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Wed 7 Aug - BA systems down; flights disrupted / cancelled

Wed 7 Aug - BA systems down; flights disrupted / cancelled

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Old Aug 8, 19, 12:59 am   -   Wikipost
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BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.

Service was restored and operational at start of play on Thursday 8 August, until...

1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
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Old Aug 8, 19, 12:57 am
  #271  
 
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Lots of passengers on the news last night saying there were not enough staff to help and they were just pointed at the website to sort themselves out. Hopefully this makes them realise that this isn't an appropriate course of support for many of the travelling public and they need to have better plans in place.
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Old Aug 8, 19, 1:01 am
  #272  
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Originally Posted by KARFA View Post
Interesting, I checked ba.com too shortly after posting and is showed 0116 too. Must be a conspiracy to not pay compensation
It was definitely initially showing on ba.com and 01:22, then 01:21 on ba.com and I never checked again. Tough one being a few minutes under!
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Old Aug 8, 19, 1:04 am
  #273  
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Originally Posted by PETER01 View Post
It was definitely initially showing on ba.com and 01:22, then 01:21 on ba.com and I never checked again. Tough one being a few minutes under!
Are you sure that wasn't an expected arrival time which was being shown? I note the posts saying it was 0122 were posted at least 15-30 minutes before it actually arrived.
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Old Aug 8, 19, 1:07 am
  #274  
 
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I, like most of my team, avoid BA whenever possible. The disasters are all to do with the Walsh-Cruz regime of becoming millionaires whilst destroying the UK's once world class national airlines. In the 'cost cutting--fighting to survive' scheme (remember Cruz at American Airlines?) they sacked all the in house IT specialists in the UK and subcontracted the business to eastern Europe. This coincided with the removal of 'free food', including even a glass of water on request In the wake of the creation of the unfortunate Mixed Fleet scheme. ('Free food' is a cruzism: the money customers paid for the ticket used to cover on-board catering: the removal of catering in Eco,on Flights under 5 hours, the sharp reduction on the quantity/quality of catering on premier classes did not make tickets cheaper: the latter has been steadily increasing). The Website hacking, IT meltdowns, the hostility--generated by the CEOs of IAG and BA--felt towards management among ground staff, cabin crew, pilots...the strikes and the embittered and disgruntled passengers will of course eventually destroy the company. Then the gentlemen in charge can look for another airlines to fleece. A wonderful way to observe the 100th anniversary of BA and its grand predecessors.
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Old Aug 8, 19, 1:15 am
  #275  
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Originally Posted by KARFA View Post
Are you sure that wasn't an expected arrival time which was being shown? I note the posts saying it was 0122 were posted at least 15-30 minutes before it actually arrived.
Yes that was the expected arrival time on ba.com when I saw it as binman and I think that was what he meant as he posted at 12:56 that it 'arrived' at 01:22 and so before it landed then it was updated to 01:16

Ah well, you win some and lose some as they say re compo!
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Old Aug 8, 19, 2:22 am
  #276  
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For the record - cancellations and long delays

Cancellations from LHR = 67 = 19% of total
Held overnight = 1
Departed early = 2
Departed within 0 to 10 minutes after advertised time = 12
Departed 11 to 60 minutes of STD = 145
Departed 61 to 180 minutes STD = 107
Departed over 3 hours late = 18 - of those I would guess about 12 are EC261 eligible.

Total flight departing = 352
Average delay (with the 2 early departures set to 0) = 1 hour 9 minutes.
Median delay = 53 minutes including the 2 early departures.

Cancellations
Code:
BA0950	LHR	MUC	5	09:00
BA0848	LHR	ZAG	5	09:05
BA1438	LHR	EDI	5	09:05
BA0576	LHR	MXP	5	09:20
BA0878	LHR	LED	5	09:20
BA1326	LHR	NCL	5	09:20
BA0484	LHR	BCN	3	09:25
BA0728	LHR	GVA	5	09:25
BA0712	LHR	ZRH	5	09:35
BA0346	LHR	NCE	5	09:45
BA0496	LHR	PMI	5	09:50
BA0814	LHR	CPH	5	09:55
BA0862	LHR	PRG	3	09:55
BA0700	LHR	VIE	3	10:00
BA1386	LHR	MAN	5	10:10
BA1476	LHR	GLA	5	10:10
BA0378	LHR	TLS	5	10:25
BA0676	LHR	IST	5	10:25
BA0834	LHR	DUB	5	10:35
BA0962	LHR	HAM	5	10:40
BA0546	LHR	FCO	5	10:45
BA0938	LHR	DUS	5	10:45
BA0474	LHR	BCN	3	10:50
BA0992	LHR	TXL	5	10:50
BA0308	LHR	CDG	5	11:00
BA0904	LHR	FRA	5	11:00
BA0778	LHR	ARN	5	11:25
BA0344	LHR	NCE	5	11:30
BA0490	LHR	GIB	3	11:35
BA0702	LHR	VIE	3	11:35
BA0886	LHR	OTP	5	11:40
BA1442	LHR	EDI	5	11:40
BA0434	LHR	AMS	5	11:45
BA0730	LHR	GVA	5	11:45
BA0662	LHR	LCA	5	11:50
BA1482	LHR	GLA	5	11:55
BA0394	LHR	BRU	5	12:20
BA0632	LHR	ATH	5	13:15
BA0460	LHR	MAD	5	13:20
BA0842	LHR	SPU	5	13:35
BA0396	LHR	BRU	5	13:40
BA0374	LHR	TLS	5	14:00
BA1394	LHR	MAN	5	14:00
BA1312	LHR	ABZ	5	14:20
BA0432	LHR	AMS	5	14:40
BA0542	LHR	BLQ	5	14:45
BA0316	LHR	CDG	5	14:55
BA0716	LHR	ZRH	5	14:55
BA0754	LHR	BSL	5	15:10
BA0942	LHR	DUS	5	15:10
BA0734	LHR	GVA	5	15:15
BA0704	LHR	VIE	3	15:20
BA0920	LHR	STR	5	15:25
BA0966	LHR	HAM	5	15:30
BA0986	LHR	TXL	5	15:30
BA0554	LHR	FCO	5	15:45
BA0606	LHR	PSA	3	15:45
BA0348	LHR	NCE	5	15:50
BA0718	LHR	ZRH	5	16:10
BA1314	LHR	ABZ	5	16:15
BA0398	LHR	BRU	5	16:20
BA0440	LHR	AMS	5	16:20
BA0954	LHR	MUC	5	16:30
BA1488	LHR	GLA	5	16:30
BA0189	LHR	EWR	5	16:45
BA0994	LHR	TXL	5	16:55
BA1470	LHR	INV	5	18:40
Diverted - both for local weather reasons
BA217 for Washington Dulles to Pittsburgh
BA1448 for Edinburgh, ended up Glasgow due to a torrential downpour on final approach (and I would definitely wouldn't have wanted to land in it!)

Held overnight (I don't know the reason)
BA75 LOS

Long delays
Now as we saw with the Edinburgh flight, the critical time for EC261 purposes will be doors open at arrival airport, and any catchup time en route may bring this arrival time below the 3 hour benchmark. Equally if the aircraft is held up getting to a runway by ATC congestion - which sparks another debate which I won't tackle here - then departing before 3 hours is up can still be 3 hours plus at arrival. So I'm listing all flights more than 2 hours 45 minutes late on departure, but you would then need to check arrival time / doors open to get a view on EC261 status.

Code:
BA0438	LHR	AMS	5	12:55	17:41	Departed late			04:46
BA0155	LHR	CAI	5	17:15	21:29	Departed late			04:14
BA0289	LHR	PHX	3	14:40	18:44	Departed late			04:04
BA0580	LHR	MXP	5	18:05	22:04	Departed late			03:59
BA0063	LHR	SEZ	5	18:25	22:10	Departed late			03:45
BA0314	LHR	CDG	5	13:20	16:57	Departed late			03:37
BA0752	LHR	BSL	5	08:30	12:01	Departed late			03:31
BA0444	LHR	AMS	5	19:35	23:02	Departed late			03:27
BA1316	LHR	ABZ	5	18:00	21:25	Departed late			03:25
BA1458	LHR	EDI	5	19:05	22:28	Departed late			03:23
BA0562	LHR	MXP	5	12:00	15:22	Departed late			03:22
BA0766	LHR	OSL	5	13:25	16:46	Departed late			03:21
BA0836	LHR	DUB	5	13:15	16:33	Departed late			03:18
BA0458	LHR	MAD	5	07:20	10:35	Departed late			03:15
BA1460	LHR	EDI	5	21:05	00:16	Departed late			03:11
BA0211	LHR	MIA	3	16:40	19:48	Departed late			03:08
BA1340	LHR	LBA	5	08:15	11:17	Departed late			03:02
BA1306	LHR	ABZ	5	08:45	11:38	Departed late			02:53
BA0578	LHR	VCE	5	08:55	11:45	Departed late			02:50
BA0770	LHR	OSL	5	19:25	22:11	Departed late			02:46
BA0696	LHR	VIE	3	07:40	10:25	Departed late			02:45
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Old Aug 8, 19, 2:31 am
  #277  
 
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Originally Posted by PETER01 View Post
Hopefully things will get back to normal for those affected. Given that FTr's see things from a different perspective it would have been a worry for many.

It will happen again that's for sure at some point as the only things that are 100% guaranteed in life are...….. Death and Taxes
Not in the UK - 43% of the adult population do not pay any tax (the remainder are subsiding them!)
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Old Aug 8, 19, 2:45 am
  #278  
 
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We missed the 3 hour cut off (and lunch) but I’ll be interested to hear what compensation my husband negotiates (he’s very demanding ha) our family consists of 2 golds and 2 silvers.

Now posting in a much happier place, in the Greek sunshine next to our pool, feeling like we did a long haul without the jet lag!
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Old Aug 8, 19, 2:47 am
  #279  
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LGW cancellations

LGW had a much better time than LHR. Cancelled:
BA2772 JER 12:10
BA2960 GLA 12:10
BA2718 AGP 13:00
BA2584 VCE 14:00
BA2608 NAP 14:25
so 5 out of 83 = 6%

There was a Kos flight 2 hours 10 minutes late, but the delays there were generally in the 20 to 45 minute area.

LCY only had one cancellation BA8714 to EDI at 19:55. No really bad delays, quite a lot of services on time.
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Old Aug 8, 19, 2:52 am
  #280  
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Originally Posted by Oxon Flyer View Post
Folks, as with all threads where there’s significant disruption to travel, please stay on-topic and limit the throwaway, diversionary comments.

Thank you for your cooperation.

Mod team
As there is still considerable flight disruption today, here is a polite reminder of yesterday's mod team request.

Thanks again for your cooperation

Prospero
Moderator: BA forum
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Old Aug 8, 19, 2:55 am
  #281  
 
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Originally Posted by PETER01 View Post
Yes that was the expected arrival time on ba.com when I saw it as binman and I think that was what he meant as he posted at 12:56 that it 'arrived' at 01:22 and so before it landed then it was updated to 01:16

Ah well, you win some and lose some as they say re compo!

Indeed that is exactly what happened, I saw the 1:21 arrival time post right after I landed and it wasn’t 1:21 yet.

So much for looking for the silver lining of compensation, missed out by 9 minutes...

At least we are here safe and can start our holiday. The crew on this flight (who were the last standby crew at Heathrow and were called into action at the very last moment when the original crew ran out of hours) were lovely and did their best to apologise.
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Old Aug 8, 19, 3:10 am
  #282  
 
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Originally Posted by DelTroon View Post
Not in the UK - 43% of the adult population do not pay any tax (the remainder are subsiding them!)
That is income tax, I bet they can't avoid VAT!
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Old Aug 8, 19, 3:19 am
  #283  
 
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Sat in Dublin lounge and at the 10.45 is delayed to 1.44 at the minute and the flight to Las Vegas is also delayed two hours.
Could be a long day.
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Old Aug 8, 19, 3:25 am
  #284  
 
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And still no public statement from Alex Cruz!
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Last edited by johnaalex; Aug 8, 19 at 4:08 am
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Old Aug 8, 19, 3:29 am
  #285  
 
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Maybe preparing his resignation speech?
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