SITA [airline IT provider] data breach, some BAEC data compromised
Mar 5, 2021, 11:14 am
#16
Join Date: Aug 2020
Location: Newquay
Programs: BA Silver, TAP Gold, Hilton Diamond
Posts: 99
SITA themselves have confirmed the breach on their website, so I'm inclined to believe it. https://www.sita.aero/pressroom/news...rity-incident/
Mar 5, 2021, 11:16 am
#17
Join Date: Aug 2019
Programs: BA
Posts: 17
Maybe this is helpful to others - received the same email, always use my BA membership number to login and got the same "details not recognised" re-direct on the website when trying to login.
After several failed attempts, tried my registered email address instead (which I never ever ever use to login) and that did the trick. Was then prompted to reset my password after getting a verification code.
Even after the reset, can now only login using my email and not my membership number, including on the app on all devices.
After several failed attempts, tried my registered email address instead (which I never ever ever use to login) and that did the trick. Was then prompted to reset my password after getting a verification code.
Even after the reset, can now only login using my email and not my membership number, including on the app on all devices.
Mar 5, 2021, 11:20 am
#18
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,324
Reset my password. Had the same issue where the Membership ID wasn't recognized but just hit Forgot Password/PIN and it worked fine.
Folks, it takes about 30 seconds. Nothing to get excited about if your membership ID doesn't work.
Folks, it takes about 30 seconds. Nothing to get excited about if your membership ID doesn't work.
Mar 5, 2021, 11:23 am
#19
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 663
I received the email after I had a mini panic attack thinking my account had been compromised since I could not access it.
This could have been handled better...
This could have been handled better...
Mar 5, 2021, 11:26 am
#23
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
I have the "We are not able to recognise the membership number that you have supplied. Please check and re-enter" and this is after using the password reset functionality. Same on the BA app as well - it no longer recognises the password / PIN combination. What a shambles. It's a good job so few of us are flying with BA at the moment 
Mar 5, 2021, 11:26 am
#24
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
You might have been lucky. I have reset my password twice now and still getting the same error message.
Mar 5, 2021, 11:26 am
#25
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,843
Mar 5, 2021, 11:28 am
#26
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 747
Mar 5, 2021, 11:29 am
#27
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
From the Grauniad:
The breach was linked to frequent flyer data but was limited to “your name, tier status and membership number”, the email from Air New Zealand said.
Mar 5, 2021, 11:33 am
#29
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
I have the "We are not able to recognise the membership number that you have supplied. Please check and re-enter" and this is after using the password reset functionality. Same on the BA app as well - it no longer recognises the password / PIN combination. What a shambles. It's a good job so few of us are flying with BA at the moment
Mar 5, 2021, 11:33 am
#30
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,324
So having got this error I tried logging in with my e-mail address instead of my BAEC number. That took me to a page asking to verify my identity and an option to send a code via SMS or e-mail. The SMS code didn't arrive, so I tried the e-mail option. It did arrive and I was then able to change my password yet again. Logging in with my BAEC number *still* didn't work, but logging in using my e-mail address did.