Originally Posted by
george77300
That's fundamentally wrong. The crew shouldn't do that. If you pay for a service you should get the service. That seems incredibly unprofessional from the crew and maybe you should submit a complaint in and you might well get some Avios in return!
It may be wrong on the customer service side, however digging a bit deeper you usually find that front line staff are constrained by the wishes of the bean counters. Paying for something is not regarded as a valid reason by said bean counters for providing it.
Last edited by kanderson1965; Dec 8, 2018 at 4:30 pm