Aug 7, 2019, 9:16 am
Last edit by: fluffymitten
BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Wed 7 Aug - BA systems down; flights disrupted / cancelled
Aug 8, 2019, 12:57 am
#271
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Lots of passengers on the news last night saying there were not enough staff to help and they were just pointed at the website to sort themselves out. Hopefully this makes them realise that this isn't an appropriate course of support for many of the travelling public and they need to have better plans in place.
Aug 8, 2019, 1:01 am
#272
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Aug 8, 2019, 1:04 am
#273
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Are you sure that wasn't an expected arrival time which was being shown? I note the posts saying it was 0122 were posted at least 15-30 minutes before it actually arrived.
Aug 8, 2019, 1:07 am
#274
Join Date: Jun 2015
Posts: 49
I, like most of my team, avoid BA whenever possible. The disasters are all to do with the Walsh-Cruz regime of becoming millionaires whilst destroying the UK's once world class national airlines. In the 'cost cutting--fighting to survive' scheme (remember Cruz at American Airlines?) they sacked all the in house IT specialists in the UK and subcontracted the business to eastern Europe. This coincided with the removal of 'free food', including even a glass of water on request In the wake of the creation of the unfortunate Mixed Fleet scheme. ('Free food' is a cruzism: the money customers paid for the ticket used to cover on-board catering: the removal of catering in Eco,on Flights under 5 hours, the sharp reduction on the quantity/quality of catering on premier classes did not make tickets cheaper: the latter has been steadily increasing). The Website hacking, IT meltdowns, the hostility--generated by the CEOs of IAG and BA--felt towards management among ground staff, cabin crew, pilots...the strikes and the embittered and disgruntled passengers will of course eventually destroy the company. Then the gentlemen in charge can look for another airlines to fleece. A wonderful way to observe the 100th anniversary of BA and its grand predecessors.
Aug 8, 2019, 1:15 am
#275
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Ah well, you win some and lose some as they say re compo!
Aug 8, 2019, 2:22 am
#276
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For the record - cancellations and long delays
Cancellations from LHR = 67 = 19% of total
Held overnight = 1
Departed early = 2
Departed within 0 to 10 minutes after advertised time = 12
Departed 11 to 60 minutes of STD = 145
Departed 61 to 180 minutes STD = 107
Departed over 3 hours late = 18 - of those I would guess about 12 are EC261 eligible.
Total flight departing = 352
Average delay (with the 2 early departures set to 0) = 1 hour 9 minutes.
Median delay = 53 minutes including the 2 early departures.
Cancellations
Diverted - both for local weather reasons
BA217 for Washington Dulles to Pittsburgh
BA1448 for Edinburgh, ended up Glasgow due to a torrential downpour on final approach (and I would definitely wouldn't have wanted to land in it!)
Held overnight (I don't know the reason)
BA75 LOS
Long delays
Now as we saw with the Edinburgh flight, the critical time for EC261 purposes will be doors open at arrival airport, and any catchup time en route may bring this arrival time below the 3 hour benchmark. Equally if the aircraft is held up getting to a runway by ATC congestion - which sparks another debate which I won't tackle here - then departing before 3 hours is up can still be 3 hours plus at arrival. So I'm listing all flights more than 2 hours 45 minutes late on departure, but you would then need to check arrival time / doors open to get a view on EC261 status.
Cancellations from LHR = 67 = 19% of total
Held overnight = 1
Departed early = 2
Departed within 0 to 10 minutes after advertised time = 12
Departed 11 to 60 minutes of STD = 145
Departed 61 to 180 minutes STD = 107
Departed over 3 hours late = 18 - of those I would guess about 12 are EC261 eligible.
Total flight departing = 352
Average delay (with the 2 early departures set to 0) = 1 hour 9 minutes.
Median delay = 53 minutes including the 2 early departures.
Cancellations
Code:
BA0950 LHR MUC 5 09:00 BA0848 LHR ZAG 5 09:05 BA1438 LHR EDI 5 09:05 BA0576 LHR MXP 5 09:20 BA0878 LHR LED 5 09:20 BA1326 LHR NCL 5 09:20 BA0484 LHR BCN 3 09:25 BA0728 LHR GVA 5 09:25 BA0712 LHR ZRH 5 09:35 BA0346 LHR NCE 5 09:45 BA0496 LHR PMI 5 09:50 BA0814 LHR CPH 5 09:55 BA0862 LHR PRG 3 09:55 BA0700 LHR VIE 3 10:00 BA1386 LHR MAN 5 10:10 BA1476 LHR GLA 5 10:10 BA0378 LHR TLS 5 10:25 BA0676 LHR IST 5 10:25 BA0834 LHR DUB 5 10:35 BA0962 LHR HAM 5 10:40 BA0546 LHR FCO 5 10:45 BA0938 LHR DUS 5 10:45 BA0474 LHR BCN 3 10:50 BA0992 LHR TXL 5 10:50 BA0308 LHR CDG 5 11:00 BA0904 LHR FRA 5 11:00 BA0778 LHR ARN 5 11:25 BA0344 LHR NCE 5 11:30 BA0490 LHR GIB 3 11:35 BA0702 LHR VIE 3 11:35 BA0886 LHR OTP 5 11:40 BA1442 LHR EDI 5 11:40 BA0434 LHR AMS 5 11:45 BA0730 LHR GVA 5 11:45 BA0662 LHR LCA 5 11:50 BA1482 LHR GLA 5 11:55 BA0394 LHR BRU 5 12:20 BA0632 LHR ATH 5 13:15 BA0460 LHR MAD 5 13:20 BA0842 LHR SPU 5 13:35 BA0396 LHR BRU 5 13:40 BA0374 LHR TLS 5 14:00 BA1394 LHR MAN 5 14:00 BA1312 LHR ABZ 5 14:20 BA0432 LHR AMS 5 14:40 BA0542 LHR BLQ 5 14:45 BA0316 LHR CDG 5 14:55 BA0716 LHR ZRH 5 14:55 BA0754 LHR BSL 5 15:10 BA0942 LHR DUS 5 15:10 BA0734 LHR GVA 5 15:15 BA0704 LHR VIE 3 15:20 BA0920 LHR STR 5 15:25 BA0966 LHR HAM 5 15:30 BA0986 LHR TXL 5 15:30 BA0554 LHR FCO 5 15:45 BA0606 LHR PSA 3 15:45 BA0348 LHR NCE 5 15:50 BA0718 LHR ZRH 5 16:10 BA1314 LHR ABZ 5 16:15 BA0398 LHR BRU 5 16:20 BA0440 LHR AMS 5 16:20 BA0954 LHR MUC 5 16:30 BA1488 LHR GLA 5 16:30 BA0189 LHR EWR 5 16:45 BA0994 LHR TXL 5 16:55 BA1470 LHR INV 5 18:40
BA217 for Washington Dulles to Pittsburgh
BA1448 for Edinburgh, ended up Glasgow due to a torrential downpour on final approach (and I would definitely wouldn't have wanted to land in it!)
Held overnight (I don't know the reason)
BA75 LOS
Long delays
Now as we saw with the Edinburgh flight, the critical time for EC261 purposes will be doors open at arrival airport, and any catchup time en route may bring this arrival time below the 3 hour benchmark. Equally if the aircraft is held up getting to a runway by ATC congestion - which sparks another debate which I won't tackle here - then departing before 3 hours is up can still be 3 hours plus at arrival. So I'm listing all flights more than 2 hours 45 minutes late on departure, but you would then need to check arrival time / doors open to get a view on EC261 status.
Code:
BA0438 LHR AMS 5 12:55 17:41 Departed late 04:46 BA0155 LHR CAI 5 17:15 21:29 Departed late 04:14 BA0289 LHR PHX 3 14:40 18:44 Departed late 04:04 BA0580 LHR MXP 5 18:05 22:04 Departed late 03:59 BA0063 LHR SEZ 5 18:25 22:10 Departed late 03:45 BA0314 LHR CDG 5 13:20 16:57 Departed late 03:37 BA0752 LHR BSL 5 08:30 12:01 Departed late 03:31 BA0444 LHR AMS 5 19:35 23:02 Departed late 03:27 BA1316 LHR ABZ 5 18:00 21:25 Departed late 03:25 BA1458 LHR EDI 5 19:05 22:28 Departed late 03:23 BA0562 LHR MXP 5 12:00 15:22 Departed late 03:22 BA0766 LHR OSL 5 13:25 16:46 Departed late 03:21 BA0836 LHR DUB 5 13:15 16:33 Departed late 03:18 BA0458 LHR MAD 5 07:20 10:35 Departed late 03:15 BA1460 LHR EDI 5 21:05 00:16 Departed late 03:11 BA0211 LHR MIA 3 16:40 19:48 Departed late 03:08 BA1340 LHR LBA 5 08:15 11:17 Departed late 03:02 BA1306 LHR ABZ 5 08:45 11:38 Departed late 02:53 BA0578 LHR VCE 5 08:55 11:45 Departed late 02:50 BA0770 LHR OSL 5 19:25 22:11 Departed late 02:46 BA0696 LHR VIE 3 07:40 10:25 Departed late 02:45
Aug 8, 2019, 2:31 am
#277
Join Date: Aug 2016
Posts: 217
Hopefully things will get back to normal for those affected. Given that FTr's see things from a different perspective it would have been a worry for many.
It will happen again that's for sure at some point as the only things that are 100% guaranteed in life are...….. Death and Taxes
It will happen again that's for sure at some point as the only things that are 100% guaranteed in life are...….. Death and Taxes
Aug 8, 2019, 2:45 am
#278
Join Date: Aug 2009
Programs: Executive club Gold
Posts: 61
We missed the 3 hour cut off (and lunch) but I’ll be interested to hear what compensation my husband negotiates (he’s very demanding ha) our family consists of 2 golds and 2 silvers.
Now posting in a much happier place, in the Greek sunshine next to our pool, feeling like we did a long haul without the jet lag!
Now posting in a much happier place, in the Greek sunshine next to our pool, feeling like we did a long haul without the jet lag!
Aug 8, 2019, 2:47 am
#279
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LGW cancellations
LGW had a much better time than LHR. Cancelled:
BA2772 JER 12:10
BA2960 GLA 12:10
BA2718 AGP 13:00
BA2584 VCE 14:00
BA2608 NAP 14:25
so 5 out of 83 = 6%
There was a Kos flight 2 hours 10 minutes late, but the delays there were generally in the 20 to 45 minute area.
LCY only had one cancellation BA8714 to EDI at 19:55. No really bad delays, quite a lot of services on time.
LGW had a much better time than LHR. Cancelled:
BA2772 JER 12:10
BA2960 GLA 12:10
BA2718 AGP 13:00
BA2584 VCE 14:00
BA2608 NAP 14:25
so 5 out of 83 = 6%
There was a Kos flight 2 hours 10 minutes late, but the delays there were generally in the 20 to 45 minute area.
LCY only had one cancellation BA8714 to EDI at 19:55. No really bad delays, quite a lot of services on time.
Aug 8, 2019, 2:52 am
#280
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
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Thanks again for your cooperation
Prospero
Moderator: BA forum
Aug 8, 2019, 2:55 am
#281
Join Date: Jul 2008
Location: London
Programs: BA Gold, A3 *Gold
Posts: 887
Indeed that is exactly what happened, I saw the 1:21 arrival time post right after I landed and it wasn’t 1:21 yet.
So much for looking for the silver lining of compensation, missed out by 9 minutes...
At least we are here safe and can start our holiday. The crew on this flight (who were the last standby crew at Heathrow and were called into action at the very last moment when the original crew ran out of hours) were lovely and did their best to apologise.
Aug 8, 2019, 3:10 am
#282
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