Originally Posted by
kanderson1965
It may be wrong on the customer service side, however digging a bit deeper you usually find that front line staff are constrained by the wishes of the bean counters. Paying for something is not regarded as a valid reason by said bean counters for providing it.
Yes, I was thinking that this has something to do with the fact that booze opened on the ground has to have duty paid on it while in the air it doesn't. Does make me think of the extra olive being cut from every salad scenario as an example of bean counters out of touch with providing a service.