A genuine question for rude BA passengers
May 24, 2019, 9:21 am
#31
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,737
Having suffered from mental illness myself, I find it sad that rude and/or unusual behaviour is still automatically associated with mental health issues by so many people.
Some of the taboo and stigma around mental health has been broken, but there is an awful long way to go.
To the OP: I appreciate the tone of your post, and the above is not personally aimed at you.
Some of the taboo and stigma around mental health has been broken, but there is an awful long way to go.
To the OP: I appreciate the tone of your post, and the above is not personally aimed at you.
May 24, 2019, 9:25 am
#32
Join Date: Jul 2003
Location: Orlando
Programs: Delta-Million miler
Posts: 1,312
What medication? Almost all medications have side effects! If she took yogurt, the butyric acid might affect her brain! If she drank bottled water, there are claims that it will cause heart disease, electrolyte imbalance, bicarbonate accumulation etc that may cause brain problems. There may be medications for she she may be the first one to have a side effect. How is the FA going to judge? Do Airlines have a list of "banned" medications? Medications affect men and women differently-how does that affect the FA asking questions?
May 24, 2019, 9:34 am
#33
FlyerTalk Evangelist
Join Date: Aug 2007
Location: UK
Posts: 10,709
Having suffered from mental illness myself, I find it sad that rude and/or unusual behaviour is still automatically associated with mental health issues by so many people.
Some of the taboo and stigma around mental health has been broken, but there is an awful long way to go.
To the OP: I appreciate the tone of your post, and the above is not personally aimed at you.
Some of the taboo and stigma around mental health has been broken, but there is an awful long way to go.
To the OP: I appreciate the tone of your post, and the above is not personally aimed at you.
But I wanted to add, its one of the issues I feel we as public members are not aware on how to help someone.
I have enough problems with people thinking they know more about my health than doctors. The worst issue is when my lungs are being burnt and the cough that comes from that. People thinking I have an infection.
May 24, 2019, 9:52 am
#35
Join Date: Dec 2017
Posts: 574
Curious why you presume that the CSM on that flight doesn't employ more than one method of showing appreciation? I have only heard this done once on a flight and he seemed sincere when thanking the CC. They seemed appreciative from what I gathered. I observed several problems during the flight and was impressed how proactive the CSM was in addressing them.
May 24, 2019, 10:12 am
#37
Join Date: Dec 2017
Posts: 574
I read your response as critical of the thank you I had detailed above.
Can I help you
"Yes of course but doing the latter is lazy."
I wasn't asking about different forms of feedback but suggesting that appreciation for team members can be expressed in many ways. Having typed this, I guess that your use of 'feedback' related to the CC.
AnaTravel
"Can't you do both? If merited? There are lots of ways to show appreciation."
From my perspective as a passenger the crew had worked hard and delivered great service. The CSM was excellent. I thought it was nice to hear a "well done" expressed in the galley.
Can I help you
"Yes of course but doing the latter is lazy."
I wasn't asking about different forms of feedback but suggesting that appreciation for team members can be expressed in many ways. Having typed this, I guess that your use of 'feedback' related to the CC.
AnaTravel
"Can't you do both? If merited? There are lots of ways to show appreciation."
From my perspective as a passenger the crew had worked hard and delivered great service. The CSM was excellent. I thought it was nice to hear a "well done" expressed in the galley.
May 24, 2019, 10:24 am
#39
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
I've noticed AF has an abnormally high amount of demanding passengers compared to other airlines. There was always at least one who made a fool of themselves whenever I flew with them on a long haul flight especially in economy. Females....dressed as if they were attending an opening night at the opera.
May 24, 2019, 10:48 am
#40
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,751
The way I handle rude customers is to listen and then give short answers, like no that is not possible and then just repeat the answer after each let off of steam, the more you go into reasons the more that fuels the fire.
You have to remain calm and polite and they soon realise that they are not going to get what they want.
You have to remain calm and polite and they soon realise that they are not going to get what they want.
May 24, 2019, 10:54 am
#41
Join Date: Jan 2015
Posts: 461
I've noticed AF has an abnormally high amount of demanding passengers compared to other airlines. There was always at least one who made a fool of themselves whenever I flew with them on a long haul flight especially in economy. Females....dressed as if they were attending an opening night at the opera.
May 24, 2019, 11:20 am
#42
Join Date: Dec 2015
Location: SNA
Programs: MARRIOTT TITANIUM / HILTON GOLD / UA SILVER / AMEX PLAT
Posts: 609
Having witnessed yet another rude passenger on the Rio to Heathrow flight, I wonder whether crews or fellow passengers can start asking these individuals whether they are on medication. It's uncomfortable to watch unreasonable adult behaviours which this time involved a lady loudly demanding that the captain came to speak to her about the lack of choice in starters and desserts. It later turned into demands that her friend in Y should be given the spare CW seat next to her. Should crews be able to discreetly ask someone whether the person is on medication? Would crews add a note to the passenger records to reflect possible mental health issues and erratic behaviours rather than just "rude" or "unruly"?
May 24, 2019, 11:31 am
#43
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,866
OK, I'll out myself. I am occasionally rude (but not on planes). I try not to be but sometimes I am. Usually it is because of some small annoyance when I am already extremely tired and stressed from other things that have happened. Air travel can be particularly stressful, so I'm not surprised it triggers bad behaviour in people sometimes. As CIHY said, a short answer and then getting on with your life is the best policy. Because I'm not actually a **** you might even get an apology from me later when I've calmed down. Not saying that the lady in OPs scenario was the same, but she probably deserved the same calm and unflustered response.
To the person who said that personalities don't change, I have to disagree. People who aren't mindful of what they are doing and how it affects others *can* learn as many recovering addicts do.
As to feeling sorry for such people, that sounds very similar to Nancy Pelosi saying "I pray for the President". Perhaps turn it round the other way and say you are happy to be you and not like that.
To the person who suggested that Jeremy Kyle has arrived on FT. That ship sailed long ago.
To the person who said that personalities don't change, I have to disagree. People who aren't mindful of what they are doing and how it affects others *can* learn as many recovering addicts do.
As to feeling sorry for such people, that sounds very similar to Nancy Pelosi saying "I pray for the President". Perhaps turn it round the other way and say you are happy to be you and not like that.
To the person who suggested that Jeremy Kyle has arrived on FT. That ship sailed long ago.
May 24, 2019, 11:42 am
#44
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,107
I read your response as critical of the thank you I had detailed above.
Can I help you
"Yes of course but doing the latter is lazy."
I wasn't asking about different forms of feedback but suggesting that appreciation for team members can be expressed in many ways. Having typed this, I guess that your use of 'feedback' related to the CC.
AnaTravel
"Can't you do both? If merited? There are lots of ways to show appreciation."
From my perspective as a passenger the crew had worked hard and delivered great service. The CSM was excellent. I thought it was nice to hear a "well done" expressed in the galley.
Can I help you
"Yes of course but doing the latter is lazy."
I wasn't asking about different forms of feedback but suggesting that appreciation for team members can be expressed in many ways. Having typed this, I guess that your use of 'feedback' related to the CC.
AnaTravel
"Can't you do both? If merited? There are lots of ways to show appreciation."
From my perspective as a passenger the crew had worked hard and delivered great service. The CSM was excellent. I thought it was nice to hear a "well done" expressed in the galley.
