Takiteasy

ScruttonStreet

PJSMITH0

GregWTravels

Especially for the low cost airlines. In 2009, I had a ticket from Gatwick to Morocco, and it was cancelled due to snow (as were all flights after 3PM that day). Obviously you take your risks when you book the flight, but for some of the airlines it might take weeks to get back in place.

For me, I had a flight out that was cancelled, of which their were only 3 flights a week. Therefore, my rebook was 2 weeks away. I didn't need to go (as it was a holiday), so simply took the money back. But for those looking to get to family, it would obviously been more stressful - https://gregwtravels.travellerspoint.com/308/

obviously don't mean it'll take weeks to get aircraft repositioned, but the impact on passengers will last for weeks.

asterion

Sorry for the late questions. It's been pretty mental. I was originally supposed to fly LGW-SVQ on Thursday on an Iberia marketed flight but operated by BA (Club Europe). The flight was cancelled and I was rebooked for LGW-MAD-SVQ for Sunday morning on Iberia Express (economy). I live in rural North Lincolnshire and did not drive down (I had to stop over on Wednesday just to make the flight). Returning back home was out of the question so I stayed over in London. BA were not very helpful and I had to rebooked by ringing Iberia but no mention of duty of care compensation was made. Later on, I managed to get hold of BA via twitter as the phone lines were still a no no. They told me that if I needed a hotel they would cover it up to £200. Is it reasonable to assume that I can claim for the three nights I had to spend in London? I have to point out that I have not taken the Mickey, the three nights stay was under £170. Surely they did not expect me to stay one night and then having to pay for train and taxi back home there and back?

Also, was I supposed to receive some sort of refund for being downgraded to Economy? I read somewhere something about involuntary downgrade amounting to a 50% refund.

Apologies for sounding so clueless

simons1

Ouch!

Yes, as the operating airline BA is responsible for 3 nights hotel plus your meals and public transport from the airport to the hotel. So collect your receipts and submit online.

Where you live is not relevant, from the point your flight was cancelled until the re-booked flight BA is responsible for your care.

On a point of technicality (whilst not relevant here) the £200 a night is guidance only....if the only hotel rooms available in mass IRROPS are £300 then they are responsible for that. Just take some screen shots as evidence.

Of course BA are also responsible for your downgrade too. I believe it's 75% of the fare for that leg. Plus if Iberia Express try to charge you for baggage you would have had for free on CE then claim that too.

corporate-wage-slave

simons1 is right that you are fully entitled to the accommodation reclaimed, after all BA could have rerouted you via LHR if they wanted you through more quickly, and actually I doubt it will be questioned. I would send that in ASAP, along with charges for meals and communications (wifi) plus any additional travel you did such as between the hotel and airport. You will need receipts, and you can use
BA.com/delays. There is a detailed thread on EC261 in the Dashboard.

The downgrade is actually 50% due to the distance and being intra EU. However taxes - which are a big aspect of the ticket cost - can be excluded based on the actual taxes charged, and on that route the APD component can only be charged at the lower rate compared to CE. So it's a more complex reimbursement calculation, spelled out in the Dashboard. I would do your own calculation and then compare with what you get back. Now I can tell you now that this is going to get messy due to the IB ticket and the fact that IB tend only to act on National Enforcement Body instructions. BA is formally responsible for your downgrade as the operating airline from the source of the problem, however they will send the problem to Iberia since they did the ticket.

Hence if I were you:
- firstly do the calculation as mentioned in the main EC261 thread - and decide if the amount is worth the hassle since.....
- make a separate downgrade claim (don't mix it in with the hotel etc)
- spell out your calculations there and make a claim for a specific amount and make it clear you are claiming under EC261 to the Operating Airline, and that you are NOT claiming for an Involuntary Refund from the Marketing Airline.
- Give them a month to refer it to Iberia
- Then pursue BA, not IB, for the downgrade based on your calculation, using CEDR at 8 weeks after the claim.
You don't want to be drawn into discussions with Iberia unless you are prepared to take them to court, and even then Iberia could correctly say "we weren't the operating airline".

simpletastes

Thanks to all who advised me on my Emirates flight.

I'm at Gatwick North this morning and everything is very normal and organised.

Well done to all involved in restoring normalcy!

eugegall

So now the suspects are still under arrest for more than 24 hours does this mean they are being questioned under the terrorism act?

DYKWIA

Which knowing the way our dibble work, is why he's been arrested. Most police work these days seems to be arresting people for "hate crimes" on social media.

Deltus

I thought he was the one found dismantling and packing up a large drone onto the back of his bicycle in suburban Crawley...

DYKWIA

I've not seen that report. However, if he's a drone enthusiast, why shouldn't he be packing up a large drone? As long as he's not within 1km of the airport boundary, he's not breaking any laws. Crawley would appear to be around 5km from Gatwick.

asterion

Thank you guys. Much appreciated. Hope you all have a good Xmas

sunshinebob

Pair released without charges...

DYKWIA

Well done lads... Now get back on Facebook to find some more suspects!!