Mar 11, 2020, 5:58 am
Last edit by: carrotjuice
BAEC notification
updated 25 March 2020
Coronavirus (COVID-19) - Executive Club Tier Flexibility Policy
We understand the substantial impact these unprecedented times are having on the lives of our Executive Club Members. We have taken steps to protect the Tier status and well-earned benefits of our Members.
We’ll be lowering Tier Point thresholds by 30% for all Members due for Tier upgrade or renewal in April, May and June. This results in lower Tier qualification thresholds as laid out below
To ensure our Members still have the opportunity to use their Gold Upgrade Vouchers, Companion Vouchers and Travel Together Tickets earned via a British Airways credit card, we’re applying a six-month expiration extension to any current vouchers.
The situation is constantly changing, which is why we’re continuously reviewing our policy and will communicate any updates.
See here for details: https://www.britishairways.com/en-gb/executive-club/tiers-and-benefits?dr=&dt=British%20Airways%20%7C%20Book%20F lights,%20Holidays,%20City%20Breaks%20%26%20Check% 20In%20Online&scheme=&audience=travel&CUSTSEG=&GGL Member=&ban=c2b728e5fe0683865614c44450048aa6%7C%7C CAM%7C6%7CCTA1%7C1%7C%7C%7C%7CHOME%7C%7C%7C%7CL4%7 C%7C%7C%7Canonymous-inspiration%7C%7C%7C&KMtag=c&KMver=1.0&clickpage=H OME#flexibility
How do I benefit from the Tier Flexibility policy?If you are eligible for a Tier upgrade or renewal under this policy, there is no need to contact us. This will be processed automatically once your Tier Point collection year ends and you will receive an email from the Executive Club team to confirm this.
In the meantime, you will not see any changes to your account until the start of your new Tier Point collection year.
My Tier Point collection year ends in July 2020 or thereafter. Does the Tier Flexibility policy apply to me?The Tier Flexibility policy only applies to Members due for renewal in April, May and June 2020. We understand that the situation is constantly changing, which is why we are continuously reviewing our policies and will be in touch with any changes that are applicable to your membership in the future. There is no need to contact us.
Where can I see my Tier Point collection year end date?This can be viewed on the My Executive Club page or the mobile app. This is shown underneath your current Tier Point total, or at the bottom of the ‘My account’ page on the mobile app.
Do I need to reach the eligible flights required for my Tier to benefit from the 30% Tier Point threshold reduction?The eligible flight requirements have been waived for Members who qualify for the 30% Tier Point threshold reduction in order to renew or upgrade.
I redeemed a Companion Voucher, or Travel Together Ticket, earned via a British Airways credit card on a booking that was changed or cancelled. Does the six-month extension apply to me?If you’ve applied a voucher, or ticket to a booking for travel from 1 March 2020, should your flight(s) get cancelled or you defer your travel to a later date, we will apply a 6-month extension to your voucher. This will happen automatically and there is no need to contact us.
I redeemed a Gold Upgrade Voucher on a booking that was changed or cancelled. Does the six-month extension apply to me?If you’ve applied a voucher to a booking for travel from 1 March 2020, should your flight(s) get cancelled or you defer your travel to a later date, we will apply a six-month extension to your voucher. This will happen automatically and there is no need to contact us.
Is my voucher included in the six-month extension policy?This policy covers all vouchers earned using a British Airways credit card. This includes American Express Companion Vouchers, Chase Travel Together Tickets, RBC Companion Award Vouchers, Asba Companion Vouchers, RSB American Express Companion Vouchers and RSB World Mastercard Companion Vouchers.
This policy also includes Gold Upgrade Vouchers.
I am close to earning a Companion Voucher, or Travel Together Ticket, with a British Airways credit card. Does the 6-month extension apply to me?We want to maximise the opportunity for Members to use their well earned vouchers. If your Companion Voucher, or Travel Together Ticket, earned via a British Airways credit card is issued during March, April, May or June, we will be automatically applying a 6-month extension. This may take some time to reflect in your account, however there is no need to contact us.
This does not currently apply to Gold Upgrade Vouchers.
updated 25 March 2020
Coronavirus (COVID-19) - Executive Club Tier Flexibility Policy
We understand the substantial impact these unprecedented times are having on the lives of our Executive Club Members. We have taken steps to protect the Tier status and well-earned benefits of our Members.
We’ll be lowering Tier Point thresholds by 30% for all Members due for Tier upgrade or renewal in April, May and June. This results in lower Tier qualification thresholds as laid out below
- Bronze: 210 Tier Points
- Silver: 420 Tier Points
- Gold: 1050 Tier Points
- Gold Guest List (Renewal): 2100 Tier Points (not on BA.com, internal only)
Gold Guest List (Upgrade): 3500 Tier Points (not on BA.com, internal only)
To ensure our Members still have the opportunity to use their Gold Upgrade Vouchers, Companion Vouchers and Travel Together Tickets earned via a British Airways credit card, we’re applying a six-month expiration extension to any current vouchers.
The situation is constantly changing, which is why we’re continuously reviewing our policy and will communicate any updates.
See here for details: https://www.britishairways.com/en-gb/executive-club/tiers-and-benefits?dr=&dt=British%20Airways%20%7C%20Book%20F lights,%20Holidays,%20City%20Breaks%20%26%20Check% 20In%20Online&scheme=&audience=travel&CUSTSEG=&GGL Member=&ban=c2b728e5fe0683865614c44450048aa6%7C%7C CAM%7C6%7CCTA1%7C1%7C%7C%7C%7CHOME%7C%7C%7C%7CL4%7 C%7C%7C%7Canonymous-inspiration%7C%7C%7C&KMtag=c&KMver=1.0&clickpage=H OME#flexibility
FAQs
Show all|Hide allHow do I benefit from the Tier Flexibility policy?If you are eligible for a Tier upgrade or renewal under this policy, there is no need to contact us. This will be processed automatically once your Tier Point collection year ends and you will receive an email from the Executive Club team to confirm this.
In the meantime, you will not see any changes to your account until the start of your new Tier Point collection year.
My Tier Point collection year ends in July 2020 or thereafter. Does the Tier Flexibility policy apply to me?The Tier Flexibility policy only applies to Members due for renewal in April, May and June 2020. We understand that the situation is constantly changing, which is why we are continuously reviewing our policies and will be in touch with any changes that are applicable to your membership in the future. There is no need to contact us.
Where can I see my Tier Point collection year end date?This can be viewed on the My Executive Club page or the mobile app. This is shown underneath your current Tier Point total, or at the bottom of the ‘My account’ page on the mobile app.
Do I need to reach the eligible flights required for my Tier to benefit from the 30% Tier Point threshold reduction?The eligible flight requirements have been waived for Members who qualify for the 30% Tier Point threshold reduction in order to renew or upgrade.
I redeemed a Companion Voucher, or Travel Together Ticket, earned via a British Airways credit card on a booking that was changed or cancelled. Does the six-month extension apply to me?If you’ve applied a voucher, or ticket to a booking for travel from 1 March 2020, should your flight(s) get cancelled or you defer your travel to a later date, we will apply a 6-month extension to your voucher. This will happen automatically and there is no need to contact us.
I redeemed a Gold Upgrade Voucher on a booking that was changed or cancelled. Does the six-month extension apply to me?If you’ve applied a voucher to a booking for travel from 1 March 2020, should your flight(s) get cancelled or you defer your travel to a later date, we will apply a six-month extension to your voucher. This will happen automatically and there is no need to contact us.
Is my voucher included in the six-month extension policy?This policy covers all vouchers earned using a British Airways credit card. This includes American Express Companion Vouchers, Chase Travel Together Tickets, RBC Companion Award Vouchers, Asba Companion Vouchers, RSB American Express Companion Vouchers and RSB World Mastercard Companion Vouchers.
This policy also includes Gold Upgrade Vouchers.
I am close to earning a Companion Voucher, or Travel Together Ticket, with a British Airways credit card. Does the 6-month extension apply to me?We want to maximise the opportunity for Members to use their well earned vouchers. If your Companion Voucher, or Travel Together Ticket, earned via a British Airways credit card is issued during March, April, May or June, we will be automatically applying a 6-month extension. This may take some time to reflect in your account, however there is no need to contact us.
This does not currently apply to Gold Upgrade Vouchers.
COVID-19 - TP reduction requirement for re-qualification [currently to June year end]
Apr 14, 2020, 10:11 am
#961
Join Date: Dec 2019
Location: Somerset
Programs: BA Gold, Mucci des Transports de Navette
Posts: 271
If I read your wife’s situation correctly, you were hoping to re-new her status within the first TP earning month of her BAEC year, but whilst the card for the previous year remained valid. Thereby getting status for c23 months, i.e. the rest of this BAEC year and next year?
All perfectly valid and within the ‘rules’ of the game, but it does depend on you being able to travel within that first month and preventing the status lapsing.
All perfectly valid and within the ‘rules’ of the game, but it does depend on you being able to travel within that first month and preventing the status lapsing.
Apr 14, 2020, 10:19 am
#963
Join Date: Jan 2010
Posts: 3,190
British Airways doesn't yet have a policy (or, at least, hasn't announced one) for BAEC members whose membership year ends after June 2020. And I see no reason why they should - no-one knows how long this situation will last, and as no-one's flying anyway then status is entirely irrelevant. Nobody is currently losing out because their status hasn't been renewed.
It's not a "what does the airline have to do?"...It's a customer relations thing, which seems to be as lost on some here as it is on BA.
rb211.
Last edited by RB211; Apr 14, 2020 at 10:28 am Reason: Fixes singulars plural agreements! ;-)
Apr 14, 2020, 10:24 am
#964
Join Date: Aug 2006
Programs: BAEC Gold/GGL, IHG Diamond AMB
Posts: 1,075
I just don’t think the loyalty team are that interested to be honest. Some small gestures would be a big difference. What’s the point of having a CIV and the like if it doesn’t count for anything. I’m really disappointed with the response and yes I’ve renewed my GGL being over 3000 TP but missed out on CCR which I really value and there’s no flexibility being shown at all in my case.
I am trying to stay positive about it but to be honest it makes me just want to ditch BA and go elsewhere when all this starts up again. We have other airlines offering status matches through our Corporate TA so I literally have nothing to lose.
I am trying to stay positive about it but to be honest it makes me just want to ditch BA and go elsewhere when all this starts up again. We have other airlines offering status matches through our Corporate TA so I literally have nothing to lose.
Apr 14, 2020, 10:29 am
#965
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,994
On that logic none of the airlines that have FFPs that run on the calendar year needed to do anything until towards the end of 2020. But that didn't stop many of them.
It's not a what does the airline has to do... it's a customer relations thing, which seems to be as lost on some here as it is on BA.
It's not a what does the airline has to do... it's a customer relations thing, which seems to be as lost on some here as it is on BA.
Those who are stamping their foot impatiently and demanding that BA tell them right now what their status will be next year are getting worked up unnecessarily.
Apr 14, 2020, 10:36 am
#966
Join Date: Apr 2008
Location: Bermuda & UK & USA
Programs: BA Gold. IHG Platinum Ambassador
Posts: 176
I have been gold for the last 5 years with card expiry on 31st May. My collection period finished on the 8th April. My flight schedule changed in the last year and I scraped 610 tier points. My online app is showing a Gold card with expiration of May 2021. Thank you BA!
i haven’t called BA to request any kind of extension so looks like they are starting to be proactive..
Sitting here waiting for someone to burst my bubble and say it is an IT error!
i haven’t called BA to request any kind of extension so looks like they are starting to be proactive..
Sitting here waiting for someone to burst my bubble and say it is an IT error!
Apr 14, 2020, 10:49 am
#967
Join Date: Jan 2010
Posts: 3,190
It may well become a customer relations thing, but it is not yet. In the current situation it does not matter one jot what our current BAEC status is, never mind what it will be a year from now. I'm sure BA will make a decision when it is necessary to do so (and am also sure that many will be unhappy with their decision - but let's wait and see what they propose before criticising it).
Those who are stamping their foot impatiently and demanding that BA tell them right now what their status will be next year are getting worked up unnecessarily.
Those who are stamping their foot impatiently and demanding that BA tell them right now what their status will be next year are getting worked up unnecessarily.
rb211.
Apr 14, 2020, 12:07 pm
#970
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,539
Whilst I am not surprised I am irritated as my wife year ended 8th December / 30th January and had 150 tier points and 2 BA flights yet retained silver.
The one thing you can be certain of in this life is Death, taxes and BA inconsistency !
What does the news that AA have extended everyone by 1 year have on BA? With the revenue sharing over the pond it would seem manifestly unfair to BA passengers to not get the same sort of arrangement
Last edited by binman; Apr 14, 2020 at 12:13 pm Reason: Add comment
Apr 14, 2020, 12:17 pm
#971
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,932
My year also ends April 8th and card expiry May 31st. I had 30 tier points and my gold card shows year end May 31st 2020. This is what was expected and I assume will be silver.
Whilst I am not surprised I am irritated as my wife year ended 8th December / 30th January and had 150 tier points and 2 BA flights yet retained silver.
Whilst I am not surprised I am irritated as my wife year ended 8th December / 30th January and had 150 tier points and 2 BA flights yet retained silver.
Apr 14, 2020, 12:18 pm
#972
FlyerTalk Evangelist
Join Date: Mar 2006
Location: Mostly UK
Programs: Mucci Extraordinaire, Hilton Diamond, BA Gold (ex BD)
Posts: 11,210
Do you know what the criteria for that is? Do golds have anything similar?
Apr 14, 2020, 12:41 pm
#973
Join Date: Jan 2010
Posts: 3,190
So, gazing into crystal balls, does anyone want to speculate on, if the current reductions for the April/May/June folks are all that they get (because things get back going again very soon and somewhat close to normal - not going to happen, but that's beside the point) what other folks would get?
rb211.
rb211.
Apr 14, 2020, 12:59 pm
#975
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,932
I don't know it precisely, mainly because those who have mentioned it before tend not to give the details. But yes it applies to Gold and Bronze too, and I think it's something like having 3 or more years at the relevant level and having 2 eligible flights and a few hundred TPs for Silver and Gold, presumably less for Bronze.