New First soft product: your experiences
Apr 8, 2019, 7:30 am
#196
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,965
SEA-LHR New First Impressions
Settled in the Sofitel after our flight SEA-LHR in F. ( on to Athens in the morning)
A few observations:
1. Overall pretty good. What I expected.
2. Dinner was served front to back . Breakfast back to front....so even though I was one of the first people up, it took about 45 minutes to get a cup of coffee. ( instant coffee too
)
3. Food alright. Had the halibut, veal, and ice cream for dessert. Service was fine but way too slow for me. I had asked for everything to come out as it was readied but I don't think that happened.
4. Decent movie selection
5. Bedding comfortable, but the cabin temperature too hot and the mild to medium turbulence ( tepid flyer) kept me from sleeping for more than a couple hours.
6. Earphones in need of review. I agree with the post above...after one movie they hurt too much to wear anymore. My husbands set had to be replaced twice before he found a pair that worked.....but he added that towards the end of the flight only one speaker was working.
7. I like the new pj's but miss the " First" logo. ( how will impress my friends?) No slippers offered.
8. The head purser came around twice to talk to us.
9. The crew signed a birthday card and gave my husband a bottle of decent champagne with instructions on how to get it through our next two flights. We passed and offered it to the crew to have a drink on us.
9. The gentleman in 1A must have been a VIP.... 1K was blocked and he seem to be well known on board. Was incredibly friendly to us and even walked us over to the immigration area.
Over all a good flight.... but when we got to the Sofitel this afternoon,( immigration was 2 minutes with no line @Fast track) we both looked at each other and said we are getting too old for these long flights.
A few observations:
1. Overall pretty good. What I expected.
2. Dinner was served front to back . Breakfast back to front....so even though I was one of the first people up, it took about 45 minutes to get a cup of coffee. ( instant coffee too
) 3. Food alright. Had the halibut, veal, and ice cream for dessert. Service was fine but way too slow for me. I had asked for everything to come out as it was readied but I don't think that happened.
4. Decent movie selection
5. Bedding comfortable, but the cabin temperature too hot and the mild to medium turbulence ( tepid flyer) kept me from sleeping for more than a couple hours.
6. Earphones in need of review. I agree with the post above...after one movie they hurt too much to wear anymore. My husbands set had to be replaced twice before he found a pair that worked.....but he added that towards the end of the flight only one speaker was working.
7. I like the new pj's but miss the " First" logo. ( how will impress my friends?) No slippers offered.
8. The head purser came around twice to talk to us.
9. The crew signed a birthday card and gave my husband a bottle of decent champagne with instructions on how to get it through our next two flights. We passed and offered it to the crew to have a drink on us.
9. The gentleman in 1A must have been a VIP.... 1K was blocked and he seem to be well known on board. Was incredibly friendly to us and even walked us over to the immigration area.
Over all a good flight.... but when we got to the Sofitel this afternoon,( immigration was 2 minutes with no line @Fast track) we both looked at each other and said we are getting too old for these long flights.
Apr 8, 2019, 8:27 am
#197
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Over all a good flight.... but when we got to the Sofitel this afternoon,( immigration was 2 minutes with no line @Fast track) we both looked at each other and said we are getting too old for these long flights.
Apr 8, 2019, 8:41 am
#198
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,965
Apr 10, 2019, 10:32 am
#199
Join Date: Jan 2014
Posts: 474
I was not impressed with the service LHR-SFO on the A380. It took two hours from the canapes to the starters, and there was not a single pass through the cabin to refresh drinks or offer anything to nibble on. I had to request drinks from the galley and was offered a pack of crisps when I asked for something to eat. The "chef" moaned a bit about how difficult it was to plate the food. My starter was cold strips of bresaola topped with dots of tuna mayo and capers - it doesn't seem like rocket science to me. And that was my second choice - by row 2, all the scallops had gone.
Has the crew on this flight changed to MF from WW? It felt much more like MF.
Has the crew on this flight changed to MF from WW? It felt much more like MF.
Apr 10, 2019, 11:25 am
#200
Join Date: Jan 2010
Posts: 3,190
I was not impressed with the service LHR-SFO on the A380. It took two hours from the canapes to the starters, and there was not a single pass through the cabin to refresh drinks or offer anything to nibble on. I had to request drinks from the galley and was offered a pack of crisps when I asked for something to eat. The "chef" moaned a bit about how difficult it was to plate the food. My starter was cold strips of bresaola topped with dots of tuna mayo and capers - it doesn't seem like rocket science to me. And that was my second choice - by row 2, all the scallops had gone.
Has the crew on this flight changed to MF from WW? It felt much more like MF.
Has the crew on this flight changed to MF from WW? It felt much more like MF.
rb211.
Apr 10, 2019, 11:42 am
#201
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
I was not impressed with the service LHR-SFO on the A380. It took two hours from the canapes to the starters, and there was not a single pass through the cabin to refresh drinks or offer anything to nibble on. I had to request drinks from the galley and was offered a pack of crisps when I asked for something to eat. The "chef" moaned a bit about how difficult it was to plate the food. My starter was cold strips of bresaola topped with dots of tuna mayo and capers - it doesn't seem like rocket science to me. And that was my second choice - by row 2, all the scallops had gone.
Has the crew on this flight changed to MF from WW? It felt much more like MF.
Has the crew on this flight changed to MF from WW? It felt much more like MF.
Apr 10, 2019, 12:15 pm
#202
Join Date: Jan 2010
Posts: 3,190
Apr 10, 2019, 12:31 pm
#203
Join Date: Oct 2015
Programs: BA Gold for Life
Posts: 1,390
I have had 2 flights with the new F service and have been impressed. I particularly liked the canapes and the day blanket, although it left a lot of fluff. On both flights some minor elements of the new service were not loaded, namely certain cutlery on the outbound and the doilies on the return.
The one area where I preferred the old service is the washbag. The new one has a comb rather than the brush/comb combo and whilst the new male bag has shaving gel it does not have a razor.
The one area where I preferred the old service is the washbag. The new one has a comb rather than the brush/comb combo and whilst the new male bag has shaving gel it does not have a razor.
Apr 10, 2019, 1:50 pm
#204
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
[QUOTE=david55;30977719]Settled in the Sofitel after our flight SEA-LHR in F. ( on to Athens in the morning)
. I like the new pj's but miss the " First" logo. ( how will impress my friends?) No slippers offered.
We were told ahead of time that slippers were by request only. So, had to remind hubby to ask for slippers when they came around for PJ size request.
We received slippers on both flights, but did ask.
. I like the new pj's but miss the " First" logo. ( how will impress my friends?) No slippers offered.
We were told ahead of time that slippers were by request only. So, had to remind hubby to ask for slippers when they came around for PJ size request.
We received slippers on both flights, but did ask.
Apr 10, 2019, 2:00 pm
#206
Join Date: May 2010
Location: UK
Posts: 5,380
I have had 2 flights with the new F service and have been impressed. I particularly liked the canapes and the day blanket, although it left a lot of fluff. On both flights some minor elements of the new service were not loaded, namely certain cutlery on the outbound and the doilies on the return.
The one area where I preferred the old service is the washbag. The new one has a comb rather than the brush/comb combo and whilst the new male bag has shaving gel it does not have a razor.
The one area where I preferred the old service is the washbag. The new one has a comb rather than the brush/comb combo and whilst the new male bag has shaving gel it does not have a razor.
Do you remember if it still contains the deodorant stick?
Apr 10, 2019, 2:26 pm
#207
Join Date: Jul 2018
Location: Stafford, England, UK
Programs: BA Executive club
Posts: 140
Amenity kits
Flying to MEX this weekend on my first first. Do you think there is any way that the crew would be able to provide an additional ladies amenity kit for me to take as a gift for my mum? She’d love one...... I could swap my men’s kit, but obviously would rather have both if it’s possible! 😂
Apr 10, 2019, 2:33 pm
#208
Join Date: May 2010
Location: UK
Posts: 5,380
Flying to MEX this weekend on my first first. Do you think there is any way that the crew would be able to provide an additional ladies amenity kit for me to take as a gift for my mum? She’d love one...... I could swap my men’s kit, but obviously would rather have both if it’s possible! 😂
Apr 10, 2019, 4:38 pm
#209
Join Date: Oct 2017
Location: Surrey
Programs: BAEC - Gold
Posts: 885
No it doesn’t. There wasn’t a huge amount in there of any use in terms of products, to be honest. Lip balm, yes, but then eye cream (no handcream) and shaving foam with no razor... hmm... all a bit weird.
Apr 10, 2019, 8:53 pm
#210
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
I was not impressed with the service LHR-SFO on the A380. It took two hours from the canapes to the starters, and there was not a single pass through the cabin to refresh drinks or offer anything to nibble on. I had to request drinks from the galley and was offered a pack of crisps when I asked for something to eat. The "chef" moaned a bit about how difficult it was to plate the food. My starter was cold strips of bresaola topped with dots of tuna mayo and capers - it doesn't seem like rocket science to me. And that was my second choice - by row 2, all the scallops had gone.
Has the crew on this flight changed to MF from WW? It felt much more like MF.
Has the crew on this flight changed to MF from WW? It felt much more like MF.