Originally Posted by Flexible preferences
(Post 30512769)
https://cimg4.ibsrv.net/gimg/www.fly...8a3968b4b1.jpg |
But "cost reduction is in our DNA"
Does one have to carry a screen shot of BA ........ marketing on to every F flight??? |
Originally Posted by AnaTravel
(Post 30512736)
The OP alluded to the nature of the problem being 'first world'. In that context the post seems perfectly reasonable. Paying for a service that includes a featured champagne means that it should be delivered (or an acceptable substitute of similar value). It is not an issue of entitlement but reasonable expectation. Companies failing to deliver what they promise should be held to account.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have. |
Buy some LPGS at duty free, if they run out on board consume them and then send them the invoice. Then post on Twitter your adventure and give dailymail a call. ‘British Airways First Class introduces Bring on Board’ Mind you if they do not run out, I guess you’ll have to find something else to do with the bottles ! |
I once tasted what was clearly not LPGS in my glass having requested a top-up. The crew were very apologetic but genuinely didn’t realise that there would be a noticeable difference between LPGS and Castelnau (!!!!) and so hadn’t thought to mention it. If the crew aren’t aware or bothered, it makes service recovery pretty tough. They rescued it by plonking bottles of Camel Valley and Bordeaux down :) |
Originally Posted by ilcannone
(Post 30513472)
I'm fully aware it was made clear about being a 'first-world problem', but that still doesn't make it any less entitled. Like I've said, those who are able to fly in premium classes are already more fortunate than the average Joe and FT members really need to bear in mind that they are the lucky few who are able to do so, be it for work, leisure, luck, whatever.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have. However, it’s meant to be a premium product and should be delivered. I think the OP has every right to call this out. |
Originally Posted by muscat
(Post 30505770)
Drink faster, or ask for your first glass to be in a tumbler or coffee mug. (Like the other passengers) |
Originally Posted by IAMORGAN
(Post 30513651)
However, it’s meant to be a premium product and should be delivered. I think the OP has every right to call this out. |
Another data point, I was on clubworld CPT - LHR recently, after 1 and a half glasses of champagne, I was told there was no more. I asked why and was told not much was loaded on and what little there was was being kept back for first class. Not the end of the world but not great considering the cost of the ticket.
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Originally Posted by ilcannone
(Post 30513472)
I'm fully aware it was made clear about being a 'first-world problem', but that still doesn't make it any less entitled. Like I've said, those who are able to fly in premium classes are already more fortunate than the average Joe and FT members really need to bear in mind that they are the lucky few who are able to do so, be it for work, leisure, luck, whatever.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have. While I have called out ridiculous rants on here like when people get genuinely upset that a plastic wrapper wasn't removed for them etc., if you pay for a specific service you have every right to complain if you don't receive the service, no matter how lucky or privileged you may be. |
Originally Posted by ilcannone
(Post 30513472)
I'm fully aware it was made clear about being a 'first-world problem', but that still doesn't make it any less entitled. Like I've said, those who are able to fly in premium classes are already more fortunate than the average Joe and FT members really need to bear in mind that they are the lucky few who are able to do so, be it for work, leisure, luck, whatever.
Also, as I've said, it was never clear if the OP referred to just a specific champagne being unavailable with others on offer or not. If this is the case, then it is pure entitlement in my opinion. If it was a case of absolutely nothing being on board, then perhaps there is still a SMALL case, but really, again, in my opinion, nothing really complaint-worthy. One should be thankful for what they have rather than complain about what they don't have. |
Originally Posted by callum9999
(Post 30515263)
Using that logic, we could never complain about almost anything in this country. Order and pay for a Big Mac meal and you only get fries, "people in Africa are starving - shut up and stop complaining". if you pay for a specific service you have every right to complain if you don't receive the service, no matter how lucky or privileged you may be. |
All champagnes are not the same. If an advertised product is not available then a substitute of equal value should be offered. Imagine if someone orders a bottle of champagne online - paying £130 - and is sent a bottle worth £20? Would that be an acceptable substitute? Is that an honourable way for a supplier to conduct business? When on an economy flight, I don't expect to be served the same as in F or J. I do expect the service to reflect what was advertised and paid for. I don't make judgements of passengers by cabin class. You do. You are entitled to your own prejudices.
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