Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

No more champagne - we’d have to open another bottle

No more champagne - we’d have to open another bottle

Old Dec 8, 18, 3:41 pm
  #1  
Original Poster
 
Join Date: Oct 2012
Location: London
Programs: BAEC Gold, *A Gold, Hertz President's Circle, HHonors Silver
Posts: 267
No more champagne - we’d have to open another bottle

Very FT problem.

Asked for a second glass pre-take off in CW to CPT.

“Sorry Sir, I’d have to open another bottle, so do you mind if we don’t serve you?”

BA has gone to the dogs!
Vgravity is offline  
Old Dec 8, 18, 3:45 pm
  #2  
 
Join Date: Aug 2015
Location: Happily back in Lancashire :D
Programs: BA GGL, Hertz PC, Hilton Diamond
Posts: 583
Originally Posted by Vgravity View Post
Very FT problem.

Asked for a second glass pre-take off in CW to CPT.

“Sorry Sir, I’d have to open another bottle, so do you mind if we don’t serve you?”

BA has gone to the dogs!
I would certainly ask (politely) why opening another bottle would be a problem ?
watersign likes this.
OverTheHorizon is offline  
Old Dec 8, 18, 3:46 pm
  #3  
Hilton Contributor Badge
 
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,379
Simple. If it was a question, just say you do mind and you would like another glass.
madfish is offline  
Old Dec 8, 18, 3:49 pm
  #4  
Original Poster
 
Join Date: Oct 2012
Location: London
Programs: BAEC Gold, *A Gold, Hertz President's Circle, HHonors Silver
Posts: 267
Originally Posted by madfish View Post
Simple. If it was a question, just say you do mind and you would like another glass.
it wasn’t said in a way where that might be taken well!
Vgravity is offline  
Old Dec 8, 18, 3:51 pm
  #5  
Hilton Contributor Badge
 
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,379
Originally Posted by Vgravity View Post


it wasn’t said in a way where that might be taken well!
I certainly wouldn’t be happy with that. Passengers in F and J often board early and there is often a fair bit of time before the doors are closed. A couple of glasses of champagne is not unusual. I would certainly raise this with the CSM when/if they visit.
watersign likes this.
madfish is offline  
Old Dec 8, 18, 3:54 pm
  #6  
 
Join Date: Jul 2018
Location: London, UK
Programs: BAEC Gold
Posts: 738
Originally Posted by Vgravity View Post
it wasn’t said in a way where that might be taken well!
That's fundamentally wrong. The crew shouldn't do that. If you pay for a service you should get the service. That seems incredibly unprofessional from the crew and maybe you should submit a complaint in and you might well get some Avios in return!
george77300 is offline  
Old Dec 8, 18, 3:59 pm
  #7  
 
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 4,476
Is the service standard *a* pre departure beverage or beverages?
nancypants likes this.
IAMORGAN is offline  
Old Dec 8, 18, 4:13 pm
  #8  
 
Join Date: Jun 2008
Posts: 1,711
BA is now a hard nosed cost cutting airline where the only thing that really matters is shareholder value. They know tha SAA CPT service has gone.
richardwft is offline  
Old Dec 8, 18, 5:24 pm
  #9  
 
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Silver
Posts: 4,682
Originally Posted by george77300 View Post
That's fundamentally wrong. The crew shouldn't do that. If you pay for a service you should get the service. That seems incredibly unprofessional from the crew and maybe you should submit a complaint in and you might well get some Avios in return!
It may be wrong on the customer service side, however digging a bit deeper you usually find that front line staff are constrained by the wishes of the bean counters. Paying for something is not regarded as a valid reason by said bean counters for providing it.

Last edited by kanderson1965; Dec 8, 18 at 5:30 pm
kanderson1965 is offline  
Old Dec 8, 18, 5:29 pm
  #10  
 
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Silver
Posts: 4,682
Deleted
kanderson1965 is offline  
Old Dec 8, 18, 5:40 pm
  #11  
 
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,002
I though the bars were segregated between the duty paid for the PDB on the ground, and duty free for inflight service? Has the duty paid stock level been reduced?
wanderingjock likes this.
Jagboi is offline  
Old Dec 8, 18, 5:41 pm
  #12  
 
Join Date: Sep 2001
Location: UK. BAEC AAdvantage
Programs: Mucci Des Oeufs Brouilles et des Canards
Posts: 3,287
Originally Posted by kanderson1965 View Post

It may be wrong on the customer service side, however digging a bit deeper you usually find that front line staff are constrained by the wishes of the bean counters. Paying for something is not regarded as a valid reason by said bean counters for providing it.
Yes, I was thinking that this has something to do with the fact that booze opened on the ground has to have duty paid on it while in the air it doesn't. Does make me think of the extra olive being cut from every salad scenario as an example of bean counters out of touch with providing a service.
nancypants likes this.
dddc is offline  
Old Dec 8, 18, 6:24 pm
  #13  
 
Join Date: May 2017
Programs: BA Gold
Posts: 11
My last several trips in CW it seems the pour is much less. It is rare the glass is filled up pre-departure but rather has a mere inch or maybe two in it. It seems like this is more about them going through the motions than actually serving a proper glass of champagne.
Hobo1888 is offline  
Old Dec 8, 18, 7:35 pm
  #14  
FlyerTalk Evangelist
 
Join Date: Aug 2006
Location: Argentina
Programs: BAEC/IB
Posts: 37,825
You mean to say you couldn't have two glasses of Champagne before you left the flippin' gate?

Ruddy outrageous!!!!!!!!!!!!!
scolbath, catcher1 and Misco60 like this.
HIDDY is offline  
Old Dec 8, 18, 7:40 pm
  #15  
 
Join Date: Apr 2008
Location: London
Programs: Mucci, BA Gold, VS Gold, Accor Gold, Hilton Gold
Posts: 1,807
Never happened to me on BA.
Sealink is offline  

Thread Tools
Search this Thread