautionary but what are you actually saying?!
Mar 5, 2021, 11:45 am
#39
Join Date: Aug 2015
Location: London, UK
Programs: BA (GFL, GGL, CCR); Marriott (Lifetime Titanium); HH (Diamond); Hertz (PC)
Posts: 8
Have had the same experience as everybody above. Just called GGL line. Sounds like they're getting inundated with calls about this. I feel sorry for them having to deal with this at 6.30pm on a Friday night.
GGL line confirmed that my account is locked and on the phone we tried to unlock it with a new password after they sent me a reset link, but, as with others above, it is not recognising the BAEC number. So failed which GGL operator was not expecting. He confirmed it will go to another department to unlock.
So have decided to just leave it till Monday and let them sort it out. If the account is locked, and they have told me that, and they have confirmed my current balances in an email, then I am ok to wait while they get themselves sorted.
GGL line confirmed that my account is locked and on the phone we tried to unlock it with a new password after they sent me a reset link, but, as with others above, it is not recognising the BAEC number. So failed which GGL operator was not expecting. He confirmed it will go to another department to unlock.
So have decided to just leave it till Monday and let them sort it out. If the account is locked, and they have told me that, and they have confirmed my current balances in an email, then I am ok to wait while they get themselves sorted.
Mar 5, 2021, 11:46 am
#40
Join Date: Nov 2016
Programs: BAEC Silver
Posts: 457
I did the password change and am now back into my account, but I had to switch from using my membership number to my email address as my username... that seems to be the key to resolving the issue with 'membership number not recognised'
Mar 5, 2021, 11:47 am
#41
Join Date: Jan 2007
Posts: 100
Well this sucks... The website now doesn't recognise my membership number nor either of the email addresses BA has registered for me as a valid login username. Yet it will let me change my password using the exec club number.
If it wasn't for the few hundred thousand Avios I think I'd give up and start again tbh.
If it wasn't for the few hundred thousand Avios I think I'd give up and start again tbh.
Mar 5, 2021, 11:52 am
#43
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,440
Well this sucks... The website now doesn't recognise my membership number nor either of the email addresses BA has registered for me as a valid login username. Yet it will let me change my password using the exec club number.
If it wasn't for the few hundred thousand Avios I think I'd give up and start again tbh.
If it wasn't for the few hundred thousand Avios I think I'd give up and start again tbh.
Mar 5, 2021, 11:53 am
#44
Join Date: Oct 2019
Location: clue is in the nym
Programs: BA Gold, TP Gold, VS Gold, Hilton Diamond, IHG Diamond, Hyatt Globalist, Marriott Platinum
Posts: 833
Sita had informed Malaysia Airlines, Singapore Airlines, Finnair and a South Korean carrier called Jeju Air that their passengers had been affected by the breach of its passenger service system (PSS) servers,”