let_BAegones_be

Thanks CWS. I called them today, the lady on the phone said it wasn’t ticketed and she fixed it.

I am glad I have done this, the flights is looking busy in CE.
It extends to 9 rows and only 9 seats left that are empty or blocked.

BAeuro

Does anyone know about this or should I try and contact BA?

Reetmafreen

Just wondering if anyone has experienced the following... I booked a trip for my SIL and her family on 075 stock as they live in Spain, so I was making use of the direct MAD-LAX flight on the outbound and coupled that with a codeshare on BA on the SAN-LHR return as they stop off to see other family before returning to Spain. As they have no status, I booked seats for them on the BA flight. This is the only direct transaction I have with BA.

Given that SAN is not one of the approved US points of entry and that BA have already cancelled their flights for July, I’m not hopeful for the August schedule. On top of that, IB is showing zeros across the board for their MAD-LAX service though early October which is when the seasonal service ends for the year, so I don’t see either flight operating. Any issues with getting the seat reservation fees refunded if any combination of flight cancellation occurs?

SilverSkier

I can confirm that ringing YouFirst works. I have recently been notified of a downgrade from F to J on an upcoming flight in July - I rang YouFirst and was offered a reroute, but I asked for a refund instead. The refund was quickly processed and the full amount was back on the Amex card within a few days.

slayers_88

Hi, Sorry if this has been asked before, but I did not see an answer in the thread main message. If my BA flight has been cancelled, how long after my original flight am I allowed to rebook the flights? Most of my cancelled plans are going to be moved by 1 year (weddings, festivals...) but BA does not sell the flights yet, and I don't want to get the voucher in case the prices are much higher when they released the flights.

For example if I had a cancelled flight on the 1st July 2020, and I want to move it to July 2021 (once the new dates are announced and BA sells the flights), is it possible to rebook around August/September? Or do I lose my right to rebook the flight and I lose my money after X days of the original dates?

Thanks

corporate-wage-slave

You may want to look at some of the more recent posts above, but in summary the problem you have is that you can only use the Coronavirus Guideline Update 4 for one year after your tickets were issued, typically the day you booked. Thereafter you would be on a FTV, which may involve a fare difference.

Barnaby100

AA have canceled largely BA flights trips.19th July. The flights have already change multiple times (at least 10 changes prior to this one)

AA have not given an option to rebook- can I insist that they do? The revised outward flights are still flying- the return looks more tricky.

One of your flights was canceled and we're unable to rebook your trip. Don't worry, the value of your ticket is safe.

If you'd like to travel within the next 72 hours, please call 800-541-3692 for help. If you don't plan to travel within that time, there's no need to call right now.

You can either:

1. Wait until you're ready to rebook your new trip and call to use the value of your unused ticket and seat purchase.

2. Request a refund for your ticket.

sofasurfer

I could use a little help with this one. Been biding my time, keeping an eye on things, and have spotted something that has raised a tiny flag - so figured it was worth posting now.

The following were booked using BAEC Avios:

Booking 1 (single PNR)
Thu 30 Jul YYZ-DUB-LHR EI126/154 now unbookable on EI site

Booking 2 (separate PNR)
Tue 4 Aug LHR-DUB BA828 bookable on BA site, departure time has changed by 5 minutes

Booking 3 (separate PNR)
Tue 4 Aug DUB-YYZ EI127 now unbookable on EI site

The plan is to cancel (as the event that was the reason for our trip has been cancelled, and now with the 14 day quarantine period announced, the trip simply isnt feasible anyway) but I have been holding out until the flights get cancelled so we can get the canx fees waived.

Dealing with the EI redemption flights first:
While the first segment isn't until the end of July, I have been checking the EI flights to see if/when they get cancelled (by trying to make dummy bookings on their website for the flights in question). They now appear to be unbookable, but when I enter the respective PNRs on the EI and BA sites, the itineraries are still showing up.
Does anyone know if EI are not cancelling flights until closer to the day of departure, even though they say they have withdrawn service to YYZ? If so, how far out/close in are they making the cancellations?
Otherwise, is this just some kind of known loophole (possibly due to it being EI flights, but booked via BAEC avios, even though ticketed on 125 stock).

As for the BA segment:
It looks like the DUB flights are running, but I wonder if there is any potential for scoring a kindly agent that could cancel all three bookings and waive the charges (as the whole trip is now impossible due to travel restrictions)?
ISTR that with some carriers, a change in departure time can be enough to request a fee free change/canx... but I think this may have been for US carriers (heck, back in the BMI DC days even!) and regardless, I suspect this may be pushing it with BA.
I am pretty sure that in reality, there should be no chance of this, but curious as to whether anyone has tried anything like this and if it has worked...
I am thinking if there is some kind of issue with my EI flights being cancelled, but something not triggering across to the BA systems, and would require agent intervention on those sort it out, it might be worth giving it a shot while I have them on the phone! The worst they can do is say no...

Finally, I have been reading about people being offered vouchers. I would greatly prefer a refund (particularly with the canx fees waivered for the EI segments, which I think should be the case - will assume that it's highly unlikely for the BA segment). Presumably so long as I clearly request a refund, they have to process it? Just a case of being proactive and clear?

Thanks in advance for any help, data points, etc.
(and if the easiest thing to do is wait a bit longer, that is fine. But I figured the EI issue may be of relevance to others who may have departure dates closer in than mine)

corporate-wage-slave

EI are indeed cancelling much later than BA, so it may still be cancelled by Air Lingus. A key issue is whether Canada will resume a more open border policy than now, I think we can safely assume Ireland will be fully open by then. If EI doesn't cancel then you are on the usual USD55 per person per booking redeposit fee, or rebooking without the change fee for at least Booking 1, maybe the other two. There would also be the FTV option potentially, depending on when you booked.

For the BA service LHR-DUB, a 5 minute change doesn't help. I can't see anyone being generous about that, unless the policies change as we get nearer to departure. Worst case there would again be the USD55 redeposit fee.

Add the above two points together, then it seems a repeat of the usual advice, leave it to the last moment, which in the case of Avios is 24 hours before the departure of the first flight on each separate booking - though perhaps 2 days before travel is more sensible.

Jermyn

I had a booking to SEZ issued in October 19 with flight dates in May 2020.

After the flights were cancelled I was presented with rebooking options online - including switching to QR, all the way until EOS. (not just October 2020 as expected)
I waited as I wanted to book for the same week next year but now I cannot access the rebooking page online, since the original flight dates have passed.

Has anybody had success in either:

1. Accessing the rebooking page online, after the dates of the original itinerary have passed?
2. Rebooking over the phone for dates beyond initial issue date +1 year?

flashware

No to the first one (have the same query myself, I have 3 days before I hit that point).

Yes to the second, there's been reports of agents providing some flexibility but I wouldn't rely on it. I'd say it's the exception rather than the norm and systems may well have since been locked down.

I can view dates out to the end of the schedule for mine, but trying to actually book any of them fails so suspect I'm just going to end up refunding mine as it was booked August 2019 and I can't see me being able to rebook and use this by mid August this year.

KARFA

although this may not help you now, i think your example highlights a very important point which i have mentioned a few times.

after flights in a booking are cancelled, if you can move your flights on MMB via the disruption screen to a date you want beyond ticket validity, you should absolutely do that. as noted phone agents will generally stick to the guidelines (although sometimes you can get lucky) but sometimes will just let you do it. if it doesn't re-ticket properly after the online change you can then call just to get that bit done, much harder for them to say no to the new dates if MMB has accepted the changes.

ChemicalWoody

Oh dear. We have a return flight from Gatwick to Gran Canaria in September (Club Europe with Avios & Companion Voucher) now cancelled.
1) As the other Canary Islands are within 300 miles, does that mean we can rebook on the same dates to Tenerife (say) with no need for Avios availability?
2) Alternatively, can we request to be transferred to an Iberia flight to Gran Canaria via Madrid on the same dates, under EU261? Is this easy to do in practice by phoning up?
Thanks

Sam Bee

Just going to pop this on here as might be useful for those looking.

As i'm not a Gold I didn't contact the Gold Line, BUT I did the same thing on the plebs line and got through really quickly.

I'd contacted the phone number on my cancellation e-mail - 020 3250 0145 - gone through the options, and when you press on the Refund option it says "we're too busy" and hangs up on you. Did this 3 times. Then copied Karfa's advice and didn't press a thing. A second option comes though. Pressed nothing. Then go onto hold. Then quickly an agent comes on the line, and processed the Avios & Cash Refund straight away. Took 11 minutes from dialling to processing the cancellation for 2 flights. Poor bloke sounded like he'd taken an absolute battering for months so I think being nice also helped.

moral_low_ground

I thought the below was quite clear and concise and may help some in terms of their rights. It was reported on the BBC in response to some listeners questions.

What are my rights?

• If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines will be struggling to meet that deadline. You can accept, or refuse, vouchers or a rebooking but a voucher will probably be invalid if the airline later goes bust
• If you decide against going on a future flight, which is not yet cancelled, then there is no right to a refund. Different airlines have different rules over what you can do but many are waiving any charges for changing to a later flight or having a voucher instead. Your travel insurance may, or may not, cover you
• If you are stuck in the EU and a UK or EU carrier is not rerouting or helping you, you should be able to come home on any airline you can and bill the original airline for the new ticket. The airline is legally obliged to get you home and they should be rerouting you themselves. If they are failing to do that, they are responsible for the cost of getting you home. But you should not cancel and accept a refund as this ends the airline's duty of care towards you and you won't be able to claim anything back. It is best to pay by credit card, for the back-up option to claim from your card provider
• If you have a package holiday, then a refund should be provided for the whole holiday within 14 days