No more champagne - we’d have to open another bottle
Dec 8, 2018, 2:41 pm
#1
Original Poster
Join Date: Oct 2012
Location: London
Programs: BAEC Gold, *A Gold, Hertz President's Circle, HHonors Diamond
Posts: 529
No more champagne - we’d have to open another bottle
Very FT problem.
Asked for a second glass pre-take off in CW to CPT.
“Sorry Sir, I’d have to open another bottle, so do you mind if we don’t serve you?”
BA has gone to the dogs!
Asked for a second glass pre-take off in CW to CPT.
“Sorry Sir, I’d have to open another bottle, so do you mind if we don’t serve you?”
BA has gone to the dogs!
Dec 8, 2018, 2:45 pm
#2
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
?
Dec 8, 2018, 2:49 pm
#4
Original Poster
Join Date: Oct 2012
Location: London
Programs: BAEC Gold, *A Gold, Hertz President's Circle, HHonors Diamond
Posts: 529
Dec 8, 2018, 2:51 pm
#5
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
I certainly wouldn’t be happy with that. Passengers in F and J often board early and there is often a fair bit of time before the doors are closed. A couple of glasses of champagne is not unusual. I would certainly raise this with the CSM when/if they visit.
Dec 8, 2018, 2:54 pm
#6
Join Date: Jul 2018
Location: London, UK
Programs: BAEC Gold
Posts: 1,020
That's fundamentally wrong. The crew shouldn't do that. If you pay for a service you should get the service. That seems incredibly unprofessional from the crew and maybe you should submit a complaint in and you might well get some Avios in return!
Dec 8, 2018, 4:24 pm
#9
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
It may be wrong on the customer service side, however digging a bit deeper you usually find that front line staff are constrained by the wishes of the bean counters. Paying for something is not regarded as a valid reason by said bean counters for providing it.
Last edited by kanderson1965; Dec 8, 2018 at 4:30 pm
Dec 8, 2018, 4:41 pm
#12
Join Date: Sep 2001
Location: UK. BAEC AAdvantage
Programs: Mucci Des Oeufs Brouilles et des Canards
Posts: 3,671
Yes, I was thinking that this has something to do with the fact that booze opened on the ground has to have duty paid on it while in the air it doesn't. Does make me think of the extra olive being cut from every salad scenario as an example of bean counters out of touch with providing a service.
Dec 8, 2018, 5:24 pm
#13
Join Date: May 2017
Programs: BA Gold
Posts: 12
My last several trips in CW it seems the pour is much less. It is rare the glass is filled up pre-departure but rather has a mere inch or maybe two in it. It seems like this is more about them going through the motions than actually serving a proper glass of champagne.